Practice toeic reading test 2023 with answer – Actual test 15

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Dear Mr. Cowell,

I would like to take this opportunity to thank you for choosing William & Kelly to ensure the security of your residence. I assure you that we will do our utmost to —131.—- your home. —132.—-.

In all efforts to maintain this position, we are continually upgrading our monitoring and communications system, —133.—- you the best in security technology and service. We value your business and we want you to be —134.—- with what we have to offer.

If you have any questions or concerns about our security package, please contact us.

Sincerely,

Jonathan Ross
Sales & Installation Manager

November 15

Dear Mr. Brand,

—135.—-. Your friend Ray Ferrier —136.—- you a six-month subscription to New Scientist journal. Ray thought that the features and articles in New Scientist would appeal to you. So, when he recently renewed his subscription, he requested an additional subscription as a gift for you!

From next month, you will receive a monthly issue of New Scientist journal, the industry’s most respected science publication, at —137.—- no cost to you!

New Scientist contains informative articles about recent scientific breakthroughs, a comprehensive listing of job advertisements, and —138.—- of new technological products on the market.

If you would like to cancel this free subscription, please contact our customer services department at 555-9982.

Sincerely,

Allen Graves Chief Editor

Date: May 5

Attention: All Wyatt Building staff

The 6 elevators in the main foyer are scheduled to undergo maintenance between May 28 and June 3. This is a —139.—- that you can expect the elevators to occasionally be out of service while the work is underway.

Elevator service to the building’s many floors —140.—- from day to day. Signs will be posted daily at the main entrance, showing which floors can be reached by which elevators.

—141.—- you work on a lower floor, please take the stairs to reach your floor instead of using the elevators. —142.—-. We appreciate your cooperation in advance.

April 29
Nathan Mafi, Vice president
329 Ozlem Avenue
New York, NY 10010

Dear Mr. Mafi,

We want to give special thanks for the great job the workers from Jeffrey Papering did for us. As you know, our previous papering experience turned out to be a disaster and we were very anxious about this papering. But, your sales officer, Sam Kizana, immediately helped us lessen our anxiety and —143.—- us that we could trust your company.

On the day of the papering, your workers arrived early and worked so hard throughout the day. I was so impressed by the care and professionalism the workers have shown us —144.—- they treated all of our personal properties. We were very pleased to see that everything arrived in a perfectly fine —145.—-.

—146.—-. Please feel free to use our name as a reference for the company’s future record.

Loulach Ltd.

San Francesco

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

ASSURANCE OFFICE SUPPLIES INVOICE

Order Date: May 12

Ship Date: May 12

Ship To: Temporary Secretaries

                157 Sams Crossing

                 Milton, Oregon

Bill To: Temporary Secretaries Executive Offices

              1945 North Street, Suite 212

               Milton, Oregon

No shipping charge for orders over $150.00

Express delivery service

Manager wanted for golden opportunity

Get it on the ground floor of the fastest growing market in the world.

Ortiz Telecommunications, a leader in the international discount telecommunications, is looking for an experienced manager, and technical support employees. Ortiz customers can save 40% or more on their international calls. In addition, they can also enjoy substantial savings on their fax and Internet services. Moreover, with innovative features such as return call, our customers can utilize services unavailable with other carriers.

As the demand for our services grows, so does our need for effective and aggressive action in the market. Ortiz Communications offers a lucrative commission schedule and three weeks’ vacation time per year with every Saturday and Sunday off. This offer is an outstanding opportunity for engineers with people skills to work as a manager for a very good salary.

For more information, call us at 901-222-1111 or visit our website at www.ortiz.org.

Hayward Stationery
345 Rainbow Drive
Walla Walla, Washington 92922

Mr. Lawrence Bernard

Paper Supply Co.
1009 Pacific Drive
Tacoma, WA 92222

Dear Bernard:

Upon receipt of our last shipment from your company, I noticed several errors on the invoice.

`1. Three cases of paper clips (#2222) were not received. Instead, three cases of staples were sent by mistake.

