Part 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. The field of wireless network systems has witnessed tremendous ——- in recent years.

          (A) grows

          (B) growth

          (C) grown

          (D) grower

102. He testified that the other employees in ——- department habitually climbed the fence in order to get to work on time.

          (A) himself

          (B) him

          (C) he

          (D) his

103. The IE Communication Center is responsible for ——- the Marketing Club activities to members and the general public.

          (A) promotes

          (B) promote

          (C) promoting

          (D) promoted

104. Most severe data losses occur when computers are stressed due to ——- conditions, such as hot weather.

          (A) unfavorable

          (B) unwilling

          (C) opposing

          (D) reluctant

105. The Photo Classify EX9 has a ——- structured system of classifying digitally retouched photos and original photos.

          (A) highly

          (B) hopefully

          (C) probably

          (D) rarely

106. Directors shall be obliged to provide the requested ——- in writing within seven days of the General Meeting.

          (A) inform

          (B) information

          (C) informing

          (D) informed

107. Lance Williams, a reporter for the San Francisco Chronicle, ——- sports stories on the use of steroids by professional athletes in 2009.

          (A) writes

          (B) write

          (C) wrote

          (D) written

108. Chapman Associates uses the ——- technology to help us sell companies as quickly and efficiently as possible.

          (A) latest

          (B) immediate

          (C) shortest

          (D) constant

109. I can assure you that we are ——- processing the final drafts and will begin construction in late March.

          (A) ordinarily

          (B) commonly

          (C) lately

          (D) currently

110. The ——- proposed by the Board of Directors are highlighted in blue and will appear on the Fall 2016 Ballot.

          (A) changing

          (B) change

          (C) changes

          (D) changed

111. At the presentation, you will learn about battery maintenance to ——- battery life and methods to restore weak batteries with an analyzer.

          (A) persist

          (B) endure

          (C) enlarge

          (D) prolong

112. Students offered to study in Malaysia ——- to possess a passport with validity dates that cover the period of study.

          (A) require

          (B) requires

          (C) are required

          (D) has required

113. All bottled products can be returned ——- safety seals are fully intact and undamaged.

          (A) within

          (B) not only

          (C) by

          (D) only if

114. As a coach and administrator, I am aware that everyone involved in the trip will be extremely busy ——- to departure.

          (A) voluntary

          (B) conducive

          (C) prior

          (D) forward

115. Mr. Brian will send the current model for your use ——- the new model is launched in January.

          (A) rather

          (B) by

          (C) until

          (D) during

116. It is forecasted that export growth will not be as high as production or import growth ——- the large and growing domestic demand.

          (A) in that

          (B) as for

          (C) due to

          (D) even so

117. —— you have registered and paid for a TBC online course, you should immediately follow these steps.

          (A) Once

          (B) Soon

          (C) As well

          (D) Next

118. Please ——- all your calls to your mobile phone so I can keep in touch with you when I have more inquiries.

          (A) forward

          (B) forwards

          (C) forwarding

          (D) to forward

119. Dell’s representative said today that the company intends to ——- preliminary results for its fiscal third quarter by the end of this month.

          (A) announce

          (B) involve

          (C) maintain

          (D) agree

120. The report has ——- that the financial statement be signed by the Managing Director.

          (A) suggest

          (B) suggestion

          (C) suggested

          (D) suggesting

121. All new employees ——- occupy a position for which safety shoes are required must purchase these shoes immediately through departmental purchasing procedures.

          (A) what

          (B) when

          (C) who


122. The show by Branduardi, scheduled to take place in Rieti in March, has been ——- until October.

          (A) abbreviated

          (B) terminated

          (C) postponed

          (D) developed

123. The airline has changed its ——- since the last inspection and has consequently resolved many of the problems experienced by staff and passengers.

          (A) adoption

          (B) policy

          (C) renewal

          (D) accomplishment

124. Heavy rain, which is ——- to hit western and southern Bohemia on Sunday night, has raised the possibility of more flooding.

          (A) expected

          (B) decided

          (C) planned

          (D) required

125. Using language skills to communicate ——- with each other is a crucial part of working in an international, team-based environment.

          (A) effect

          (B) effective

          (C) effectively

          (D) effectiveness

126. All these animated elements should never be displayed on the same web page because they would be too ——-.

          (A) distract

          (B) distraction

          (C) distractedly

          (D) distracting

127. Our commitment to providing ——- products and superior service has earned us a reputation for excellence.

          (A) skilled

          (B) earnest

          (C) factual

          (D) reliable

128. For the first time, the federal government has indicated that fruits and vegetables should take ——- over all other food groups.

