Part 1
Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.
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Part 2
Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.
7. Mark your answer on your answer sheet.
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30. Mark your answer on your answer sheet.
31. Mark your answer on your answer sheet.
Part 3
Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.
32. Where are the speakers?
(A) In a flower shop
(B) At a restaurant
(C) At a factory
(D) At a travel agency
33. What will the man do now?
(A) Have lunch with the woman
(B) Return to his workplace
(C) Order some equipment
(D) Make a phone call
34. What will happen next month?
(A) A business will relocate.
(B) A training course will begin.
(C) A plant with start operating.
(D) An inspection will be carried out.
35. What is wrong with the woman’s computer?
(A) A program was not properly installed.
(B) The monitor is cracked.
(C) The keyboard isn’t functioning.
(D) A virus has deleted her work files.
36. What does the man suggest the woman do?
(A) Have her computer checked
(B) Call a service center
(C) Have a look at a user manual
(D) Order some extra parts
37. What does the woman want to know?
(A) How to update some software
(B) How to get to a service center
(C) How much some repairs will cost
(D) How to travel to Clarksdale
38. What have the speakers been doing?
(A) Placing advertisements
(B) Ordering party supplies
(C) Decorating a workplace
(D) Distributing invitations
39. What is the man surprised about?
(A) The attendance at an event
(B) The cost of some equipment
(C) The size of an event budget
(D) The selected date of an event
40. What has Isabel been asked to do next?
(A) Send a notification to staff
(B) Conduct an interview
(C) Book accommodations
(D) Arrange live entertainment
41. What is the woman concerned about?
(A) Her cell phone is faulty.
(B) Her monthly payment is late.
(C) Her phone bills are too high.
(D) Her phone contract was canceled.
42. What does the man suggest the woman do?
(A) Use fewer minutes each month
(B) Contact a customer representative
(C) Change mobile phone services
(D) Get a telephone membership card
43. What will the woman probably do next?
(A) Visit a phone shop
(B) Buy a new cell phone
(C) Go to the man’s office
(D) Call a phone company
44. Why is the woman going to Toronto next week?
(A) To visit her colleagues
(B) To go sightseeing
(C) To exhibit some work
(D) To meet the man
45. What did the man intend to do?
(A) Show the woman around town
(B) Pick the woman up from the airport
(C) Visit the woman’s office in Chicago
(D) Recommend a hotel to the woman
46. What does the woman suggest to the man?
(A) Attending an exhibition together
(B) Collaborating on a project
(C) Meeting at a later date
(D) Extending the length of a trip
47. What are the speakers discussing?
(A) A store membership plan
(B) The opening of a new store
(C) The start day of a sale
(D) A new range of products
48. What does the woman say will happen on April 2?
(A) A store will close for a national holiday.
(B) New employees will begin work.
(C) An advertising campaign will start.
(D) Promotional flyers will be mailed out.
49. What will the speakers probably do next?
(A) Revise a newspaper ad
(B) Make a TV commercial
(C) Contact a customer
(D) Speak to a colleague
50. Where is this conversation most likely taking place?
(A) At a bookstore
(B) At a newsstand
(C) At a library
(D) At a grocery store
51. What does the woman want to do?
(A) Sign up for a membership
(B) Order an item
(C) Borrow a book
(D) Change her shipping address
52. What does the man suggest that the woman do?
(A) Pay some outstanding charges
(B) Try another store location
(C) Write down her date of birth
(D) Leave a partial payment
53. What have the speakers been working on?
(A) Building blueprints
(B) Web site designs
(C) Online advertisements
(D) Product packaging
54. What does the man mean when he says, “What’s wrong with today”?
(A) He is disappointed with the woman’s work.
(B) He wants to begin a task immediately.
(C) He is too busy to offer assistance today.
(D) He wants to know the reason for an error.
55. What will the woman probably do next?
(A) Contact a supervisor
(B) Make a phone call
(C) Print some documents
(D) E-mail some designs
56. Why does the woman want to go to the personnel office?
(A) To pick up a uniform
(B) To submit some documents
(C) To report a missing item
(D) To interview for a job
57. What does the man say about the employee handbook?
(A) He thinks it needs a floor plan.
(B) He distributed copies of it at a meeting.
(C) He has recently revised it.
(D) He has placed it on the third floor.