`2. The charge for 500 sheets of computer paper (#CU 289292) appeared on the invoice; however, only 100 were delivered.

`3. Credit of $49.77 from last month’ s shipment was not credited to this month’ s order. Please make sure next month’s bill is credited with this amount.

I will keep the cases of staples since we usually order them anyway. However, we have already paid for the paper clips which are $43.19 over the price of the staples. Therefore, please credit our next shipment with this amount.

Please correct the above mistakes as soon as possible. Thank you for your prompt attention.

Sincerely,

Hasan Saas

Nancy

Hi, Roberto! I’m so nervous about the employee training class tomorrow.

4:15 P.M.

Roberto

What’s the matter? Are you okay?

4:16 P.M.

Nancy

Yes. I’ve created a digital presentation, but I’m not sure it’s good enough. It’s my first time leading the session.

4:18 P.M.

Roberto

Well, I’ve attended these training workshop several times. I’d be happy to give you some tips. How about you show me what you’ve prepared?

4:19 P.M.

Nancy

That sounds great! Can you step into my office? I have all of the documents on my computer.

4:21 P.M.

Roberto

By all means. I’ll be there in ten minutes.

4:22 P.M.

Ashon & Richards

– Memorandum –

To: All staff attorneys

From: Edwin Harwick, Senior Partner

Date: August 13

Re: Dress code 

As a result of staff requests, the partners have decided to modify the dress code. The new code is effective immediately. From Monday through Thursday, male attorneys may wear dress pants, but neckties are still required. Female attorneys may wear formal skirts and blouses, suits, and dresses. The last Friday of each month will be a casual day, which means jeans, athletic shoes, casual shirts and blouses are acceptable. However, for court appearances, professional attire is still mandatory.
Thank you for your cooperation.

Opening the Doors to Protect Public health

Last week, a US federal judge finally verified what the scientific and medical community has been saying for twenty years: nicotine is a drug, an extremely harmful and addictive drug. Judge William L. Osteen rules that because nicotine is a drug, cigarettes should be regulated by the Food and Drug Administration. (FDA)

This judgement delivers a legal challenge to the tobacco industry’s anti regularity stance and a change for the FDA to take steps to protect public health. Such steps could require tobacco companies to fully acknowledge the addictiveness of their products, and produce less lethal and addictive cigarettes. Packaged with prominent labels disclosing not just their tar and nicotine content, but all toxic ingredients.

Ease your tax burden with
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   Easy to run. Easy to set up. Getting up and running with RT Hammel’s Simplified Tax is as easy as 1-2-3. First, fill out an application. Then, choose the mutual funds you want to invest in.

Finally, mail in your application with your check for the initial investment amount. It’s that easy. Call today for a brochure on “How to make the most of your retirement dollar.”

Predicting the Big Ones

A prominent forecaster predicts that 11 storms, including seven hurricanes, will form over the Atlantic Ocean this year. — [1] –. Professor Jullian Ross of the National Meteorological Center has been predicting the number of hurricanes during the storm season for a dozen years. His latest report is an update on an earlier forecast where he predicted a below-average season with eight storms, five of which are hurricanes. — [2] –. The average season, which lasts from June until November, usually sees 10 storms, six of which are hurricanes.

Although not always on target, the professor’s predictions are more accurate than others. Last year, he predicted 18 storms with 10 hurricanes, including two major ones. — [3] –. There are in fact 18 storms, but 14 of these were hurricanes and four of them were major. — [4] –. Forty-five people lost their lives, and the damage in the southern Atlantic states was estimated in the billions of dollars.

A World of Music

   The Internet has created a global market of people consuming music in a whole new way. — [1] –. We are now beginning to see the Internet used to also create music in a whole new way. You can plug your guitar into your computer and play, in real time, with someone from another city or country. There are about half a dozen sites where musicians can meet, compose, and play together.

