Part 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. Because his secretary had a doctor’s appointment that day, Chad had to finish the report by ——.

          (A) his

          (B) himself

          (C) he

          (D) him

102. If he had studied harder in university, he ——- easily won admission to medical school.

          (A) could

          (B) must have

          (C) would have

          (D) have

103. The Parents Association ——- that children not be allowed to watch evening television without supervision.

          (A) notifies

          (B) permits

          (C) recommends

          (D) reminds

104. Many politicians ——- realize the connection between industrialization and loss of farm land.

          (A) to

          (B) fail to

          (C) decline

          (D) deceive to

105. There is a large variety of restaurants ——- located on King’s street.

          (A) conveniently

          (B) marginally

          (C) gradually

          (D) quickly

106. The Gravy Company will be ——- its new variety of flavored potato chips in the winter catalog.

          (A) introduce

          (B) introducing

          (C) introduces

          (D) introduced

107. The essence of the data coming from this collaboration will be shared ——- between both parties before the results of it become open to the public.

          (A) randomly

          (B) equally

          (C) vaguely

          (D) adjacently

108. The manager will be able to answer all questions through the e-mail for the ——- of the week.

          (A) remainder

          (B) remaining

          (C) remained

          (D) remain

109. ——- the three charity programs share much in common, unmistakable differences exist in their funding method.

          (A) Although

          (B) Unlikely

          (C) Meanwhile

          (D) Despite

110. The initiative ——- by the World Wildlife Federation to reduce unnecessary fees at the airport will be very well received.

          (A) suggest

          (B) suggests

          (C) suggested

          (D) suggesting

111. After our company started exporting the DS455 internationally, our revenue has ——- doubled.

          (A) ever as

          (B) much more

          (C) more than

          (D) even more

112. Knowing how to use the roller properly and how to spread the paint ——- on the wall need a practice.

          (A) evens

          (B) evenly

          (C) evened

          (D) evenness

113. DS Investment has been gaining market share and is now Embassy Printing’s ——- competitor.

          (A) strongly

          (B) strength

          (C) most strongly

          (D) strongest

114. The price of our multi-steel cable has been ——- by 40%, from $3.55 to $2.30 per meter.

          (A) reduce

          (B) reducing

          (C) reduced

          (D) reduction

115. Tonight’s dinner special comes with a baked potato, salad and drink of your choices – all for ——- $26.40.

          (A) little

          (B) just

          (C) low

          (D) as many as

116. The president put the ——- about changes in company holidays in the department newsletter.

          (A) announcement

          (B) organization

          (C) substance

          (D) container

117. Along with the beautiful forests and delicious food, Safari Island also offers ——- outdoor activities for travelers.

          (A) numerous

          (B) numbering

          (C) numerously

          (D) number

118. We at Electro Land apologize ——- the delay in delivery of your new computer.

          (A) to

          (B) for

          (C) from

          (D) around

119. Many people in this neighborhood are dependent on their own car for transportation to get to ——- or school.

          (A) working

          (B) worked

          (C) works

          (D) work

120. Ms. Ross said she needed to take care of all her personal ——- before returning to school tomorrow morning.

          (A) matters

          (B) conclusions

          (C) reasons

          (D) contents

121. Mr. Horris ——- missed the basket in the company basketball game.

          (A) narrowly

          (B) narrowing

          (C) narrowed

          (D) narrow

122. The fishing export show held yearly will be ——- by the Human Resources Division.

          (A) invited

          (B) intended

          (C) hosted

          (D) excuse

123. WOLF Technology has decided that it is not in ——- best interest to merge with FOX Appliances.

          (A) its

          (B) yours

          (C) his

          (D) ours

124. The PS3 company has ——- not released the annual revenues for the last year.

          (A) once

          (B) soon

          (C) almost

          (D) still

125. ——- of the people who has followed our company over the past years thought that this product would be so popular.

          (A) None

          (B) Anybody

          (C) Whoever

          (D) Something

126. Brian Smith, the president of Smith Gaming, will inform you ——- the exact date of the new product being released in a week.

          (A) of

          (B) along

          (C) over

          (D) through

127. AII articles provided in the magazine must be checked carefully ——- publication.

          (A) in fact

          (B) former

          (C) prior to

          (D) wherever

128. ——- pay increases cannot be expected unless next year’s budget shows that there is a surplus of funds.

          (A) Radiant

          (B) Abstract

          (C) Disoriented

          (D) Substantial

129. The parking area behind the Cluster Building will remain closed until the south and west side of the parking lots are all ——-.

          (A) take

          (B) took

          (C) taking

          (D) taken

130. Upgrading the computer software at Eagle River Training Center may ——- to a better learning experience for the students.