          (A) resolve

          (B) priority

          (C) credit

          (D) standard

129. For more than 15 years, Providence Hospital has offered ——- services with the most up-to-date medical technology available.

          (A) impending

          (B) comprehensive

          (C) unaccustomed

          (D) elapsed

130. All WorkCentre products are designed to ——- energy, use paper efficiently, and minimize waste.

          (A) compare

          (B) accomplish

          (C) avoid

          (D) conserve

Part 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following article.

Beau Collines Hosts Tour de France

The tiny town of Beau Collines hosts the Tour de France for the first time ever! For the French, this cycle race is more than a sporting event. It is a national celebration! As the world’s best cyclists ride through the French countryside, they bring the international —131.—- to the villages they pass through. —132.—-.

Beau Collines, in the district of Loire, has been preparing for months. Town officials have encouraged citizens —133.—- fix up the town. Officials have even used public funds for improvements. Town employees have painted the only hotel and roads have —134.—-. Shopkeepers have decorated their windows with displays of bicycles. Banners hang everywhere around Beau Collines, whose residents proclaim that their town will be the most beautiful one on the cycle route.

131.  (A) mark

          (B) notice

          (C) ability

          (D) attention

132.  (A) Tickets are available at all locations in France.

          (B) It is a great honor for a town to be on the cycling route.

          (C) This cycle race is open to athletes of 19 years or older.

          (D) Winners will be announced after the national celebration.

133.  (A) to

          (B) about

          (C) by

          (D) at

134.  (A) repaved

          (B) been repaved

          (C) repave

          (D) been repaving

Questions 135-138 refer to the following letter.

Michael Pinter, Director
Cumberland Zoo Summer Camp
574 Cumberland Drive
Macon, Kansas 80031

March 3

Amanda Whitney
Methodist Children’s Home
15 Wilmont Circle Macon, Kansas 22009

Dear Ms. Whitney:

I regret to inform you that we will not be able to offer the full scholarships you —135.—- for Cumberland Zoo Summer Camp. We would like to make this opportunity available to as many children as possible. Our camp space is limited and your request for 20 free spaces exceeds what we can handle. We also have limited funding. —136.—-. If you think partial scholarships would make this possible for you, please call me so that we can discuss how much tuition reduction you need.

If you cannot handle anything but full scholarships, my —137.—- is to consider Children’s Christian Camp or Camp Wellspring. Although we cannot now offer many full scholarships, please contact us again in the future. We are —138.—- our camp program and might be able to reconsider a request of this size next year.


Michael Pinter
Director, Cumberland Zoo Summer Camp

135.  (A) requests

          (B) requested

          (C) requesting

          (D) request

136.  (A) Since we can offer various full scholarships, please call us anytime.

          (B) We always try to do our best to offer unlimited camp space and funding.

          (C) Barring your help, We couldn’t have offered these full scholarships.

          (D) Even though we wish we could help, we cannot offer many full scholarships.

137.  (A) advice

          (B) exercise

          (C) revision

          (D) reward

138.  (A) expand

          (B) expansion


          (D) expanding

Questions 139-142 refer to the following article.

Drinking and Driving

People driving vehicles under the influence of alcohol results in a car-crash death every 31 minutes. Related injuries occur every two minutes. The best way to —139.—- driving under the influence of alcohol is immediate loss of the driver’s license of anyone who is stopped while drunk driving.

140.—-. High schools and colleges that have required students to attend drunk-driving prevention programs, have seen a decrease in alcohol related deaths. These programs show photographs of actual car crashes caused by drinking and driving. They also invite family members —141.—- speak about their teenagers who died because of drunk driving.

Many colleges (and some communities) also have free taxi services for intoxicated people. Everyone knows —142.—- driving should not be mixed with drinking. Car crash deaths and injuries are reduced when people are encouraged to take responsibility for their own, and each other’s lives.

139.  (A) imply

          (B) detect

          (C) pretend

          (D) discourage

140.  (A) The age group most at risk is 18 to 24.

          (B) Teenagers should be banned from driving.

          (C) Most college students have their own cars.

          (D) Parents don’t let their children drink alcohol.

141.  (A) with

          (B) for

          (C) under

          (D) to

142.  (A) after

          (B) that

          (C) what

          (D) while

Questions 143-146 refer to the following the advertisement.

Join Our Wonderful Spa!

143.—. Previous spa or salon experience required. Must be friendly and outgoing with the kind of personality that —144.—- clients feel welcomed. The right candidate will also be a fashionable dresser. The style we’re looking for is casual and trendy.

Must be able to coordinate all activities related to the front desk. As well as greeting guests including serving beverages, the receptionist will answer the phone, be responsible for office and computer tasks, and do some light housekeeping —145.—- laundry and dusting.