58. What will the man get for the woman?
(A) A parking permit
(B) A work schedule
(C) An access card
(D) An application form
59. What type of event does the man want to attend?
(A) A music concert
(B) A theatrical play
(C) A sports competition
(D) A comedy show
60. Why does the woman apologize?
(A) A device is not working.
(B) A box office is already closed.
(C) An event has been rescheduled.
(D) A ticket price has increased.
61. What does the woman imply when she says, “There’s no need to rush”?
(A) A business is staying open late.
(B) The venue is not far away.
(C) There are plenty of tickets available.
(D) The man should consider a different event.
|
Customer’s Name |
Complaint |
|
Gary Noonan |
Service was too slow |
|
Anjit Singh |
Employee was rude |
|
Jacob Lillard |
Hours not as advertised |
|
Michelle Bertolli |
Products not available |
62. Where do the speakers work?
(A) At a restaurant
(B) At a grocery store
(C) At a bank
(D) At a hotel
63. Look at the graphic. Which customer is being discussed?
(A) Gary Noonan
(B) Anjit Singh
(C) Jacob Lillard
(D) Michelle Bertolli
64. What does the man ask the woman to do?
(A) Train some employees
(B) Contact a customer
(C) Update a Web site
(D) Put up some signs
65. Who most likely is the man?
(A) A Web designer
(B) A market researcher
(C) An HR manager
(D) A business owner
66. Look at the graphic. When did the company redesign its Web site?
(A) In March
(B) In April
(C) In May
(D) In June
67. According to the man, what does the company intend to do?
(A) Recruit skilled computer programmers
(B) Improve its consumer satisfaction rating
(C) Place advertisements online
(D) Launch a new range of merchandise
68. What type of event are the speakers preparing for?
(A) A sports competition
(B) A musical performance
(C) A street parade
(D) A fireworks display
69. Look at the graphic. On what date is the event scheduled to take place?
(A) January 6
(B) January 7
(C) January 8
(D) January 9
70. What does the woman suggest?
(A) Changing the event date
(B) Inviting a public official
(C) Recruiting some volunteers
(D) Arranging an alternative venue
Part 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.
71. What is the problem with the customer’s sweater?
(A) It is the wrong size.
(B) It is the wrong color.
(C) It is no longer on sale.
(D) It is no longer being manufactured.
72. Why are the boots arriving later than expected?
(A) They were sent to the wrong store.
(B) The company has a shortage of the item.
(C) They are being sent from a different location.
(D) They were ordered later than the other items.
73. What does the speaker request that the listener do?
(A) Place another order
(B) Send a payment
(C) Return an item
(D) Make a decision
74. What is the purpose of the talk?
(A) To announce a policy change
(B) To inform staff about sales figures
(C) To request financial contributions
(D) To introduce an award winner
75. What was mentioned about the overseas sales division?
(A) It was opened in March.
(B) It recently completed a project.
(C) It has struggled to make a profit.
(D) It includes the firm’s top salespeople.
76. What contribution has Christine Espinoza made to the company?
(A) She trained new staff in several branches.
(B) She helped boost the company’s earnings.
(C) She developed a successful marketing strategy.
(D) She launched a new product.
77. Where is the announcement being made?
(A) At a music festival
(B) In a community center
(C) At a sports stadium
(D) In a shopping mall
78. What problem does the speaker mention?
(A) A vehicle has been damaged.
(B) A parking lot is full.
(C) An entrance has been blocked.
(D) A worker has been injured.
79. Why does the speaker say, “there’s no penalty”?
(A) To advise the listeners to make a purchase
(B) To encourage a listener to come forward
(C) To apologize for a delay to an event
(D) To promote a limited-time offer
80. What does the speaker mention about Smooth Java?
(A) It provides a quiet atmosphere.
(B) It offers live musical performances.
(C) It features an outdoor seating area.
(D) It is the largest coffee shop in Seattle.
81. According to the speaker, what food can customers order at Smooth Java?
(A) Chocolate
(B) Baked goods
(C) Ice cream
(D) Candy
82. What will Smooth Java do from next month?
(A) Begin offering discounts
(B) Introduce a new service
(C) Hire more workers
(D) Extend its beverage line
83. What is the purpose of the talk?
(A) To present some findings
(B) To train staff members
(C) To discuss the aims of a project
(D) To announce a new schedule
84. According to the speaker, what needs to be improved?
(A) Office communication
(B) Work environment
(C) Customer service
(D) Online advertising
85. What does the speaker suggest?
(A) Installing a new computer system
(B) Hiring additional employees
(C) Holding meetings more often
(D) Implementing some office rules
86. According to the speaker, why is now a good time to purchase a home?
(A) New construction is taking place everywhere.