          (A) offer

          (B) submit

          (C) donate

          (D) contribute

Part 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following letter.

Dear Mr. Cowell,

I would like to take this opportunity to thank you for choosing William & Kelly to ensure the security of your residence. I assure you that we will do our utmost to —131.—- your home. —132.—-.

In all efforts to maintain this position, we are continually upgrading our monitoring and communications system, —133.—- you the best in security technology and service. We value your business and we want you to be —134.—- with what we have to offer.

If you have any questions or concerns about our security package, please contact us.


Jonathan Ross
Sales & Installation Manager

131.  (A) sell

          (B) renovate

          (C) repair

          (D) protect

132.  (A) Ranging from private households to major corporations in the country, we have been the market leader in property security provision.

          (B) I spoke with the former security representative but he wasn’t concerned with security at that time.

          (C) However, it seems that the mayor has placed a priority on security above privacy.

          (D) We would like to emphasize the importance of security.

133.  (A) ensured

          (B) ensuring

          (C) be ensured

          (D) will ensure

134.  (A) satisfied

          (B) satisfying

          (C) satisfaction

          (D) satisfactory

Questions 135-138 refer to the following letter.

November 15

Dear Mr. Brand,

135.—-. Your friend Ray Ferrier —136.—- you a six-month subscription to New Scientist journal. Ray thought that the features and articles in New Scientist would appeal to you. So, when he recently renewed his subscription, he requested an additional subscription as a gift for you!

From next month, you will receive a monthly issue of New Scientist journal, the industry’s most respected science publication, at —137.—- no cost to you!

New Scientist contains informative articles about recent scientific breakthroughs, a comprehensive listing of job advertisements, and —138.—- of new technological products on the market.

If you would like to cancel this free subscription, please contact our customer services department at 555-9982.


Allen Graves Chief Editor

135.  (A) Have a wonderful day!

          (B) Buy one and get one free.

          (C) Articles bought here will be delivered free of charge.

          (D) This is your lucky day!

136.  (A) to give

          (B) should give

          (C) would have given

          (D) has given

137.  (A) remotely

          (B) absolutely

          (C) flawlessly

          (D) substantially

138.  (A) reviews

          (B) upgrades

          (C) purchases

          (D) orders

Questions 139-142 refer to the following memo.

Date: May 5

Attention: All Wyatt Building staff

The 6 elevators in the main foyer are scheduled to undergo maintenance between May 28 and June 3. This is a —139.—- that you can expect the elevators to occasionally be out of service while the work is underway.

Elevator service to the building’s many floors —140.—- from day to day. Signs will be posted daily at the main entrance, showing which floors can be reached by which elevators.

141.—- you work on a lower floor, please take the stairs to reach your floor instead of using the elevators. —142.—-. We appreciate your cooperation in advance.

139.  (A) request

          (B) possibility

          (C) reminder

          (D) proposal

140.  (A) changed

          (B) was changed

          (C) is changing

          (D) will change

141.  (A) If

          (B) Even

          (C) In spite of

          (D) Rather than

142.  (A) It’s on the second floor, so we’d better not take the elevator.

          (B) This will reduce crowding and delays during the maintenance period.

          (C) This elevator only stops at the sixth floor and above.

          (D) They will bring the new elevator into service next month.

Questions 143-146 refer to the following letter.

April 29
Nathan Mafi, Vice president
329 Ozlem Avenue
New York, NY 10010

Dear Mr. Mafi,

We want to give special thanks for the great job the workers from Jeffrey Papering did for us. As you know, our previous papering experience turned out to be a disaster and we were very anxious about this papering. But, your sales officer, Sam Kizana, immediately helped us lessen our anxiety and —143.—- us that we could trust your company.

On the day of the papering, your workers arrived early and worked so hard throughout the day. I was so impressed by the care and professionalism the workers have shown us —144.—- they treated all of our personal properties. We were very pleased to see that everything arrived in a perfectly fine —145.—-.

146.—-. Please feel free to use our name as a reference for the company’s future record.

Loulach Ltd.

San Francesco

143.  (A) be assured

          (B) assured

          (C) assure

          (D) assuring

144.  (A) about

          (B) in the event

          (C) therefore

          (D) by the way

145.  (A) combination

          (B) condition

          (C) progress

          (D) effect

146.  (A) We would recommend that the papering work be done at once.

          (B) We saw all of the workers papering the wall all day long.

          (C) We would refer your company name to anyone who has plans to paper.

          (D) We believe that a good working environment is important for all employees.

Part 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following invoice.