Hours are from 2:00 P.M. to 7:30 P.M. Tuesday through Friday, and 1:00 P.M. to 5:00 P.M. on Saturdays. Must be able to start immediately. This is a fun place to work with a great —146.—-.

Please send your resume to Don’t hesitate!

143.  (A) We need an accountant now!

          (B) We are looking for a salesperson.

          (C) Front desk receptionist needed.

          (D) We want a friendly and outgoing operator.

144.  (A) make

          (B) makes

          (C) made

          (D) making

145.  (A) in order

          (B) such as

          (C) throughout

          (D) so that

146.  (A) standard

          (B) temperature

          (C) atmosphere

          (D) character

Part 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following memo.


Memo: To All BigMart Employees

From: Technical Support

An outside entity has been foot printing our computer system.

BigMart security procedures have been explored, ARE COMPROMISED, and should be considered non-functional. Within the hour, specialized tech consultants will be completing their penetration testing to determine vulnerabilities and security holes. Until further notice, do not use the Internet under ANY conditions. This will be resolved before noon today. You will be immediately notified upon resolution.

147. What is the problem?

          (A) A thief is loose in the building.

          (B) BigMart is unable to connect to the Internet.

          (C) Computers are outdated.

          (D) Someone has hacked into the computer system.

148. What are employees asked to do?

          (A) Leave work early

          (B) Be extremely careful to use security procedures

          (C) Catch the hackers quickly

          (D) Not use the Internet until further notice

Questions 149-150 refer to the following chain of text message.


Hi, Andrea! I’m so confused.

11:05 A.M.


What’s wrong, Dennis?

11 :06 A.M.


My assistant called me a few minutes ago. The buyers from Texas will be in town on the 16th, but I thought we were going to be closed that day.

11:08 A.M.


You’re right! We’re supposed to get the office renovated and the old plumbing replaced. Perhaps we could change it. I don’t think replacing the plumbing is an urgent matter.

11:09 A.M.


I think you’re right. The Texas clients are the biggest account. I’ll talk to the manager right away.

11 :10 A.M.

149. What will happen on the 16th?

          (A) A new assistant will start working.

          (B) Some clients will visit.

          (C) A trade fair will be held.

          (D) They will go to Texas.

150. At 11 :09 A.M., what does Andrea most likely mean when she writes, “Perhaps we could change it”?

          (A) The office closure date should be rescheduled.

          (B) The meeting location will be changed.

          (C) She has another appointment on the 16th.

          (D) She suggests changing the flight time.

Questions 151-152 refer to the following advertisement.

The US military market is the world’s fifth largest network. This lucrative outlet offers reliable products to a population with high income levels. With the right product positioning, brand recognition and customer loyalty will continue well beyond the period of military service.

Access to this powerful sales outlet does not follow conventional marketing paths. Procurement and distribution are highly structured and military expectations of vendor and after-sales support far exceed those of the typical retailer. In order to maximize this market, you need to rely on specialists who have the experience to make it happen for you.

That’s where we come in: Malveo Associates. Since 1985, we have worked exclusively with the military. Our track record is one of the best in the industry. We know what sells in the military and we know how to sell it.

151. What is Malveo Associates?

          (A) An advertising agency promoting the US military

          (B) A manufacturers’ representative for military retail products

          (C) A designer of military procurement policy (D) A military recruiting firm

152. What is NOT stated about military retail?

          (A) Malveo Associates has been in service for over 20 years.

          (B) Marketing paths are conventional.

          (C) Military buyers trust Malveo Associates.

          (D) Expectations of after-sales support are high.

Questions 153-154 refer to the following web page.


Phoenix   Faces   Talent   Agency

Phoenix Faces is looking for new talents in the Adult Commercial Division. Acting experience preferred. Fashion models who cannot act need not apply.

Send photos and a resume to the e-mail address provided above. Videos will not be accepted. This is not a beauty contest. We are seeking a variety of characteristics in appearance. Initial selection will be based on photos and a resume. Candidates will then be asked to come in for a camera audition.

Do not call Phoenix Faces for the status of your file. Unsolicited calls will not be returned. We will confirm the receipt of your resume and will contact you only if you qualify for an audition.


■ Acting ability

■ 18-65 age range

■ All looks and ethnicities welcome

■ Must not have an exclusive contract with another agency

■ Must be able to work flexible hours

■ Travel required

153. What is Phoenix Faces looking for?

          (A) Models who have fashion show experience

          (B) Actors for movies

          (C) Actors for commercials

          (D) Child actors

154. What is NOT a stated requirement?

          (A) Acting experience

          (B) An ability to travel

          (C) 18-65 age range

          (D) Free of binding contracts with another agency

Questions 155-157 refer to the following e-mail.