   Studio sessions are also possible on the Internet. — [2] –. Each person lays down an individual track to be part of a finished product. For example, a male guitarist and singer recently went on a site with his composition. The music was heard by a female vocalist who laid down a harmonizing track to be played with his. This was followed by a violinist who liked what he heard and who wanted to be part of it. A pianist also offered a track that the group decided to use. — [3] –. This band of four plans to continue to work together. Their sound has earned global attention, also through the Internet. Their music has even been played on traditional media such as radio. Members of this group were developed out of several hundred site visitors who offered tracks to the original guitarist and singer.

Musicians, who collaborate on these sites, literally have a world of opportunities to meet other musicians. — [4] –. Gone are the days when musicians find each other only by knowing some of the same people. Now musicians can easily meet thousands, if not millions, of other musicians.

   This could even become the next generation of record labels.

Paxton Advertising Research Group
305 Jefferson Avenue
New York, NY I0023

Dear Ms. Paxton,

I spoke to your assistant on the telephone last Thursday and she suggested that I write directly to you to express my interest in an internship at your company.

I will graduate soon. I am seeking an internship in market research. I believe that my business degree and my interpersonal skills qualify me for a position in this area.

As my enclosed resume indicates, I had served as a part time assistant at Mauer Advertising for one year. My other experiences include conducting opinion polls for my university newspaper and attending an advertising class at the university. I am extremely interested in working at Advertising Research Group and would welcome to speak with you further about the internships you have available.

Sincerely yours,

Rita Warren

   Rita warren
3 Carver Street
Brooklyn, NY 11201
April 6 

Dear Ms. Warren,

Thank you for your letter and resume. We are always interested in providing opportunities to recent graduates with experience and qualifications.

Unfortunately, at the present time, we have no open internships that match your specific interest. On a more positive note, however, we are looking for a trainee to help conduct market research opinion polls. It is a one-year internship that could lead to the offer of permanent employment. If this type of work interests you, I suggest you contact Juan Santos, the head of our human resources department, to discuss the responsibilities of the internship.

Yours truly,

Karen Paxton
Paxton Advertising Research Group

Customer Claim Form
Allthesale.com

Date: August 15
Item Detail: History of Atlantis

Claim Detail;

I purchased above item on July 6 and was informed that the estimated delivery date was between July 9 and July 28. When I hadn’t received the order by August 5, I called the customer service number listed on the website. I left a message on the automated recording system but I did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. I am asking for a full refund of the order as the charge has already been on my credit card statement.

Dana Walsh

To: walshdana@monam.com

From: CustomerService@allthesale.com

Date: August 16

Your claim has been received and assigned to the reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.

We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7th via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made.

Credit card reimbursement takes 5 business days to send the money to your account, while refunds for check orders are sent within 24 hours by special delivery.

Deodore Skehan

Customer Service Department

Allthesale.com

January 7

Walter Arnold
Taylor Bay Apartments
667 Waterfront Ave.
San Francisco, CA 10009

To Walter Arnold:

I have been a tenant in your building on Waterfront Avenue for the past 4 years. I have always paid my rent on time, and have never had any issues arise with respect to the level of service offered. However, last month, my bathroom sink began leaking, and I immediately called the building manager, who told me she would contact a maintenance person.

Yet, no one has been to fix or check up on the damage. Since then I have called a plumber to look at the damage and he has given me an estimate on the repairs. I have enclosed an estimate from the plumber.

Moreover, it took 2 days for a plumber to arrive, by which time a significant amount of water had leaked onto the dining room carpet. While I did my best to dry up the water, it has left a permanent stain. I informed the building manager of the stain, and she sent a cleaner to steam clean the carpet. The stain was removed, but I arrived home today to find a bill for $75.00 for the cleaning services.

I have paid the bill, but would like to ask that I be refunded the full amount (or have it deducted from next month’s rent of $650.00).