Order Date: May 12

Ship Date: May 12

Ship To: Temporary Secretaries

                157 Sams Crossing

                 Milton, Oregon

Bill To: Temporary Secretaries Executive Offices

              1945 North Street, Suite 212

               Milton, Oregon


Item Description Cost Quantity Total
NC148 Leonard Notebook Computer $ 949.99 1 $ 949.99
I2677 Ink Ribbon BL87 $ 2.89 10 $ 28.90
P78569 Multipurpose Paper 500 sheets $ 39.99 2 $ 79.98
Sub total $ 1058.87
Shipping $ 0
Sales Tax $ 31.77
Total Due $1090.64

No shipping charge for orders over $150.00

Express delivery service

147. Which of the following is true?

          (A) There is no tax.

          (B) The shipping has been progressed quickly.

          (C) The shipping and the billing address are the same.

          (D) The item No. P78569 is ink.

148. Why is there no shipping charge?

          (A) One location for shipping and billing

          (B) Domestic shipping within Oregon

          (C) A temporary promotion

          (D) A high purchase amount

Questions 149-151 refer to the following advertisement.

Manager wanted for golden opportunity

Get it on the ground floor of the fastest growing market in the world.

Ortiz Telecommunications, a leader in the international discount telecommunications, is looking for an experienced manager, and technical support employees. Ortiz customers can save 40% or more on their international calls. In addition, they can also enjoy substantial savings on their fax and Internet services. Moreover, with innovative features such as return call, our customers can utilize services unavailable with other carriers.

As the demand for our services grows, so does our need for effective and aggressive action in the market. Ortiz Communications offers a lucrative commission schedule and three weeks’ vacation time per year with every Saturday and Sunday off. This offer is an outstanding opportunity for engineers with people skills to work as a manager for a very good salary.

For more information, call us at 901-222-1111 or visit our website at

149. What features does Ortiz Telecommunications offer?

          (A) Text messages

          (B) Faster Internet

          (C) Cheap international calls

          (D) Voice mails

150. What does a customer NOT receive savings on?

          (A) Internet services

          (B) Fax services

          (C) Cable television

          (D) International calls

151. What is said about the schedule for working times?

          (A) You have every weekend off.

          (B) You have your two weeks’ vacation per year.

          (C) You have a three-week vacation every 6 months.

          (D) You can take 2 days off of any day of the week.

Questions 152-154 refer to the following letter.

Hayward Stationery
345 Rainbow Drive
Walla Walla, Washington 92922

Mr. Lawrence Bernard

Paper Supply Co.
1009 Pacific Drive
Tacoma, WA 92222

Dear Bernard:

Upon receipt of our last shipment from your company, I noticed several errors on the invoice.

`1. Three cases of paper clips (#2222) were not received. Instead, three cases of staples were sent by mistake.

`2. The charge for 500 sheets of computer paper (#CU 289292) appeared on the invoice; however, only 100 were delivered.

`3. Credit of $49.77 from last month’ s shipment was not credited to this month’ s order. Please make sure next month’s bill is credited with this amount.

I will keep the cases of staples since we usually order them anyway. However, we have already paid for the paper clips which are $43.19 over the price of the staples. Therefore, please credit our next shipment with this amount.

Please correct the above mistakes as soon as possible. Thank you for your prompt attention.


Hasan Saas

152. What is the purpose of this letter?

          (A) Informing the company of the mistakes

          (B) Placing orders for next month

          (C) Asking about a discount on the last order

          (D) Submitting a resume for a job

153. What is NOT one of the problems that is addressed?

          (A) Not enough computer paper being delivered.

          (B) Credit not being credited this month.

          (C) Paper clips not delivered.

          (D) Bill being over charged.

154. What does Hasan ask the company to do about the paper clips money?

          (A) Credit it to the next shipment

          (B) Send the amount of paper clips the money is worth

          (C) Refund the money back to the bank account

          (D) Give a discount on the next order

Questions 155-156 refer to the following chain of text message.


Hi, Roberto! I’m so nervous about the employee training class tomorrow.

4:15 P.M.


What’s the matter? Are you okay?

4:16 P.M.


Yes. I’ve created a digital presentation, but I’m not sure it’s good enough. It’s my first time leading the session.

4:18 P.M.


Well, I’ve attended these training workshop several times. I’d be happy to give you some tips. How about you show me what you’ve prepared?

4:19 P.M.


That sounds great! Can you step into my office? I have all of the documents on my computer.

4:21 P.M.


By all means. I’ll be there in ten minutes.

4:22 P.M.

155. What does Nancy have to do tomorrow?

          (A) Arrive early for work

          (B) Move to a new office

          (C) Conduct a training class

          (D) Meet some clients

156. At 4:22 P.M., what does Roberto most likely mean when he writes, “By all means”? (A) He will make a presentation to help Nancy.

          (B) He will provide some advice to Nancy.