To: Manu Emanuel <>

From: Christopher Eggers <>

Date: March 03

Re: Language Feature

Dear Manu,

After viewing your webpage, I would like to ask you about the programming codes you used for the company’s German website for your customers. I noticed that the customers could view the webpage in a number of different languages and a feature which would be ideal for our customer base. I would like to employ this function and make it available for our Belgian customers. Would it be possible to send me the codes and tell me how to design this function? Then I can simply alter these language options for our targeted market to include Belgian, Norwegian, and Swedish consumers.

I hope to see you when I attend the managerial workshops in Berlin next week. It is my first visit to Germany so I am looking forward to it. Perhaps we can meet up while I’m there in case I have any additional questions regarding the program.

Thank you for your time.

Christopher Eggers

155. Why was the e-mail written?

          (A) To ask for a check of a written translation

          (B) To request technical informationon

          (C) To sign up for a workshop

          (D) To correct the flaws in a program

156. Who is Manu Emanuel?

          (A) A promoter of a workshop course

          (B) A web master

          (C) Christopher Egger’s manager

          (D) A customer of Westwood

157. Where might Christopher Eggers see Manu Emmanuel?

          (A) In Germany

          (B) In Belgium

          (C) In Norway

          (D) In Sweden

Questions 158-160 refer to the following advertisement.

Antarctica. One of the most breathtakingly beautiful places on the planet! You can be there in all the luxury of Explore Cruises’ fabulous food, elegant state rooms, and on-board activities. We also offer daily lectures on the continent’s wildlife and geology. A cruise ship is the best way to see Antarctica because most of the wildlife is found in dangerous spots. How would you like to see penguins, seals, and whales playing in water beneath gigantic icebergs? Or sight whales and albatross following the ship? The tourist season is only from November through February because the rest of the year is too cold, icy, and dark for travel. In December, you’ll see hatching penguins and baby chicks.

In February, fledging chicks waddle on shore. The 10-day adventure begins at Tierra del Fuego, Argentina, where you’ll board ship. On 4 of the 10 days, you’ll take land excursions. If conditions are right, you’ll be swimming in hot springs on one of these stops. This is the trip of a lifetime!

For more information, go to

158. What is NOT mentioned as an on-board benefit?

          (A) Good cuisine

          (B) Nice rooms

          (C) Friendly staff

          (D) Daily lectures

159. Why is a cruise the best way to see Antarctica?

          (A) It’s too cold to get off the ship.

          (B) It’s the safe way.

          (C) There’s no other way to get there.

          (D) Animals are not afraid of ships.

160. When is the tourist season?

          (A) January

          (B) March


          (D) August

Question 161-163 refer to the following letter.

Mr. Fellows:

I appreciate the information you sent about your participation in the Las Vegas Sports Show. It sounds like your display will be one of the most exciting ones there. I look forward to going through it and, especially, meeting the lineup of basketball stars in attendance. My itinerary, thus far, has the following openings for a time that you and I can get together to discuss your quantity capabilities and pricing.

Monday the 12th: between I I:00 and 3:30 (How about lunch?)

Tuesday the I3th: all morning until noon

Wednesday the 14th: any time after 2:00 P.M.

Thursday the 15th: any time, all day, before 6:00 P.M. when I leave for the airport

If your schedule does not permit a meeting during any of these available times in my schedule, just let me know. I can postpone other appointments to assure a meeting with you. I hope we can also manage some social time. You were a wizard at the blackjack table at last year’s show!


George Macmillan

161. What is the purpose of this letter?

          (A) To schedule a lunch meeting

          (B) To remind Mr. Fellows that he already knows Mr. Macmillan

          (C) To close a sale

          (D) To arrange a time for a meeting that is mutually agreeable

162. What is inferred about Mr. Fellows’ company?

          (A) It is headquartered in Las Vegas.

          (B) The company manufactures factory equipment.

          (C) The company organizes this convention.

          (D) The company sells basketball equipment.

163. What is inferred about Mr. Macmillan?

          (A) He sells large quantities of sports equipment.

          (B) He is available on Wednesday morning.

          (C) He participated in the Sports Show last year.

          (D) He cannot arrange his schedule.

Questions 164-167 refer to the following online chat.

David Tylor

[9:39 A.M.]

Hi, all! Did you get the new employ handbook? This manual provides information on company policies ranging from employee guidelines, benefits, to health and safety issues.

Mia Chen

[9:40 A.M.]

Good morning! Yes, I would just like to say the new employee handbook is amazing.

Alex Lo

[9:42 A.M.]

I couldn’t agree more. I thought it was just going to be a manual that has an introduction to the company, and some boring policies that were already listed in the previous books. Boy, I was wrong.

