Part 1

1.    (A) A machine is being fixed by a technician.

        (B) He’s positioning a paper on the glass.

        (C) He’s holding the lid of a machine open.

        (D) A stack of papers has been set on the shelf.

2.    (A) They’re reading some newspapers.

        (B) They’re reviewing some information.

        (C) They’re delivering a presentation at a meeting.

        (D) They’re sitting in the front rows of the room.

3.    (A) The furniture is being scrubbed.

        (B) The door is being opened.

        (C) The chairs have been pushed in.

        (D) The table is currently being used.

4.    (A) They’re emptying some bottles.

        (B) They’re mixing some cement.

        (C) A truck is driving into a construction site.

        (D) Some dirt has been piled on the ground.

5.    (A) People are crossing over the fence.

        (B) Some people have opened their umbrellas.

        (C) A crowd of people are gathered at the station.

        (D) The lines are being repainted on the road.

6.    (A) Grass is being mowed in the lawn.

        (B) Some trees are growing higher than the building.

        (C) A clock is being hung on the wall.

        (D) Columns support the front of the building.

Part 2

7.    How often do you work out at the gym?

        (A) I don’t work on the weekends.

        (B) Let’s go out for dinner.

        (C) At least twice a week.

8.    Do you think the committee will approve our budget proposal?

        (A) We have to select a new member.

        (B) I sure hope so. We did our best.

        (C) The price was too expensive.

9.    Have you read the new book by Michael Winters?

        (A) Yes, but I like his first one more.

        (B) No, we haven’t met each other yet.

        (C) Sure, I could lend you one.

10.  Do we have extra packaging materials?

        (A) We have to order some more.

        (B) The machine is broken.

        (C) You have to pay extra amount.

11.  How do I get to the mail room?

        (A) You could send it by express.

        (B) We should get there by three.

        (C) It’s in the basement.

12.  Could I borrow something to write with?

        (A) We don’t have enough funding.

        (B) How about a pencil?

        (C) I don’t wear one today.

13.  You can have meals in the train’s dining car.

        (A) The training has been delayed for an hour.

        (B) It was really delicious.

        (C) That’s something convenient.

14.  Weren’t you able to sleep on the plane?

        (A) Only for a few hours.

        (B) No, I used different settings.

        (C) Anybody can do it.

15.  Who is responsible for recycling used office supplies or equipment?

        (A) Jeremy usually takes care of them.

        (B) The computer should arrive by tomorrow.

        (C) This mail should be sent to the office manager.

16.  You updated the training manual for new employees, didn’t you?

        (A) The train leaves in an hour.

        (B) Yes, the launching show is next week.

        (C) Yes, I made some changes.

17.  What kind of experience do you have in sales?

        (A) I’ve been selling electronic appliances for 5 years.

        (B) The sale starts next Monday.

        (C) It was a great experience.

18.  Will the employees be moving to the new office in July or August?

        (A) The moving expenses are too high.

        (B) I think the current payment should be sustained.

        (C) Mr. Gonzales should know about it.

19.  Where can I find more information about the company’s product lines?

        (A) Let’s just wait here.

        (B) Check their website.

        (C) Actually, I’ve never been there.

20.  Murdock Media has a cafeteria in its building.

        (A) What criteria have they applied to?

        (B) I heard its food is really great.

        (C) We should ask more employees to participate.

21.  Mr. Torres, should this letter be forwarded to the president?

        (A) No, the presentation is tomorrow.

        (B) Yes, can you do that for me?

        (C) Sure, let’s make copies.

22.  Do you want to share a taxi to the airport?

        (A) The schedule is posted on the Internet.

        (B) Yes, let’s meet at the airport.

        (C) I already have a ride, thank you.

23.  When will we receive the specifications for the new color printer?

        (A) It only makes black and white copies.

        (B) We should be hearing from the supplier soon.

        (C) In almost any electronics store in the country.

24.  The directory should be in the filing cabinet.

        (A) Is it in the top drawer?

        (B) The files should be put away.

        (C) Yes, the director wants to see you.

25.  Why did you buy tickets so far in advance?

        (A) They have two counters.

        (B) It’s right after the performance.

        (C) They usually sell out quickly.