          (C) He will lead the class instead of Nancy.

          (D) He will change some documents.

Questions 157-158 refer to the following memo.

Ashon & Richards

– Memorandum –

To: All staff attorneys

From: Edwin Harwick, Senior Partner

Date: August 13

Re: Dress code 

As a result of staff requests, the partners have decided to modify the dress code. The new code is effective immediately. From Monday through Thursday, male attorneys may wear dress pants, but neckties are still required. Female attorneys may wear formal skirts and blouses, suits, and dresses. The last Friday of each month will be a casual day, which means jeans, athletic shoes, casual shirts and blouses are acceptable. However, for court appearances, professional attire is still mandatory.
Thank you for your cooperation.

157. What is the subject of the memo?

          (A) Address changes

          (B) Changes to performance evaluation procedures

          (C) Scheduling changes

          (D) Changes to the office dress code

158. What must male staff wear to court?

          (A) Professional clothes

          (B) Blouses

          (C) Jeans

          (D) Casual clothes

Questions 159-160 refer to the following article.

Opening the Doors to Protect Public health

Last week, a US federal judge finally verified what the scientific and medical community has been saying for twenty years: nicotine is a drug, an extremely harmful and addictive drug. Judge William L. Osteen rules that because nicotine is a drug, cigarettes should be regulated by the Food and Drug Administration. (FDA)

This judgement delivers a legal challenge to the tobacco industry’s anti regularity stance and a change for the FDA to take steps to protect public health. Such steps could require tobacco companies to fully acknowledge the addictiveness of their products, and produce less lethal and addictive cigarettes. Packaged with prominent labels disclosing not just their tar and nicotine content, but all toxic ingredients.

159. What does Judge William L. Osteen state that nicotine should be?

          (A) Included in cigarettes

          (B) Sold to people aged 19 and over

          (C) Regulated by the Food and Drug Administration

          (D) Banned in the United States of America

160. What will tobacco companies have to do to protect the consumers?

          (A) Stop selling nicotine

          (B) Raise the cigarette price

          (C) Produce less harmful cigarettes

          (D) Cancel the marketing campaign

Question 161-163 refer to the following advertisement.

Ease your tax burden with
RT Hammel’s Simplified Tax


   RT Hammel’s Simplified Tax offers flexibility and lower taxes.

Executives, entrepreneurs, and small business owners! You can put up to $50,000 of your pre-tax dollars into a retirement account. If you do, you can defer taxes on these contributions and earn interest until you decide to withdraw them upon retirement. If that wasn’t enough, you’ll have 66 different mutual funds to choose from!

   Easy to run. Easy to set up. Getting up and running with RT Hammel’s Simplified Tax is as easy as 1-2-3. First, fill out an application. Then, choose the mutual funds you want to invest in.

Finally, mail in your application with your check for the initial investment amount. It’s that easy. Call today for a brochure on “How to make the most of your retirement dollar.”

161. What kind of program is the Simplified Tax?

          (A) A program working with your retirement dollars

          (B) A program that helps you make more profits

          (C) A program that helps your home improvement skills

          (D) A program that helps you invest in stocks better

162. What can you do if you put $50,000 in your retirement account?

          (A) You can pay tax automatically.

          (B) You can have more benefits from banks.

          (C) You can defer tax and earn interest.

          (D) You can have 66 different mutual funds.

163. What is NOT a part of using the program?

          (A) Filling an application

          (B) Choosing the mutual funds to invest in

          (C) Mailing a check

          (D) Calling the company

Questions 165-167 refer to the following article.

Predicting the Big Ones

A prominent forecaster predicts that 11 storms, including seven hurricanes, will form over the Atlantic Ocean this year. — [1] –. Professor Jullian Ross of the National Meteorological Center has been predicting the number of hurricanes during the storm season for a dozen years. His latest report is an update on an earlier forecast where he predicted a below-average season with eight storms, five of which are hurricanes. — [2] –. The average season, which lasts from June until November, usually sees 10 storms, six of which are hurricanes.

Although not always on target, the professor’s predictions are more accurate than others. Last year, he predicted 18 storms with 10 hurricanes, including two major ones. — [3] –. There are in fact 18 storms, but 14 of these were hurricanes and four of them were major. — [4] –. Forty-five people lost their lives, and the damage in the southern Atlantic states was estimated in the billions of dollars.

164. How long has Julian Ross been predicting storms?

          (A) 11 years

          (B) 12 years

          (C) All his life

          (D) Since he has been a professor

165. What would a season with 5 hurricanes be?

          (A) A below average season

          (B) An average season

          (C) An above average season

          (D) A record for the least hurricanes

166. What does the article say about the professor?

          (A) He has a degree in weather control.

