Part 1

1.     (A) She’s putting on a dress-shirt.

        (B) She’s sharpening a pencil.

        (C) She’s jotting something down with a pen.

        (D) She’s looking at a monitor.

2.   (A) One woman is pointing at something in the paper.

        (B) One woman is stirring something.

        (C) One woman is trying on eye-glasses.

        (D) One woman is talking on the phone.

3.    (A) A woman is cooking at a stove.

        (B) A woman is clearing off the table.

        (C) A woman is placing some utensils on the counter.

        (D) A woman is picking up a ladle off the counter.

4.    (A) One man is hammering a nail.

        (B) They’re wearing safety gear.

        (C) One man is walking down the road.

        (D) One man is emptying a container.

5.     (A) A metal sign is being set up outside.

        (B) Some cars are about to be parked on the street.

        (C) Cycles are lying on the ground.

        (D) Some motorcycles are facing the same direction.

6.    (A) People are watching a performance in a concert hall.

        (B) Some musicians are performing indoors.

        (C) Some instruments are being adjusted.

        (D) One man is tuning his instrument.

Part 2

7.   Where can I store these leftover decorations?

        (A) No, it won’t work.

        (B) Somewhere in the basement.

        (C) They’re in aisle 9.

8.   Can you please check my engine?

        (A) Just a minute.

        (B) I don’t know his name.

        (C) It was a while ago.

9.   How do I get to the outlet mall from here?

        (A) It’s a popular brand.

        (B) A new television.

        (C) Just keep going straight.

10.  Do you know where Eric is?

        (A) Check the cafeteria.

        (B) I already learned how to do it.

        (C) Wasn’t it at 9 o’clock?

11.  You checked all the applications, right?

        (A) A few references.

        (B) I did this morning.

        (C) A high starting salary.

12.  How many tour members have signed up this week?

        (A) I already saw the sign.

        (B) At least 100, I think.

        (C) Probably around five hours.

13.   Would you like to send this by boat or by plane?

        (A) They can carry it further.

        (B) Two tickets, please.

        (C) What’s the difference?

14.  How much is a full engine service?

        (A) We provide express service.

        (B) There’s a special offer right now.

        (C) Four engineers.

15.  Why is the community center closed this week?

        (A) No, I didn’t hear anything.

        (B) Several local residents were there.

        (C) Because it’s being renovated.

16.  We should make the schedule for the training session.

        (A) Around fifteen people.

        (B) Overtime and personal leave.

        (C) I have time this morning.

17.  When can I pick up the cake?

        (A) Just pick your favorite.

        (B) Any time before the party.

        (C) At the grocery store.

18.  I don’t know how to use the new fax machine.

        (A) I haven’t tried it yet.

        (B) OK. I look forward to it.

        (C) Sending signed documents.

19.  Who put together the slideshow for the year-end dinner?

        (A) Shelley from Human Resources.

        (B) I don’t know how to.

        (C) Oh, a couple weeks ago.

20.  Why did Mr. and Mrs. Smith cancel their session?

        (A) No, it’s OK.

        (B) Around 9 o’clock last night.

        (C) They had to go out of town.

21. I need feedback on our product’s performance.

        (A) The data isn’t ready yet.

        (B) The project looks promising.

        (C) Put it back after you’re done.

22.  Would you like the beef or the pork?

        (A) Is the pork salty?

        (B) I’ll take it.

        (C) I just brought it out.

23.  Wasn’t the sales meeting pushed back to next week?

        (A) They’ve been low lately.

        (B) Right, to Monday afternoon.

        (C) Some staff didn’t attend.

24.  You transferred from the Hong Kong office, didn’t you?

        (A) I referred to the instructions.

        (B) No, that was Brandon.

        (C) A permanent work visa.

25.  Won’t you be closed during the summer?

        (A) It’s not far by taxi.

        (B) Don’t open another box yet.

        (C) No, but the menu will be limited.