26.  Do you know why the library is closed?

        (A) Close to the train station.

        (B) We need to return books by today.

        (C) They’ve changed their hours.

27.  Haven’t you been introduced?

        (A) No, I didn’t send it yet.

        (B) The launching show is tomorrow.

        (C) To a few people.

28.  What is the new administrative assistant like?

        (A) I don’t need any assistance.

        (B) She’s open and approachable.

        (C) What time would be better for her?

29.  Who do you think should be in charge of Henderson project?

        (A) We need a new projector.

        (B) The company should be relocated.

        (C) That’s for the board to decide.

30.  Would Mr. Tao prefer to see me today, or later in the week?

        (A) Wednesday would be the best.

        (B) She might be late today.

        (C) The product demonstration is tomorrow.

31.  Why don’t you check the settings of this alarm system?

        (A) Let’s set it aside for later.

        (B) You can adjust the volume with it.

        (C) Can you show me how?

Part 3

Questions 32 through 34 refer to the following conversation.

W   You have reached Dr. Cunningham’s office. How may I help you?

M    Hi, this is Norman Craig. I made an appointment to see Dr. Cunningham at 10:30 on Friday morning. I don’t think I can make it because I’ve been assigned to an emergency project in Asia. I’d like to cancel my appointment.

W   Sure, would you like me to set up another time for you, say next week or the week after?

M    Actually, I’m not sure how long this project will take. Why don’t I give you a call back once I come back home and know more about my schedule?

Questions 35 through 37 refer to the following conversation.

M    Did you hear that Ms. Long has been promoted to the director of overseas marketing?

W   Yes, I did. The public relations department will miss her a lot. Do you think she will hire any new staff members?

M    She told me that her new department is expanding following the increase in overseas sales. So, she will be hiring at least three new employees and a manager.

W   Then, I should call my friend, Elliot. He has always wanted to work in the international marketing and he is also fluent in German and French.

Questions 38 through 40 refer to the following conversation.

W   Jeffrey, I ordered a new television for the reception area, and when I opened up the box there was no remote control inside.

M    Hmm. That’s odd. Wasn’t there a list of contents included in the box? Why don’t you take a look at it?

W   I did, the list says the remote should be included. I guess I have to call the store’s service center. Do you think they’re still open?

M    The store closes at six but I think their service center is open for another hour.

W   Good, then I should be able to call them by seven.

Questions 41 through 43 refer to the following conversation with three speakers.

W1   Nick, a new shipment of shoes came in, so I have to put price tags on them, but I don’t think we have any more tags.

M    Oh, I thought we have them in stock in the storage room. Hold on. Let me check with someone. Sheela, don’t we have extra price tags in the storage space?

W2   Oh, I thought I told you about it. We used up the last pack last week.

M    I will place a supply order this afternoon including boxes and wrapping papers. I’ll add price tags to the list.

W2   If we order them this afternoon, they should arrive by tomorrow at the earliest.

W1   That might be too late. We really should have them ready today. Could you go to the office supply store on the Main Street right away and purchase some? We need at least 100 of them.

M    No problem. But next time, we should do regular inventory check on our supplies.

Questions 44 through 46 refer to the following conversation.

W   Michael, I haven’t seen Mr. Gonzales this morning. Is he in yet? I have to talk to him about the applicant we’re planning to interview tomorrow morning.

M    Actually, Mr. Gonzales is on a business trip this week. You know there is a sales conference in Tokyo.

W   Oh, you’re right. I forgot about that. But, I was hoping to talk to him about this particular candidate, Ms. Margaret Summit. She said she used to work with Mr. Gonzales in Spain office. I want to verify a few things with him.

M    Well, he said he’d call before lunch. I’ll tell him you stopped by and asked him to call you. He won’t have much time, but I guess a few questions should be fine.

Questions 47 through 49 refer to the following conversation.

W   Peter, you know the guest speaker, Raymond Adams I invited for our seminar? His session has already finished but his flight won’t leave until Saturday. I was wondering if a few of us can take him out while he’s in town.

M    That’s a good idea. Maybe we should show him something traditional, such as Korean museum, or a folk village?