          (B) He graduated from a 6-year college.

          (C) His predictions are not always correct.

          (D) His predictions are not popular.

167. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?

          “It was one of the busiest hurricane seasons on record.”

          (A) [1]

          (B) [2]

          (C) [3]

          (D) [4]

Questions 168-171 refer to the following article.

A World of Music

   The Internet has created a global market of people consuming music in a whole new way. — [1] –. We are now beginning to see the Internet used to also create music in a whole new way. You can plug your guitar into your computer and play, in real time, with someone from another city or country. There are about half a dozen sites where musicians can meet, compose, and play together.

   Studio sessions are also possible on the Internet. — [2] –. Each person lays down an individual track to be part of a finished product. For example, a male guitarist and singer recently went on a site with his composition. The music was heard by a female vocalist who laid down a harmonizing track to be played with his. This was followed by a violinist who liked what he heard and who wanted to be part of it. A pianist also offered a track that the group decided to use. — [3] –. This band of four plans to continue to work together. Their sound has earned global attention, also through the Internet. Their music has even been played on traditional media such as radio. Members of this group were developed out of several hundred site visitors who offered tracks to the original guitarist and singer.

Musicians, who collaborate on these sites, literally have a world of opportunities to meet other musicians. — [4] –. Gone are the days when musicians find each other only by knowing some of the same people. Now musicians can easily meet thousands, if not millions, of other musicians.

   This could even become the next generation of record labels.

168. What is this article about?

          (A) How to download music

          (B) Sites where music can be purchased

          (C) Musicians meeting on the Internet

          (D) How to save music

169. The word “collaborate” in paragraph 3, line 1, is closest in meaning to

          (A) train

          (B) participate

          (C) computerize

          (D) prefer

170. Who is NOT in the example band?

          (A) 4 female vocalists

          (B) A violinist

          (C) A pianist

          (D) A guitarist and singer

171. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?

          “It has become a significant music outlet.”

          (A) [1]

          (B) [2]

          (C) [3]

          (D) [4]

Questions 172-175 refer to the following online chat.

Tim Hastings

[3:31 P.M.]

Hi, Ms. Muller. Thank you for going to so much extra trouble.

Clara Muller

[3:33 P.M.]

Hi! Mr. Hastings. You’re welcome.

Tim Hastings

[3:34 P.M.]

Cumberland Hotel’s renovation project certainly comes at an inconvenient time for us!

Clara Muller

[3:35 P.M.]

Right! So I ‘ve checked into other options to accommodate the participants of the upcoming conference.

Clara Muller

[3:35 P.M.]

Unfortunately, it is now quite late to find the best group rates since the conference is in less than two months.

Tim Hastings

[3:36 P.M.]

I think it will be best to book the most convenient hotel, so I am inclined to go with the option closest to the conference.

Clara Muller

[3:37 P.M.]

The Anderson Inn is right across the street from the conference center location and can offer us a reasonable group rate as we expected ($120 per night).

Clara Muller

[3:38 P.M.]

However, they can only guarantee us 30 rooms at that price; any participants over that number will have to pay the normal seasonal rate of $180.

Tim Hastings

[3:40 P.M.]

That’s expensive. We currently have about 40 registrations, so the majority of attendees will pay the same rate as they would have at the Cumberland.

Clara Muller

[3:41 P.M.]

The Bayview Lodge is only a little further away and can provide us with 50 rooms, but the price is much higher than either the Cumberland or the Anderson.

Tim Hastings

[3:43 P.M.]

Okay. What else?

Clara Muller

[3:45 P.M.]

The cheapest rate I could find was at the Whiteflower Hotel, but, as that is outside the central business district, we would have to cover the expense of providing shuttle service to the conference site.

Tim Hastings

[3:46 P.M.]

Please do not release this information until further notice. I think we need to be careful to inform everyone at the same time, so that the participants have the same chance to obtain rooms at the group rate.

Tim Hastings

[3:48 P.M.]

Thanks again, Ms. Muller! and I’m looking forward to seeing you at the conference.

172. Why do arrangements need to be changed?

          (A) The dates of the conference have changed

          (B) A hotel is no longer available

          (C) The number of participants is greater than expected

          (D) A conference center is being renovated

173. What is indicated about the Whiteflower Hotel?

          (A) It has fewer than 30 rooms.

          (B) It is closest to the conference center.

          (C) It is the least expensive option.

          (D) It provides free shuttle service.

174. What is indicated in the online chat?

          (A) The Cumberland Hotel rate is $120 a night.

          (B) Ms. Muller is unable to attend the conference.

          (C) The Bayview Lodge is not within walking distance of the conference center.

          (D) Mr. Hastings will make the final arrangements.