Mia Chen

[9:42 A.M.]

Right! I never thought an employee handbook can be this fun to read with a load of information about the company and procedures.

Alex Lo

[9:45 A.M.]

What I like most is how you put everything into color pictures and what we must do in emergency situations is much easier to read than ever. I never knew that we had to exit by stairs in a fire hazard.

Mia Chen

[9:46 A.M.]

I feel I have more knowledge about the company, and I am willing to work harder to do better for the company.

David Tylor

[9:47 A.M.]

I’m glad that you guys like it. Other full-time employees in non-administrative positions, as well as part-time staff, should have received their handbooks through the mail. If you have not yet received a copy, you should contact your supervisor immediately.

164. At 9:42 A.M., what does Alex Lo mean when he writes, “Boy, I was wrong”?

          (A) It is somewhat difficult for new hires to understand the employee handbook.

          (B) The employee handbook is a manual that has an introduction to the company, and boring policies.

          (C) The employee handbook has various information which is easy to read and simple.

          (D) The employee handbook has same policies written from the previous one.

165. How were manuals distributed to part-time employees?

          (A) Through a supervisor

          (B) At an orientation session

          (C) Through the mail

          (D) By fax

166. What should employees do if they have not obtained this year’s manual?

          (A) Continue to use the earlier copy

          (B) Contact a supervisor at once

          (C) Contact the human resources department

          (D) Attend an orientation meeting

167. What must an employee do when there is a fire hazard?

          (A) Must use the hydrant

          (B) Must call 911

          (C) Exit by stairs

          (D) Duck and cover

Questions 168-171 refer to the following article.

A company succeeds when work is effectively organized and when people work well together. In an authoritative organization, orders are passed down from the top. Obedience is maintained through the fear of losing employment or the hope of promotion. — [1] –. However, work makes rapid progress. In a participatory organization, people accept responsibility for the work required of them. — [2] –. The manager’s job, in this case, is to support and encourage workers while removing obstacles to maximum performance. — [3] –.

The degree to which a manager should be authoritative or supportive is different for different kinds of organizations. It is also different for different tasks within an organization. — [4] –.

168. What is this article about?

          (A) Effective management

          (B) Hiring practices

          (C) How to fire an employee

          (D) How to promote

169. What is a benefit of an authoritative organization?

          (A) Sales increase

          (B) Fast task completion

          (C) Rapid promotion

          (D) Unity among coworkers

170. What is stated about a participatory organization?

          (A) Workers can wear any clothes.

          (B) Orders come from the top.

          (C) Overtime pay

          (D) Managers support worker participation.

171. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?

          “A good manager is always aware of how much authority and how much support will lead to the desired results.”

          (A) [1]

          (B) [2]

          (C) [3]

          (D) [4]

Questions 172-175 refer to the following letter.

“Teen Who Makes a Difference” Award

Children of America, Inc.
112 Brett Drive
Kalamazoo, Michigan 33002

Dear Award Committee:

I would like to nominate Abby Martin for this year’s “Teen Who Makes a Difference” award. — [1] –. She’s a senior at Fledgefield High in Milledgeville, Arizona. As a sophomore, she raised money to feed hungry children by encouraging classmates to help her. She then started a web site,, with links to sites of similar interest. — [2] –. Children interested in raising money in their schools e-mail Abby with their names and addresses. She sends them kits with everything they need for a fund drive in their school. When site visitors want to make direct online donations to alleviate world hunger, has a list of links to reputable organizations. So far, close to three million dollars has been raised by teenagers and children using the kits and by site visitors. — [3] –. It’s amazing what a difference this 17-year-old has already made! — [4] –.


Sarah Brandt


Fledgefield High teacher

172. What is the purpose of the letter?

          (A) To nominate a student for an award

          (B) To raise money for world hunger

          (C) To encourage links to a website

          (D) To raise money for Kids Care

173. The word “cool” in paragraph 1, line 11, is closest in meaning to

          (A) chilly

          (B) calm

          (C) excellent

          (D) aloof

174. Which is NOT stated about Abby Martin?

          (A) She is 17 years old.

          (B) She cares about world hunger.

          (C) She has excellent computer skills.

          (D) She believes adults can solve problems.

175. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?

          “One reason the site gets so many hits is that Abby makes really cool videos about world hunger.”

          (A) [1]

          (B) [2]

          (C) [3]

          (D) [4]

Questions 176-180 refer to the following notice and bill.

To: Edward Diamond
345 Palace View, Apt. 6A
Winterbottom TX C67 LM7
Account No.: 5789-23-4376

Notice: Estimated Bill

We couldn’t read your energy meters for the last three months because we have been unable to access your residence. As a result, we have no choice but to bill you for an estimated figure using previous months’ usage.