26.  I’d like to schedule a checkup with Dr. Bolero.

        (A) He’s at the Marietta branch now.

        (B) No, 1 o’clock doesn’t work for us.

        (C) We accept credit cards, too.

27.  Why haven’t you printed the invitations yet?

        (A) For the anniversary dinner.

        (B) Five copies, please.

        (C) We’re out of paper.

28.  Who can I contact about donating some artwork to the museum?

        (A) Read these guidelines first.

        (B) Yes, by the end of the month.

        (C) Mostly landscapes and portraits.

29.  Didn’t he win an award for that article?

        (A) A new publisher.

        (B) The display case is full.

        (C) That was his colleague.

30.  Do you think our restaurant should find a new vendor for our ingredients?

        (A) The current prices are reasonable.

        (B) Three boxes of tomatoes.

        (C) An increased delivery fee.

31.  Is the traffic on the highway always like this?

        (A) Only when there’s road work.

        (B) That’s fine. We can take my car.

        (C) Get off at Maple Street.

Part 3

Questions 32 through 34

W: Hello, (32) welcome to TrueYoo Beauty Salon. What can I do for you?

M: Good afternoon. I have an appointment with Tricia at 2 o’clock. I’m Glenn Park.

W: Oh… I can’t find your name here.

M: Well, I called yesterday in the evening and made the appointment.

W: I see. (33) We had a new employee who was training last night. She must have taken your call and forgotten to write down the details. I’m sorry. We’re not busy, if you could just wait 10 minutes.

M: That’s fine. I don’t mind.

W: Thanks for understanding. Oh, and after you pay, (34) be sure to pick up some vouchers for some great hair care products from the front desk.

Questions 35 through 37

W: Oh, Jeremy, there you are. Have you had a chance to check out the problem I mentioned yesterday? (35) I think there’s an issue with the heater in Conference Room B.

M: Ah.. not yet. (35) (36) I’ve been setting up the new workspaces for the part-time workers we recently hired. I’ll get to it as soon as I finish.

W: Great. And let me know if it can’t be fixed right away. (37) I’m planning to host our visiting clients in that room later this afternoon, so I’ll change the location if it’s still too chilly in there.

Questions 38 through 40

W:     Hi, I’m calling from Hanover Hardware. We’ve had some problems with the studio producing our commercial, so (38) we need to change the dates of the airtime we purchased.

M1:   Okay. (39) You won’t get a refund for the unused time, though.

W:     Really? (39) I’m surprised we’d still have to pay.

M1:   Let me check with my manager. Mr. Fleming, someone from Hanover Hardware wants to change the dates for their commercial time. Will they get a refund?

M2:   Well, the network has a policy that allows for one schedule change if it’s a daytime slot. (40) Did they reserve a time in the afternoon or in the evening?

M1:   (40) I don’t know. I’ll ask her right now.

Questions 41 through 43

W: Hello. (41) I’ve started reading the Midnight Eye series, but it looks like you only have the first book on your shelves. Do you have the sequel in the back by any chance?

M: Ah… that title sold out very quickly. However, (42) our weekly delivery from our distributor comes in tomorrow. Then we will have plenty of copies.

W: I’m leaving for a vacation tonight…

M: I see. Well, I could suggest several similar detective novels you could try.

W: Oh, I really want to find out what happens next. (43) Would you see if you have an e-reader version available on your online store? Then I could just read it on my phone application.

Questions 44 through 46

M: Good morning, Salma. I was looking at the figures, and our sales have increased a lot since (44) we opened our online store back in March.

W: I know. (45) Our customers like the collection of different styles we offer online. There are even more choices than what we sell in the store.

M: Exactly. But, how do you think we could make it even better?

W: I’m not sure. Do you have any ideas?

M: Well, I was thinking about offering a premium service. Perhaps it could have exclusive offers and expedited shipping.

W: Yeah, that would be good. (46) I’ll call the warehouse manager and see what kind of shipping options we could arrange.