W   Actually, I was thinking about a casual and relaxed dinner. He told me he has other plans for Friday afternoon. He’s meeting his business partner to discuss a possible project. So, we should plan something for Friday night.

M    Then, how about a dinner at the Tower Restaurant? They serve a diverse international cuisine and it has a great view of the whole city.

Questions 50 through 52 refer to the following conversation.

M    Hi, Ms. Park. This is Richard O’Neal from Sprint Mobile Telephone Services. We have noticed that you haven’t paid your bill for the last two months. Do you have any problems using our service?

W   I don’t? That is strange. Wait. Now that you mentioned it, I haven’t received any bills. Do you have the correct address? I recently moved to a new place.

M    Our record shows that your mailing address is 255 Coolidge Street. Is this correct, ma’am?

W   No, that is an old address. I thought I called everyone and updated it, but I must have forgotten. Let me give it to you now.

M    Normally, there should be an extra fee for the late payment. But I’m going to waive the charge this time since you haven’t even received any bills.

W   Thank you.

Questions 53 through 55 refer to the following conversation with three speakers.

M1   I can’t believe the London Convention is next week.

W     I know, it should be great with all those big name speakers and industry experts. Are we all set for the transportation?

M2   Well, the plane tickets are already taken care of and you arranged the rental car while we’re there. Right, Greg?

M1   Uh-oh. I completely forgot to make the reservation. I’ve been so caught up with the preparation of my workshop.

M2   All right. We only have a few days before we leave. It might be difficult to get a car now.

W     Let’s not get stressed out about it. There must be shuttle bus services to and from the hotel. Let’s talk to the hotel receptionist.

Questions 56 through 58 refer to the following conversation.

W   Hey Sean. I heard you got a new job. Congratulations. What will you be doing at this company?

M    I’ll be managing the evening shifts at a famous Thai restaurant. My hours are pretty late. But, you know me. I don’t mind working late as long as the pay is competitive.

W   I remember you told me you didn’t get that job a few months ago. Is this a different restaurant?

M    No, it’s the same one. You’re right, I had an interview with them two months ago but they told they decided on another candidate. I guess that didn’t work out since they called me last week and offered me the job.

W   Well, it’s a good thing they offered you the position. Congratulations!

Questions 59 through 61 refer to the following conversation.

M    Hi, Megan. I’m just starting the safety test for this new bottling machine. Do you have a minute to look over the test procedure?

W   I’m sorry, Bill. I have to finish entering these data from Dr. Kyle’s research project.

M    I heard that the report is pretty extensive and needs a lot of attention. When is the final deadline?

W   I’m meeting with Dr. Kyle tomorrow to discuss the results of the research and the format for the report. The report should be done by Wednesday since Dr. Kyle wants to look it over before he presents it at the board meeting on Friday.

M    Well, good luck with it. I guess I’ll have to find someone to help me with my test.

Questions 62 through 64 refer to the following conversation and list.

M    Excuse me, I need to buy a new printer. I’m interested in these two models and I want to know the difference between them.

W   Certainly, sir. PX-70 is our newest model. It prints very fast and has an excellent color resolution. It also has scanning, copying, and faxing capability. The PX-40 and PX-50 are the last year’s model. They’re a bit slower and do not have a faxing feature, but we’re willing to give you some discount on these models.

M    Well, normally I would prefer a faster model but right now I’d like to get a discounted one because my budget is pretty tight. I’d like to get the one of these in white. But I don’t see any boxed one on the shelf.

W   There should be some in the stockroom. Let me get one for you. I’ll meet you at the checkout counter later.

M    Thank you.

Questions 65 through 67 refer to the following conversation and list.

M    Customer Service, Barry speaking. How may I help you?

W   Hi, I bought an office chair from you store and I was about to assemble it, but I don’t’ think I have all of the parts I need.

M    Oh, I’m sorry to hear that. Do you know what you’re missing?

W   Well, I bought a standard office chair. I have four short nails and all of the long nails, but I don’t have the small tool I’m supposed to use to assemble the chair.

M    No, problem. We have some replacement parts and tools here at the store. I can have the delivery person drop it off at your place. How does it sound?

W   Actually, I’m having lunch near your store. Why don’t I stop by in the afternoon?

Questions 68 through 70 refer to the following conversation and schedule.