However, estimations can result in incorrect billing. It may be the case that we overestimate your usage and you will be charged more than you actually use. If we underestimate your usage, you could receive a larger bill after we read the actual amount.

We suggest that you take a reading of your own meter and submit it in order to prevent another estimated billing. Details of how to read your meter are enclosed with this letter and are very explanatory. Once you obtain an actual reading, it can be submitted to our automated telephone system by calling at 555-4376-5498 on your scheduled reading date.

Alternatively, if you wish to have your meter read by a BE employee, you can schedule a specific time which is convenient for you by calling 555-4376-3244 before August 8th.

Tony Starks
Customer Relations Manager

BE Corporation

Monthly Statement – July

Account No: 5789-23-4376

Service to: Edward Diamond

345 Palace View, Apt. 6A

Winterbottom, TX C67 LM7

Account Summary

Balance from last bill                                    $45.67

Payment received July 5 – Thank you!        $45.67

Current monthly charges                             $20.05

Amount Due on August 12th                       $20.05

Billing Details

Total Kilowatt-hours(kwh)used in 30 days 215*

* : estimated

Basic service charge                                      $6.05


Energy 215kwh@0.100000                          $21.50

Total Electric Charges                                   $27.55

Next Meter Reading Date; August 19

176. What kind of business is BE Corporation?

          (A) Water services

          (B) Electricity services

          (C) Cable services

          (D) Gas services

177. What is one reason the company issued the notice?

          (A) To request information from Mr. Diamond

          (B) To inform Mr. Diamond of a billing error

          (C) To offer a new service plan

          (D) To notify increased service fees

178. When is Mr. Diamond advised to call the automated system?

          (A) On July 5

          (B) On July 31

          (C) On August 12

          (D) On August 19

179. In the notice, the word “submit” in paragraph 3, in line 1, is closest in meaning to

          (A) surrender

          (B) agree to

          (C) send in

          (D) alter

180. According to the bill, what is included in the current monthly charge?

          (A) The outstanding balances

          (B) The basic service charge

          (C) The late payment fee

          (D) The tax added

Questions 181-185 refer to the following letters.


115 5th St. Anchorage, AK 99508

July 8

Mr. Khalil Leroy
Anchorage, AK 99508


Dear Mr. Leroy:


We are pleased to offer you a fee of $3,500 for your assistance in recruiting high school business students to act as guides during our school-to-work job fair this summer. We have appreciated your assistance in the past, and looking forward to working with you again this year.

The job fair will begin on the evening of July 28 and will continue through August 2nd. Though past fairs have been held in the conference halls here at our site, the size of this year’s fair requires the use of a larger facility. Students will need to report to the Eagle Convention Center on the morning of July 28.

Zack Blanton will be contacting you with more information, and any questions you may have should be directed to him.
Again, thank you very much.



Albert Ross Donalson

Director, EPS

To: Mr Albert Ross Donalson
From: Khalil Leroy


Hey, Mr. Donalson, it was a great pleasure working with you last summer in the student work fair, and I would love to work with you again this summer. And my goodness, $3,500? I really am thankful for this, I’m not even sure I deserve such a big check for my work. The time for this year workshop sounds good to me. I was starting to wonder what I am going to do for the rest of the summer vacation, but it seems to me that you give me another nice, fun job to do. I will see you on July 28th at the Eagle Convention center. Until then, stay safe!


Khalil Leroy

181. Why did Mr. Donalson contacted Leroy?

          (A) To give him an opportunity to work

          (B) To attend a conference

          (C) To recruit reporters

          (D) To work with the government

182. Where will the job fair take place?

          (A) At the Eagle Convention center

          (B) At Employment Placement Services

          (C) At a high school

          (D) At a lecture hall

183. Who would most likely call Leroy soon?

          (A) Zack Blanton

          (B) Albert Ross Donalson

          (C) Eagle Convention center manager

          (D) His assistant

184. Who is Khalil Leroy?

          (A) A job fair coordinator

          (B) Owner of the Eagle Convention Center

          (C) A student that helped Albert Ross

          (D) A business partner

185. When are the students supposed to report to the Eagle Convention Center?

          (A) July 27

          (B) July 28

          (C) August 1

          (D) August 2

Questions 186-190 refer to the following e-mails and text message.