Questions 47 through 49

W1:   Good afternoon, Tina. (47) I saw your post about starting a biking club here in the company. I was wondering, could people who don’t work here join too?

W2:   I suppose so. Anyone would be welcome to join our biking trips.

W1:   Well, I don’t even have a bike, but (48) do you remember Thelma Pierce? She used to work with me in sales. Anyways, she’s a real biking enthusiast. She even cycled across Europe.

W2:   Wow, that’s impressive. She should definitely join us then. (49) We have our company’s end-of-quarter party tonight at 6:30, but I can give her a call afterward. Then I’ll let her know more about the club.

Questions 50 through 52

W1:   Welcome, and thanks for choosing Fetzer Solutions. My name is Susan, and this is Isabelle. (50) Our company can help analyze your employees’ performances and attitudes about their work environment.

M:   Thanks. It will be helpful to have the reviews done by an outside company. The employees will be more honest.

W2:   I’m wondering… why are you interested in our services at the moment?

M:     Well, Isabelle, (51) we just doubled our staff three months ago in anticipation of market growth, and I want to make sure everyone is comfortable in their new positions.

W2:   Great. There are several service packages that should suit your needs then. And with some basic information, (52) I can give you an idea of the cost.

Questions 53 through 55

M: Hi, my name is Wes Taylor. (53) I turned in an application for the copy editor position at your publishing house earlier this week. I wanted to call and follow up on it.

W: Hello, Mr. Taylor. I haven’t seen it yet, but since you’re on the line, tell me about yourself.

M: Oh, let’s see. (54) I studied journalism at university, and I just graduated in the spring.

W: Good for you. However, most of our employees started out at smaller companies.

M: That’s what I figured. If it helps, though, I was the head editor of my university newspaper.

W: Interesting. Would I be able to see an issue you worked on?

M: (55) Sure, I can e-mail you a digital copy now.

Questions 56 through 58

M: Hello, Rosita. (56) Have you had the chance to read the article I sent you about new trends in the hotel industry?

W: 56) Yes, and I believe it gives us a good idea about (57) how to market our newest line of massage chairs.

M: Indeed. Apparently, hotels around the country are creating relaxing lounge areas for guests. We should focus on the largest franchises.

W: Well, (58) we’ll have a product trial session tomorrow. We can ask the participants how they would feel about using one in a hotel.

Questions 59 through 61

W: Excuse me. I just landed and (59) I’d like to arrange a taxi to take me to the Sandford Hotel in the business district. And I need to get there quickly, as I’m giving a lecture there at 10 A.M.

M: Certainly, but (60) that hotel is in the theater district, not the business district.

W: (60) Oh, really? I’m sure I read online that it’s located there.

M: You’re probably confusing it with the Sandringham Hotel on Markley Avenue.

W: Hmm… you might be right! Anyway, I’d like to get going as soon as possible.

M: No problem. It’s a flat fee of $18 from here to your destination. We accept cash or credit card.

W: I think I have cash. Here you are.

M: Thank you. Now, (61) just take this receipt and present it to the next taxi driver in line outside this airport terminal.

Questions 62 through 64

W: Hello, sir. Is there anything I can help you with today?

M: Yes, I’m interested in purchasing this phone. (62) It has a long-lasting battery, right?

W: That’s correct. (62) That model supposedly has the best battery life on the market.

M: Oh, I almost forgot about this coupon, too.

W: Well, if you can wait to buy it on Saturday, you could get 25 percent off.

M: Ah, I see that. My mobile phone just broke and I need one for work. (63) I’ll just have to take the 15 percent discount. (64) Does it still come with a free case and headphones, though?

W: It does, but we’re currently sold out of cases that fit that model.

Questions 65 through 67

W: Hello, Connor. When are you leaving for the product demonstration in the Research Department?

M: Oh, I’m just about to go. But, perhaps you’ll know. (65) I’m trying to watch a video I downloaded, but when I try to open it, this window pops up.