M    Ms. Jackson. I’m writing an article for Next Auto Trend magazine on a new motorcycle your company is about to introduce. Everyone loved your concept vehicle that was introduced last January.

W   Yes, we have high hopes for the CF-2000.

M    The CF-2000 was originally scheduled on March 5th, but I understand there has been a problem with the production?

W   No, production is going just fine. We’ve had some problems with the global marketing firm. Apparently, getting feedback from potential global customers took longer than we thought, so we had some delays in the research phase of the schedule. But, everything was settled now.

M    I see. So when can customers expect to see your new model?

W  Well, the production for the first shipment will be complete on May first and the global sales will begin on the fifteenth of May.

Part 4

Questions 71 through 73 refer to the following announcement.

Attention visitors! Right now is 4 o’clock. The special exhibit rooms in the Bronx Museum will be closing in 10 minutes. The museum cafe and gift shop will remain open for another hour from now. If you have checked your coats or bags when you entered, please be sure to collect them before you leave. Remember that the new exhibit from East Asia, “The Mystery of Ming Dynasty” will be opening next month. You can pick up a discounted coupon for this exhibit as you’re leaving the museum today. Once again, the museum will be closing in 10.

Questions 74 through 76 refer to the following announcement.

Attention employees, please remember that this is the last week you’ll be able to enter the assembly plant without a photo identification. If you haven’t received your photo ID yet, please go to the security office on the first floor to get yours. Starting next Monday, all employees need to scan their badge at the main entrance in order to unlock the door. If you don’t have your ID with you, you’ll need to call your department to clear your ID. As before, guests must register at the front entrance to receive a temporary ID cards. If you have any questions about the new policy, please speak with the security officer, Richard Smith at extension 855. Thank you and have a nice day.

Questions 77 through 79 refer to the following talk.

Thank you for purchasing the Cyber 2000 digital camera and watching this introductory DVD. My name is Anne and I’ll give you a step by step introduction on how to use this equipment and get the best quality picture. There are many functions built in this camera to capture the images and motions of all kinds. We’ll go through them one at a time and you’ll learn how to use each function. But, before I start, I strongly recommend you to register your camera online at for future services and benefits. And you’ll also find all the information you are about to see in your Cyber2000 easy-to-carry handbook. Now, let us start the first step by turning your camera on and pushing the power button on the upper right-hand corner.

Questions 80 through 82 refer to the following speech.

As the president of ENE & Associates, it is my great pleasure to announce this year’s recipient of the outstanding employee awards, Ms. Sheila Wilson. During the last year alone, Sheila helped the company to gain six new major advertising accounts, including the Virgin airline and Teps Cola. This is mainly due to her creativity and effective communication skills with both clients and her team mates. Under Ms. Wilson’s leadership, her team made some of the most creative and innovative campaigns in our company’s history. Those advertisements not only satisfied the customers, but helped a lot to increase our clients’ sales and public images. Now, before we invite Sheila up to the stage, we’d like to show you a short video highlighting some of her most successful campaigns she had worked on. So sit back and enjoy the show.

Questions 83 through 85 refer to the following advertisement.

If your company is planning a large meeting or picnic? Well, Stewards Food specializes in catering for corporate events. Whether it is a picnic with employees and their families, business luncheon with international clients, or an award ceremony with hundreds of participants, we offer a wide variety of healthy and delicious food and excellent services. Visit our website to check our sample menus that our chefs made from their special recipes and pictures of the events we had helped. And if you like to receive a price estimate for your event, simply click on the customer service link online and fill out the estimate request form. Once the form has been submitted, our staff will contact within 2 business days. So, schedule your next special event with Stewards Food.

Questions 86 through 88 refer to the following telephone message.

Hi, Amy, thank you for agreeing to create the next month’s book display. As you know, the theme is organic life. I just called to let you know that I need a list of books or magazines you might want to use in the display. You’re more than welcomed to use any of the books, posters, or other promotional materials in the store to look the display more attractive. But, when you use the books, be sure you keep a record of everything you use in display. That way, we’ll know where all our merchandise items are and answer questions our customers might have on the display. I’ll be visiting other branches tomorrow, but feel free to call contact me at anytime to my mobile phone. Thank you.