From: Hank Morris <>

To: Vanessa Williams <>

Date : October 8

Re: E.coli outbreak


We need to respond immediately to information from the Food and Drug Administration about an E.coli outbreak in cabbage. A televised press conference is scheduled for this afternoon at 4:00 p.m., after which it will be in all the news media. As CEO, I’ll be in charge of this matter. Also, we must do everything to protect Food World shoppers and make them feel confident shopping for produce in our stores. I would like you to write an urgent text message as well as e-mail. You cannot overstate the importance of doing this! Please send me a copy of your text message before disseminating it to our stores. Thank you.

From: Vanessa Williams <>

To: Hank Morris <>

Date: October 8

Re: E.coli outbreak


I’ve attached, for your review, my e-mail. As a senior manager, I also suggest that Food World executives meet today to discuss how to deal with customers’ fears about purchasing fresh produce. A bacteriologist, specializing in large-scale farming, has agreed to be available for the meeting, at any time this afternoon. At the meeting, I would like to propose developing a brochure directed to customers. It should address what E.coli is, how it affects people, how fields are tested for bacteria, the reliability of these tests, and consumer safe handling of fresh fruits and vegetables. The brochure should be available as soon as possible after press coverage of the outbreak.

This brochure should help our customers understand that their safety is our priority and that they can feel comfortable buying Food World produce.

From : Vanessa Williams
Received: October 8, 2:28 P.M.
To : All store managers

Any fresh leafy vegetable and fruits processed after Sept. 30 should be immediately removed from shelves. No vegetables processed after Sept. 30 should be restocked until further notice. Managers, yourselves, should do the actual product removal. After removal is completed, store managers should e-mail a confirmation to me. Thank you.

186. What does Mr. Morris ask Ms. Williams to do?

          (A) Remove polluted produce

          (B) Find an E.coli specialist to speak to staff

          (C) Comply with sanitary standards

          (D) Participate in a press conference

187. Who is Vanessa Williams?

          (A) A store manager

          (B) A chief executive officer

          (C) A senior manager

          (D) A journalist

188. What product is not to be removed from the store?

          (A) Carrots

          (B) Rice

          (C) Apples

          (D) Peppers

189. What does Ms. Williams NOT want to discuss in the meeting?

          (A) Learning about E.coli

          (B) How to cut corporate costs

          (C) Making customers trust Food World for food safety

          (D) Making a customer-education brochure

190. What is Ms. Williams’ attachment?

          (A) A letter for store managers

          (B) A scheduled time for an executive meeting

          (C) An explanation of E.coli

          (D) A list of all Food World stores

Questions 191-195 refer to the following advertisement, e-mail and comment form.

Het Overzicht Hotel

Amsterdam, JR Netherlands

At Het Overzicht, we assure successful conventions through effective and thorough planning. Preparation for any meeting takes much more than just having the right amount of space or A/V equipment. Our personal planners dig deeper, with pre-event communications regarding objective and scope of meetings as well as corporate personality. We will stop at nothing to make everything JUST RIGHT for you and your staff.

To: Hans Strayhorn, General manager

From: Bill McKenzie, Vice President

Date: March 20th

Subject: New Service

We hope your conference at the Het Overzicht accomplished everything you planned for, and more. Situated by the most beautiful garden in Holland, we also hope you took time to enjoy the magnificent view. The Het Overzicht has become one of the world’s most popular convention sites and we intend to keep it that way. Because this is a relatively new service provided by Het Overzicht, we’d especially like to know if your personal planner was useful to you. Please help us continue this commitment by taking a few moments to let us know about your visit. Just log in at and fill out the form onsite, fax it, or mail it.


Hans Strayhorn
General Manager
Het Overzicht

https:// www.


* Name : Bill McKenzie

*Address : Alpha Dish Networks 1260 Cranberry. Square Lincoln, Massachusetts 11650

* Comments : Our convention was very successful, in no small part, due to the efforts of the Het Overzicht. You will see, in the form I completed online, that I gave your hotel an “excellent” in response to almost every question. However, Alpha Dish Networks has an experienced event planner on staff. The efforts of your planner, in addition to our own, took more time than needed.

191. What is the purpose of the e-mail?

          (A) To obtain feedback

          (B) To schedule another convention

          (C) To promote the Het Overzicht

          (D) To promote Holland’s gardens

192. In the advertisement, the word “dig” in line 3, is closest in meaning to

          (A) sink

          (B) excavate

          (C) research

          (D) bore

193. What did Mr. McKenzie like about the Het Overzicht?

          (A) Everything, except the food

          (B) Nothing

          (C) Everything, especially the personal planner

          (D) Everything, except the personal planner was not useful

194. What does the personal planner NOT analyze before events?

          (A) Goal of the convention

          (B) Range of the workshop

          (C) The Chief Executive Officer’s personality

          (D) Corporate atmosphere

195. Which of the following is true?

          (A) Mr. McKenzie is a hotel manager.

          (B) The two companies are in different countries.