W: That’s because of the latest system update. You’ll have to re-install the media player, and it gives you a few options for how to do it.

M: Well, which is best?

W: Don’t choose the fourth; it’s too complicated. (66) A few other people in the Sales Department used the third option, and I didn’t hear any complaints.

M: Ok, (67) I’ll try that too, and then I’ll head to the demonstration.

Questions 68 through 70

W: Hello, Mr. Goodman. (68) It’s Skyler, the producer from the ABQ Radio Show. I went over our schedule, and we would love you to come in and do an on-air interview. How does Thursday at 10 A.M. work for you?

M: Oh, fantastic. Let me check my planner… Yes, I’m free at that time.

W: Good to hear. Badger Studios, where we record, is part of a business complex. (69) Our building is on Walter Street, right in front of the baseball field.

M: OK, I’ll be able to find it. Which floor are you on?

W: The ninth floor, but (70) while you’re in the lobby, you’ll need to sign in at the security desk.

Part 4

Questions 71 through 73

Do you own a small to mid-sized pool? Then you’re all too familiar with how difficult it is to keep it clean and well-maintained. That’s why Rafferty’s Pool Surplus is here to help. (71) We have everything you need to keep your pool water crystal clear in any season. We have top-of-the-line equipment, from aquatic vacuums to durable covers, and strong yet safe chemical cleaners. And (72) we have all of this for the lowest prices you can find, guaranteed! Check out our online store to see just how low the prices are. (73) And for this month only, we’re offering free delivery for any online purchase!

Questions 74 through 76

Hi, Rachel. (74) This is Frank Johnson in Accounting returning your call. You mentioned that you would like to buy ten new laptops for your department on the fourth floor. I understand that your current equipment is out of date, and you have several important projects coming up, and I would love to approve your request. Unfortunately, however, it’s not up to me. (75) When it comes to such large purchases, you need to speak directly with the chief financial officer. (76) It’s also a good idea to prepare a report for him, detailing why you feel this is a good use of the company’s funds. If you have any questions about that, please get in touch.

Questions 77 through 79

As you’re all aware, most people know (77) our company for publishing entertaining and informative travel guides. However, I’ve asked you all here to announce that (78) we are going to start releasing fictional novels set in exotic locations. If it goes well, we’ll consider expanding into nonfiction stories, too. We’ve already begun talking to several talented writers, but this new direction will require quite a few other changes to our usual procedures. It will also require a lot of planning, so (79) Meriam, the head editor, will talk to us now about the project timeline we expect to follow.

Questions 80 through 82

Good afternoon. My name is Sophia, and (80) I work at the Athena Grand Cinema. Around 11 o’clock this morning, you purchased four movie tickets for a showing at 8:15 this evening via our mobile app. (81) There was an error with the system, though, and that showing was actually already sold out. I’m sorry to say that your current tickets are invalid. However, we still have seats available for that same movie at 6:45, 7:50, and 9:20 tonight. Of course, I can’t make a change until I can confirm your preference. And since we always value our customers, (81) I’m applying a 20% discount to your purchase. (82) Just text me at 555-0845 with your preferred movie time, and I’ll take care of the rest.

Questions 83 through 85

Good evening, everyone, and thanks for coming out to (83) tonight’s Designer of the Year awards ceremony. This year’s winner was a clear choice – Topher De La Rosa, owner and head designer of Rosen Fashionwear. Topher started working by himself out of his studio apartment just four years ago, but (84) he worked hard, entering jackets, dresses, and footwear in fashion shows across the country. He has now transformed his small label into an internationally recognized brand, designing not only clothing but furniture and handbags as well. His stores are found all over the country, and (85) he has plans to open several branches in Europe and Asia later this year. Everyone, please give a round of applause for Topher De La Rosa!