175. At 3:46 P.M., what does mean Tim Hastings mean when he writes, “Please do not release this information until further notice”?

          (A) The conference organization may have to pay for hotel rooms.

          (B) Many of the conference attendees are unfamiliar with the area.

          (C) Some conference participants have canceled their registrations.

          (D) Everyone registered for the conference should be treated equally.

Questions 176-180 refer to the following two letters.

Paxton Advertising Research Group
305 Jefferson Avenue
New York, NY I0023

Dear Ms. Paxton,

I spoke to your assistant on the telephone last Thursday and she suggested that I write directly to you to express my interest in an internship at your company.

I will graduate soon. I am seeking an internship in market research. I believe that my business degree and my interpersonal skills qualify me for a position in this area.

As my enclosed resume indicates, I had served as a part time assistant at Mauer Advertising for one year. My other experiences include conducting opinion polls for my university newspaper and attending an advertising class at the university. I am extremely interested in working at Advertising Research Group and would welcome to speak with you further about the internships you have available.

Sincerely yours,

Rita Warren

   Rita warren
3 Carver Street
Brooklyn, NY 11201
April 6 

Dear Ms. Warren,

Thank you for your letter and resume. We are always interested in providing opportunities to recent graduates with experience and qualifications.

Unfortunately, at the present time, we have no open internships that match your specific interest. On a more positive note, however, we are looking for a trainee to help conduct market research opinion polls. It is a one-year internship that could lead to the offer of permanent employment. If this type of work interests you, I suggest you contact Juan Santos, the head of our human resources department, to discuss the responsibilities of the internship.

Yours truly,

Karen Paxton
Paxton Advertising Research Group

176. What does Ms. Warren hope to do?

          (A) Direct an advertising campaign

          (B) Write for a newspaper

          (C) Work at a company

          (D) Create a human resources department

177. What previous experience does Ms. Warren mention?

          (A) She was an assistant at an advertising agency.

          (B) She taught a marketing course.

          (C) She sola newspaper advertisement.

          (D) She was a telemarketer.

178. What news does Ms. Paxton give Ms. Warren?

          (A) She does not have sufficient work experience.

          (B) The company has no openings for marketing research work.

          (C) She needs more education to qualify for a job.

          (D) The company is not offering an internship at present.

179. Why should Ms. Warren contact Juan Santos?

          (A) To set up a training session

          (B) To obtain work documents

          (C) To respond to an opinion poll

          (D) To learn more about an opportunity

180. In the second letter, the word “positive” in paragraph 2, line 2, is closest in meaning to

          (A) convinced

          (B) plausible

          (C) optimistic

          (D) absolute

Questions 181-185 refer to the following form and e-mail.

Customer Claim Form

Date: August 15
Item Detail: History of Atlantis

Claim Detail;

I purchased above item on July 6 and was informed that the estimated delivery date was between July 9 and July 28. When I hadn’t received the order by August 5, I called the customer service number listed on the website. I left a message on the automated recording system but I did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. I am asking for a full refund of the order as the charge has already been on my credit card statement.

Dana Walsh



Date: August 16


Your claim has been received and assigned to the reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.

We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7th via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made.

Credit card reimbursement takes 5 business days to send the money to your account, while refunds for check orders are sent within 24 hours by special delivery.

Deodore Skehan

Customer Service Department

181. Why did Ms. Walsh send the claim form?

          (A) The item she ordered was damaged.

          (B) Ms. Walsh never received what she ordered.

          (C) Ms. Walsh wanted to cancel her appointment.

          (D) Ms. Walsh was charged twice for the same order.

182. What did Ms. Walsh do before she sent the claim form?

          (A) She emailed the company several times.

          (B) She canceled the order.

          (C) She returned the product immediately.

          (D) She called the company.

183. Why did the company send Ms. Walsh an e-mail?

          (A) To check when the product was delivered

          (B) To acknowledge that the claim has been received

          (C) To tell Ms. Walsh that her claim will likely be rejected

          (D) To confirm the time of the tour

184. In the e-mail, the word “filed” in paragraph 1, line 2, is closest in meaning to

          (A) cut

          (B) lined

          (C) registered

          (D) compromised

185. How will the Allthesales probably reimburse Ms. Walsh if her claim is valid?

          (A) The company will send the money to her credit card account.

          (B) The company will use the express mail delivery to send Ms. Walsh a check.

          (C) The company will give Ms. Walsh the credit when Ms. Walsh buy something on the website next time.

          (D) The company will give another item for free.

Questions 186-190 refer to the following letter, form and e-mail.