          (C) The hotel facilities were terrible.

          (D) A survey is conducted by phone.

Questions 196-200 refer to the following memo, web page and notice.

To: All TechCom employees

From: Raymond Carter, Director of Human Resources


We understand that your productivity relies, in part, on how comfortable you are about your child’s welfare while you are at work. TechCom is pleased to announce an on-site daycare center, opening in July. Although we will be subsidizing the opera ting costs of the center, there will still be a small fee expected from parents.

TechCom’s childcare will be managed by Sylvia Johnston, who is a certified teacher and has a Ph.D. in Early Childhood Development. Ms. Johnston has taught third grade for 6 years, after which she successfully managed Play House Daycare for 7 years. There is a large grassy area between TechCom’s building and the south parking lot which will be fenced in and installed with playground equipment. Indoors, children will have an array of toys and games building blocks, books, board games, art supplies, work benches and much more. In addition, we will be offering special activities. Refer to the attached schedule for times and costs. As well as full-day ca re, we will offer after-school care with certified teachers available to help with homework.

TechCom is very pleased to offer this special benefit to our employees and their families.


Open: 8:00 A. M. – 9:00 P. M. Monday through Friday

Cost per child

Full-day program 8:00 A.M. – 5:00 P.M. $80/week.

After-school program 3:00 P.M. – 6:00 P.M. $30/week.

Extended hours for full-day or after-school programs
6:00 P.M. – 9:00 P.M. $6/hour.
8:00 A.M. – 9:00 P.M. drop-ins $6/hour.

Additional Activities

Tumbling and Gymnastics
6 weeks (1 hour/2 times a week, on-site, $120)

Early Music or Intermediate Music
4 weeks (1 hour/2 times a week, on-site, $80)

Swimming Lessons
Children are walked 1 block to the YMCA poo

4 weeks (1 hour/2 times a week $100)

Basketball Training
Children are walked 1 block to the YMCA gym

4 weeks (1 hour/2 times a week $100)




Posted July 28

Due to the lack of children, Music class has been canceled. Tuition is discounted for families enrolling multiple children. If you have suggestions, comments, or seek more information, email at Activity brochures are available on request. A luncheon for interested parents will be catered, June 5, at the daycare site. This will be your opportunity to meet the daycare director.

196. What would be the monthly cost of one child in daycare from 8 A.M. to 5 P.M.?

          (A) $80

          (B) $100

          (C) $450

          (D) $320

197. Why is TechCom offering on-site daycare?

          (A) To improve staff convenience

          (B) To make money

          (C) Good daycare is hard to find.

          (D) Techcom wants to test its products on children.

198. What does the daycare director NOT bring to her job?

          (A) A Ph.D. degree

          (B) Experience as a teacher

          (C) Experience teaching at Techcom Daycare

          (D) Experience as a daycare manager

199. What activity will take place on-site?

          (A) Music

          (B) Swimming lessons

          (C) Basketball training

          (D) Gymnastics

200. How do parents get more information?

          (A) Email Sylvia Johnston

          (B) Email TechCom’s Chief Executive Officer

          (C) Email the Human Resources Director

          (D) Talk to other parents

Answer Key

Answer Key

101. (B)   102. (D)   103. (C)   104. (A)   105. (A)

106. (B)   107. (C)   108. (A)   109. (D)   110. (C)

111. (D)   112. (C)   113. (D)   114. (C)   115. (C)

116. (C)   117. (A)   118. (A)   119. (A)   120. (C)

121. (C)   122. (C)   123. (B)   124. (A)   125. (C)

126. (D)   127. (D)   128. (B)   129. (B)   130. (D)

131. (D)   132. (B)   133. (A)   134. (B)   135. (B)

136. (D)   137. (A)   138. (D)   139. (D)   140. (A)

141. (D)   142. (B)   143. (C)   144. (B)   145. (B)

146. (C)   147. (D)   148. (D)   149. (B)   150. (A)

151. (B)   152. (B)   153. (C)   154. (A)   155. (B)

156. (B)   157. (A)   158. (C)   159. (B)   160. (A)

161. (D)   162. (D)   163. (C)   164. (C)   165. (C)

166. (B)   167. (C)   168. (A)   169. (B)   170. (D)

171. (D)   172. (A)   173. (C)   174. (D)   175. (C)

176. (B)   177. (A)   178. (D)   179. (C)   180. (B)

181. (A)   182. (A)   183. (A)   184. (D)   185. (B)

186. (A)   187. (C)   188. (B)   189. (B)   190. (A)

191. (A)   192. (C)   193. (D)   194. (C)   195. (B)

196. (D)   197. (A)   198. (C)   199. (D)   200. (C)