(B) Interest rates are higher than ever before.
(C) Banks are offering larger loans.
(D) More people are selling their houses.
87. What are listeners recommended to do?
(A) Call to schedule a financial consultation
(B) Subscribe online for a publication
(C) Sell their house as soon as possible
(D) Look through a company’s catalog
88. What can listeners do on Mountain Realty’s Web site?
(A) Download an application form
(B) View properties for sale
(C) Chat with an estate agent
(D) Apply for a loan
89. Why does the speaker thank the listeners?
(A) They conducted several interviews.
(B) They attended a training session.
(C) They shared ideas about a product.
(D) They broke a sales record.
90. According to the speaker, what is scheduled for next week?
(A) A job fair
(B) An awards dinner
(C) A product launch
(D) An office relocation
91. What does the speaker imply when she says, “there’s a lot of room”?
(A) The employees will be comfortable.
(B) New equipment will be installed.
(C) The company is overspending.
(D) A living space can be shared.
92. What is the talk mainly about?
(A) A construction project
(B) A restaurant opening
(C) A company merger
(D) A change is management
93. What does the speaker mention about Burt Avenue?
(A) There will be heavy traffic.
(B) It was featured in an internet video.
(C) It is closed for maintenance.
(D) Several new clothing stores are opening there.
94. What does the speaker imply when he says, “there are only three locations in the Midwest”?
(A) A franchise should open more branches.
(B) A company is still small.
(C) More employees need to be trained.
(D) A business will attract many customers.
95. Who are the listeners?
(A) New employees
(B) Potential investors
(C) Regular customers
(D) Focus group members
96. According to the speaker, what does the company intend to do next year?
(A) Launch new merchandise
(B) Restructure management
(C) Alter product packaging
(D) Open several stores
97. Look at the graphic. What type of ice cream does the speaker give to the listeners?
(A) Papaya
(B) Guava
(C) Lychee
(D) Mango
The Carlton Hotel
Special rates available
from December 1 to December 31!
Stay for 2 nights —
— pay for only 1!
Stay for 5 nights —
— pay for only 3!
Stay for 7 nights —
— pay for only 4!
Stay for 10 nights —
— pay for only 6!
98. Why is the speaker calling?
(A) To inquire about a lost item
(B) To complain about a staff member
(C) To make another reservation
(D) To point out a billing error
99. Look at the graphic. For how many days did the speaker probably stay at the hotel?
(A) Two
(B) Five
(C) Seven
(D) Ten
100. What is the listener asked to do?
(A) Send a payment
(B) Return the call
(C) Change a check-in date
(D) Check a room
Answer Key
Answer Key
1 (B) 2 (A) 3 (C) 4 (C)
5 (B) 6 (D)
7 (B) 8 (A) 9 (C) 10 (C)
11 (C) 12 (A) 13 (B) 14 (B)
15 (A) 16 (B) 17 (C) 18 (C)
19 (B) 20 (C) 21 (B) 22 (C)
23 (C) 24 (C) 25 (A) 26 (B)
27 (A) 28 (C) 29 (C) 30 (A)
31 (C)
32 (C) 33 (B) 34 (C) 35 (C)
36 (A) 37 (B) 38 (C) 39 (C)
40 (D) 41 (C) 42 (D) 43 (A)
44 (C) 45 (A) 46 (C) 47 (C)
48 (C) 49 (D) 50 (A) 51 (B)
52 (D) 53 (D) 54 (B) 55 (D)
56 (A) 57 (A) 58 (C) 59 (B)
60 (A) 61 (C) 62 (C) 63 (C)
64 (C) 65 (D) 66 (B) 67 (C)
68 (B) 69 (C) 70 (D)
71 (B) 72 (C) 73 (D) 74 (D)
75 (A) 76 (B) 77 (C) 78 (C)
79 (B) 80 (A) 81 (B) 82 (B)
83 (A) 84 (A) 85 (D) 86 (A)
87 (D) 88 (B) 89 (B) 90 (D)
91 (A) 92 (B) 93 (A) 94 (D)
95 (B) 96 (D) 97 (B) 98 (D)
99 (C) 100 (B)