January 7

Walter Arnold
Taylor Bay Apartments
667 Waterfront Ave.
San Francisco, CA 10009

To Walter Arnold:

I have been a tenant in your building on Waterfront Avenue for the past 4 years. I have always paid my rent on time, and have never had any issues arise with respect to the level of service offered. However, last month, my bathroom sink began leaking, and I immediately called the building manager, who told me she would contact a maintenance person.

Yet, no one has been to fix or check up on the damage. Since then I have called a plumber to look at the damage and he has given me an estimate on the repairs. I have enclosed an estimate from the plumber.

Moreover, it took 2 days for a plumber to arrive, by which time a significant amount of water had leaked onto the dining room carpet. While I did my best to dry up the water, it has left a permanent stain. I informed the building manager of the stain, and she sent a cleaner to steam clean the carpet. The stain was removed, but I arrived home today to find a bill for $75.00 for the cleaning services.

I have paid the bill, but would like to ask that I be refunded the full amount (or have it deducted from next month’s rent of $650.00).

Thank you,

Olivia Kimberly
Apartment 809

Pipes & Plumbing

175 Canson Street, San Francisco, CA 10123

Date : December 20

Replacement & Repair Estimate

Customer Name : Olivia Kimberly

Estimated Cost of Labor : $ 60.00

Estimated Cost of Materials : $ 199.00

Additional Cost: $ 59.00

Total Estimated Cost : $ 318.00

To: Olivia Kim <>

From: Walter Arnold <>

Date: January 11

Subject: Maintenance issues

Dear Ms. Kimberly,

I am sorry to hear about the difficulties you have encountered this month with your apartment. You have been a dependable tenant for years, and it is of the utmost importance to me to ensure that you remain happy.

I will have a reimbursement check sent to you immediately to cover the cost of repairs as well as the amount you paid for the cleaning services.

Please accept my apology for any inconvenience this has caused you.

Walter Arnold

186. For how long has Olivia Kimberly lived at the current residence?

          (A) For one year

          (B) For two years

          (C) For three years

          (D) For four years

187. Why did Ms. Kimberly contact the building owner?

          (A) To rent a house

          (B) To cancel a service

          (C) To pay a monthly bill

          (D) To request a refund

188. Who most likely is Mr. Arnold?

          (A) A tenant

          (B) A repairman

          (C) Assistant manager

          (D) Building owner

189. In the e-mail, the word “dependable” in paragraph 1, line 2, is closest in meaning to

          (A) Reliable

          (B) Negotiable

          (C) Inconsistent

          (D) Variable

190. How much money does Mr. Arnold agree to send Ms. Kimberly?

          (A) $75.00

          (B) $ 318.00

          (C) $ 393.00

          (D) $ 650.00

Questions 191-195 refer to the following web page, order form and notice.


The Collingwood Plant

The Collingwood Plant has a wide selection of flowers, plants, and trees. If you want to add greenery to your home or office landscaping, visit the Collingwood Plant. Wander through about 20,000 square meters of display gardens.

Looking for something rare or exotic? At the main gate, ask for a gardener to help you place a special order.

Members of our staff speak several languages and are glad to answer questions about any plant’s light, water and soil requirements.

Garden 1 : Shrubs and fruit trees
Garden 2 : Flowering plants
Garden 3 : Aquatic plants
Garden 4 : Cactus plants

The Collingwood Plant Order Form

Type Item Quantity
Flower Lily 3
Fruit tree Blueberry 5
Fruit tree Apple 4
Fruit tree Peach 3
Cactus Saguaro 2

Customers Name: Sandra Carter

Delivery Date : April 10

Address : 975 Main St., Danville 24541

Phone : 434-792-5795


* Customers must take delivery within a week of the original order.

* Damages or unhealthy plants must be reported within one day of their delivery to your location.

* After checking all your plants or flowers, please send a text message at 757-425-3342 immediately.

191. What is suggested about The Collingwood Plant?

          (A) It will replace any plants that fail to bloom.

          (B) It ships exotic plants abroad every month.

          (C) It sells most plants to farms and orchards.

          (D) It allows customers to explore its gardens.

192. According to the web page, what information can employees give customers?

          (A) Each plant’s proper growing conditions

          (B) Each plant’s geographical origins

          (C) Discount on large orders

          (D) Instructions for cactus plants

193. How can customers submit special requests for unusual plants?

          (A) By sending a text message

          (B) By surfing the web page

          (C) By speaking to a master gardner

          (D) By handing an order form to an assistant

194. Where will the employees find most of Ms. Carter’s order?

          (A) In garden 1

          (B) In garden 2

          (C) In garden 3

          (D) In garden 4

195. According to the notice, what must Ms. Carter do by April 11?

          (A) Return any extra plants or flowers which were delivered to her

          (B) Plant all of the items she has purchased

          (C) Notify a staff of any problems with her plants and flowers

          (D) Pay for her plant order plus the delivery charge

Questions 196-200 refer to the following two e-mails and schedule.