Thank you,

Olivia Kimberly
Apartment 809

Pipes & Plumbing

175 Canson Street, San Francisco, CA 10123

Date : December 20

Replacement & Repair Estimate

Customer Name : Olivia Kimberly

Estimated Cost of Labor : $ 60.00

Estimated Cost of Materials : $ 199.00

Additional Cost: $ 59.00

Total Estimated Cost : $ 318.00

To: Olivia Kim <olivia_kim@synergies.com>

From: Walter Arnold <w_arnold@taylorbayapt.com>

Date: January 11

Subject: Maintenance issues

Dear Ms. Kimberly,

I am sorry to hear about the difficulties you have encountered this month with your apartment. You have been a dependable tenant for years, and it is of the utmost importance to me to ensure that you remain happy.

I will have a reimbursement check sent to you immediately to cover the cost of repairs as well as the amount you paid for the cleaning services.

Please accept my apology for any inconvenience this has caused you.

Walter Arnold

http://www.collingwoodplant.com

The Collingwood Plant

The Collingwood Plant has a wide selection of flowers, plants, and trees. If you want to add greenery to your home or office landscaping, visit the Collingwood Plant. Wander through about 20,000 square meters of display gardens.

Looking for something rare or exotic? At the main gate, ask for a gardener to help you place a special order.

Members of our staff speak several languages and are glad to answer questions about any plant’s light, water and soil requirements.

Garden 1 : Shrubs and fruit trees
Garden 2 : Flowering plants
Garden 3 : Aquatic plants
Garden 4 : Cactus plants

The Collingwood Plant Order Form

Customers Name: Sandra Carter

Delivery Date : April 10

Address : 975 Main St., Danville 24541

Phone : 434-792-5795

Notice

* Customers must take delivery within a week of the original order.

* Damages or unhealthy plants must be reported within one day of their delivery to your location.

* After checking all your plants or flowers, please send a text message at 757-425-3342 immediately.

From: George Stone <director@literarystudy.org>

To: Arlene Mason <mason_arlene@mail.com>

Date: December 5

Subject: Speaking Engagement

Hello Ms. Mason,

I work for the European Literary Study Organization, and we are currently organizing a conference to be held from January 19th-22nd, 2009 in Dublin, Ireland.

The conference will be based around a theme of ‘Women & Literature’. Having recently read your work entitled ‘Challenges of the Modern Woman’, you immediately came to mind as someone who might want to speak at the event.

We will also have a number of roundtable discussions that you are invited to attend. We would be honored to have you attend. If this offer is of interest to you, please contact me for more information. I can be reached by telephone between 8:00 A.M. and 5:00 P.M. EST at 001-555-6508, or by e-mail at this address.

In compensation to our speakers, we are able to offer an allowance for airfare as well as food and accommodation during the event. Thank you in advance for considering this opportunity.

Sincerely,

Mr. George Stone

The following topics will be covered:

1. How Literature Has Shaped History – January 19th (12:00 – 1:00 P.M.)

2. Advancements in Modern Writing – January 20th (12:00 – 1:00 P.M.)

3. How Has Technology Affected How We Read? – January 21st (12:00 – 1:00 P.M.)

4. A Woman’s Perspective on Writing – January 22nd (12:00 – 1:00 P.M.)

To: George Stone <director@literarystudy.org>

From: Arlene Mason <mason_arlene@mail.com>

Date: December 14

Subject: RE: Speaking Engagement

Dear Mr. Stone,

Sorry I haven’t been able to respond to you sooner. I have been on a book tour through France and Spain, and have hardly had a minute to myself. I have just returned home in London and finally have the opportunity to respond to my backlog of e-mails.

I’d like to begin by thanking you for your generous offer. I would be honored to speak at the event, and I hope it is not too late to include me in the schedule. Unfortunately, I will be unable to arrive until the second day of the conference as I have a prior engagement on the 19th.

Could you send the following information to help me prepare a presentation?

  (1) The length of time given to speak
  (2) The number of people expected to attend
  (3) The date and time of my presentation
  (4) The topics to be covered by other speakers

I look forward to being a part of the European Literary Study Organization conference.

Please contact me at your earliest convenience.

Arlene Mason