Questions 89 through 91 refer to the following talk.

Good morning. My name is Julia Anderson and I’m a sales manager for World Computers Incorporated. I’m thrilled to be at your regional auto maker’s annual convention and to have the chance to tell you more about our newest product. The new XW-2000 notebook computer was launched less than a month ago and getting rave reviews. This new computer has an unlimited capacity of hard space and twice the maximum speed of the exiting line and will work smoothly when your auto sales persons use them as a promotional tool. The outer appearance can be customized to individual preference and it has more than 12 hours of battery life and this is much longer than any other product on the market. And today, we offer conference participants a special 30 day trial coupon with no extra cost. Please ask me after the presentation.

Questions 92 through 94 refer to the following talk.

This is Satomi Jones, the host of “Up to Date”, your favorite show that deals with issues in the business world. We have an exciting program ready for you today. Professor Mark Planko, a research psychologist at Fordham University will talk about “Peer Pressure” as a marketing technique. You probably noticed that some of the commercials that force you to buy something say that everyone else is doing it. It may not sound appealing at first. But Professor Planko will tell you that this is the oldest technique in the world of business and is still used by thousands of marketers. Professor Planko has just published a research study that explains how powerful this technique is and how it’s been used in the real world today. He will share the results of his study with us after the commercial break.

Questions 95 through 97 refer to the following excerpt from a meeting and chart.

The first item on our agenda is the results of our customer survey. As you may know, we have surveyed 25,000 customers from 18 restaurant locations including the new Brooklyn branch that just opened last month. As you can see, we’re doing well for the most part and customers are extremely happy with the price value of our food. However, there’s one area that’s definitely lacking. So, for the rest of the meeting, I’d like to address the area with lowest rating. Our operation manager, Mathew Bones will be compiling a detailed analysis and writing up a report to review our process and also calculate the exact time to make a certain food and deliver it to the customer’s table. That will help us to improve our procedure and boost customer satisfaction.

Questions 98 through 100 refer to the following news report and chart.

And now, Radio Max’s business report, the main story of the day is the possible acquisition of Starlight Magazine by Sunnydale Corporation. Right now, in the daily newspaper market, Daily Globe has the number one subscription rate in the region. But Sunnydale has been looking for a chance to help increase its market share and expand into the creative market of the publishing industry. The two companies completed the final terms of the agreement yesterday after months of negotiations. The new Sunnydale will have 37% of the market share once the deal is finalized next month. Jack Johnson, a reporter from our station, attended this morning’s press conference at Sunnydale’s headquarters building. He had an opportunity to ask a few questions to the president. Jack is on the line right now to tell us about what he learned.

Answer Key

Answer Key

1. (B)     2. (B)     3. (C)     4. (D)     5. (B)

6. (D)     7. (C)     8. (B)     9. (A)     10. (A)

11. (C)     12. (B)     13. (C)     14. (A)     15. (A)

16. (C)     17. (A)     18. (C)     19. (B)     20. (B)

21. (B)     22. (C)     23. (B)     24. (A)     25. (C)

26. (C)     27. (C)     28. (B)     29. (C)     30. (A)

31. (C)     32. (B)     33. (D)     34. (D)     35. (B)

36. (D)     37. (C)     38. (B)     39. (D)     40. (C)

41. (B)     42. (A)     43. (D)     44. (A)     45. (D)

46. (D)     47. (D)     48. (C)     49. (D)     50. (C)

51. (A)     52. (D)     53. (D)     54. (C)     55. (A)

56. (A)     57. (B)     58. (D)     59. (B)     60. (D)

61. (A)     62. (C)     63. (A)     64. (C)     65. (C)

66. (C)     67. (B)     68. (B)     69. (C)     70. (B)

71. (D)     72. (C)     73. (A)     74. (A)     75. (C)

76. (C)     77. (A)     78. (D)     79. (B)     80. (C)

81. (A)     82. (B)     83. (B)     84. (D)     85. (A)

86. (D)     87. (C)     88. (A)     89. (B)     90. (D)

91. (C)     92. (C)     93. (A)     94. (C)     95. (A)

96. (B)     97. (D)     98. (C)     99. (D)     100. (A)