From: George Stone <>

To: Arlene Mason <>

Date: December 5

Subject: Speaking Engagement


Hello Ms. Mason,

I work for the European Literary Study Organization, and we are currently organizing a conference to be held from January 19th-22nd, 2009 in Dublin, Ireland.

The conference will be based around a theme of ‘Women & Literature’. Having recently read your work entitled ‘Challenges of the Modern Woman’, you immediately came to mind as someone who might want to speak at the event.

We will also have a number of roundtable discussions that you are invited to attend. We would be honored to have you attend. If this offer is of interest to you, please contact me for more information. I can be reached by telephone between 8:00 A.M. and 5:00 P.M. EST at 001-555-6508, or by e-mail at this address.

In compensation to our speakers, we are able to offer an allowance for airfare as well as food and accommodation during the event. Thank you in advance for considering this opportunity.


Mr. George Stone

The following topics will be covered:

1. How Literature Has Shaped History – January 19th (12:00 – 1:00 P.M.)

2. Advancements in Modern Writing – January 20th (12:00 – 1:00 P.M.)

3. How Has Technology Affected How We Read? – January 21st (12:00 – 1:00 P.M.)

4. A Woman’s Perspective on Writing – January 22nd (12:00 – 1:00 P.M.)

To: George Stone <>

From: Arlene Mason <>

Date: December 14

Subject: RE: Speaking Engagement


Dear Mr. Stone,

Sorry I haven’t been able to respond to you sooner. I have been on a book tour through France and Spain, and have hardly had a minute to myself. I have just returned home in London and finally have the opportunity to respond to my backlog of e-mails.

I’d like to begin by thanking you for your generous offer. I would be honored to speak at the event, and I hope it is not too late to include me in the schedule. Unfortunately, I will be unable to arrive until the second day of the conference as I have a prior engagement on the 19th.

Could you send the following information to help me prepare a presentation?

  (1) The length of time given to speak
  (2) The number of people expected to attend
  (3) The date and time of my presentation
  (4) The topics to be covered by other speakers

I look forward to being a part of the European Literary Study Organization conference.

Please contact me at your earliest convenience.

Arlene Mason

196. Who most likely is Ms. Mason?

          (A) Journalist

          (B) Writer

          (C) Event organizer

          (D) Member of the Literary Study Organization

197. Where is the conference located?

          (A) In France

          (B) In Ireland

          (C) In England

          (D) In Spain

198. In the first e-mail, the word “theme” in paragraph 2, line 1, is closest in meaning to

          (A) Topic

          (B) Motive

          (C) Occasion

          (D) Classification

199. What information is NOT requested by Ms. Mason from the organizers?

          (A) An estimated number of attendees

          (B) Amount of time allotted for her speech

          (C) Compensation for her presentation

          (D) The date on which she will present

200. Which discussion will Ms. Mason probably be unable to attend?

          (A) How Literature Has Shaped History

          (B) Advancements in Modern Writing

          (C) How Has Technology Affected How We Read?

          (D) A Woman’s Perspective on Writing

Answer Key

Answer Key

101. (B)   102. (C)   103. (C)   104. (B)   105. (A)

106. (B)   107. (B)   108. (A)   109. (A)   110. (C)

111. (C)   112. (B)   113. (D)   114. (C)   115. (B)

116. (A)   117. (A)   118. (B)   119. (D)   120. (A)

121. (A)   122. (C)   123. (A)   124. (D)   125. (A)

126. (A)   127. (C)   128. (D)   129. (D)   130. (D)

131. (D)   132. (A)   133. (B)   134. (A)   135. (D)

136. (D)   137. (B)   138. (A)   139. (C)   140. (D)

141. (A)   142. (B)   143. (B)   144. (D)   145. (B)

146. (C)   147. (B)   148. (D)   149. (C)   150. (C)

151. (A)   152. (A)   153. (D)   154. (A)   155. (C)

156. (B)   157. (D)   158. (A)   159. (C)   160. (C)

161. (A)   162. (C)   163. (D)   164. (B)   165. (A)

166. (C)   167. (D)   168. (C)   169. (B)   170. (A)

171. (A)   172. (B)   173. (C)   174. (A)   175. (D)

176. (C)   177. (A)   178. (B)   179. (D)   180. (C)

181. (B)   182. (D)   183. (B)   184. (C)   185. (A)

186. (D)   187. (D)   188. (D)   189. (A)   190. (C)

191. (D)   192. (A)   193. (C)   194. (A)   195. (C)

196. (B)   197. (B)   198. (A)   199. (C)   200. (A)