Questions 86 through 88

Good afternoon. (86) This is James calling from Tudor Chocolates. (87) The plastic packaging you made for our holiday set just arrived. Unfortunately, I noticed a mistake with it. Some of the dimensions are incorrect, so the chocolate pieces don’t fit securely. They might come loose before the customer even opens the box. We don’t have time to redo the order, so we’ll just have to make it work somehow. Next time, though, (88) I’d appreciate it if you sent some samples of your goods for us to check. Doing so will help us avoid any future confusion.

Questions 89 through 91

Thanks for taking the time to come in. I wanted to talk to you because you all lead a different department (89) here at New Branch Architecture. While your teams’ goals are different, some managing skills are important in any field. For instance, to be productive, you probably think that your staff shouldn’t take much time off. (90) However, you should encourage your employees to use their vacation time. It helps reduce stress and promote creativity, especially when working on building designs. (91) I’ve read about the benefits thoroughly in this book by a famous British architect, and I’d like you all to take a look.

Questions 92 through 94

All right, everyone, our big (92) Midtown Comic Book Convention is only a month away, so we have a lot to cover today. Our biggest concern is increasing ticket sales, which we’ve struggled with in the past. We’re trying to sell e-tickets this year so people around the world can access the convention and participate in its events over the Internet. (93) I was skeptical that this would help our sales. But, have you checked them recently? (93) If this keeps up, we’ll definitely use this strategy next year, too. Also, (94) we need to finalize our floor plan. Do you have any suggestions for where we should place the comic book vendors? They were too far from the entrance last year.

Questions 95 through 97

Good morning, cast, and welcome to the third day of our table reading for our next play, “August Nights”. (95) First of all, thank you all for coming in an hour earlier than we planned. We have a lot to cover today, and this shows just how dedicated you all are to our production. (96) Now, go ahead and open your scripts to page 21, and we’ll pick up from where we ended yesterday. Oh, (97) keep in mind that this afternoon’s session will be quite important. Eugene Williams, the author of the play, will be here, and you’ll want to make a good impression.

Questions 98 through 100

Good morning, everyone. As you know, (98) the Wilmore Society has reserved Namsae Park on Saturday night for their annual fundraising gala. Their members will do the decorations, but we’ll still take care of the park security. One thing to keep in mind is that (99) the guests will not be using the main park entrance. They’ll have dinner beforehand on a river boat, so all attendees will enter through the opposite end at the docks. And since (100) a DJ will be playing in the picnic area, we’ll need to store some of the tables in order to make room for a dance floor.

Answer Key

Answer Key

1 (C)   2 (A)   3 (A)   4 (B)   5 (D)

6 (B)

7 (B)   8 (A)   9 (C)   10 (A)

11 (B)   12 (B)   13 (C)   14 (B)

15 (C)   16 (C)   17 (B)   18 (A)

19 (A)   20 (C)   21 (A)   22 (A)

23 (B)   24 (B)   25 (C)   26 (A)

27 (C)   28 (A)   29 (C)   30 (A)

31 (A)

32 (A)   33 (B)   34 (A)   35 (B)

36 (B)   37 (B)   38 (C)   39 (C)

40 (C)   41 (B)   42 (D)   43 (C)

44 (D)   45 (D)   46 (A)   47 (C)

48 (B)   49 (D)   50 (D)   51 (C)

52 (C)   53 (B)   54 (D)   55 (C)

56 (C)   57 (B)   58 (A)   59 (C)

60 (B)   61 (B)   62 (B)   63 (A)

64 (D)   65 (B)   66 (C)   67 (D)

68 (B)   69 (A)   70 (D)

71 (B)   72 (C)   73 (B)   74 (D)

75 (C)   76 (A)   77 (C)   78 (C)

79 (A)   80 (C)   81 (D)   82 (A)

83 (B)   84 (D)   85 (C)   86 (B)

87 (D)   88 (A)   89 (C)   90 (B)

91 (C)   92 (B)   93 (C)   94 (D)

95 (C)   96 (C)   97 (B)   98 (A)

99 (C)   100 (B)