Part 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. Jensen Financial Ltd. plans to open new branch offices ——- the southern part of the country.

          (A) in

          (B) up

          (C) against

          (D) during

102. Mountain hikers are encouraged to ——- long pants throughout the year to protect their legs from thorns.

          (A) wearing

          (B) wear

          (C) wore

          (D) worn

103. The new Sonos digital camera is smaller but more powerful ——- its previous model.

          (A) at

          (B) than

          (C) of

          (D) with

104. Rexon Auto Company’s annual meeting ——- shareholders will be held on Thursday, April 11.

          (A) into

          (B) for

          (C) from

          (D) to

105. Both the manager ——- the individual member of the staff are responsible for accomplishing the project successfully.

          (A) either

          (B) or

          (C) and

          (D) nor

106. The automobile company Nexon Ltd. Has decided to ——- the prices across all its seven brands due to the material cost hike.

          (A) increase

          (B) remain

          (C) comment

          (D) construct

107. Our guests are encouraged to indicate their meal ——- when they respond to our invitation.

          (A) prefers

          (B) preferences

          (C) preferring

          (D) preferential

108. For a——- time only, customers will receive two hundred dollars’ worth of home theater equipment when they purchase an LCD TV.

          (A) limit

          (B) limits

          (C) limited

          (D) limitation

109. Please check the condition of the packages very ——- when they arrive at the loading dock.

          (A) carefully

          (B) harmlessly

          (C) extremely

          (D) hardly

110. The apprenticeship program is popular with students pursuing technical ——-.

          (A) qualify

          (B) qualified

          (C) qualifications

          (D) qualifier

111. ——- complex regulations, the opening of Quinn’s Computers’ local factory will be postponed until next year.

          (A) According to

          (B) Because of

          (C) However

          (D) Therefore

112. Weather forecasters ——- that heavy snow would come all over the country throughout the night.

          (A) predicted

          (B) predicts

          (C) predictable

          (D) predictably

113. ——- you have finished your travel expense report, please send it to the accounting office.

          (A) In addition to

          (B) In regard to

          (C) As well as

          (D) As soon as

114. Last-minute problems in the design of the new motorcycle could not have been solved without the ——- of the intern designer, Peter Benson.

          (A) contribution

          (B) contribute

          (C) contributed

          (D) contributes

115. The toy dealers think that the procedures for assembling the miniature ship are overly ——- for most customers.

          (A) complicate

          (B) complicates

          (C) complicated

          (D) complicating

116. Investors have to use financial information on major companies, which is ——- accessible and clearly presented online.

          (A) readily

          (B) readiness

          (C) ready

          (D) reading

117. As ——- in our rental agreement, rental cars should be returned to the original rental location with a full tank of gas.

          (A) note

          (B) notation

          (C) noted

          (D) notes

118. Supercard holders can use the points of the credit card ——- they shop online.

          (A) whoever

          (B) wherever

          (C) whatever

          (D) whichever

119. If you have any ideas for a new project you would like to ——-, please submit it at the monthly meeting.

          (A) propose

          (B) acquaint

          (C) practice


120. The office complex on Ocean Street has been ——- for a year due to high rental prices.

          (A) vacantly

          (B) vacant


          (D) vacating

121. In his most recent work, Tomoyaki Yamamoto has——- to blend traditional and modern music resulting in relaxing melodies.

          (A) attempted

          (B) completed

          (C) persuaded

          (D) recognized

122. Instead of buying a commercial bookkeeping system, the accountants of Haldenman Finance decided to design one of ——-.

          (A) their

          (B) they

          (C) their own

          (D) themselves

123. The manufacturing process of MJD Foods International is ——- monitored by our quality assurance team.

          (A) approximately

          (B) doubtfully

          (C) closely

          (D) nearly

124. Our North American and Asian markets have grown ——- stronger since the company’s launch five years ago.

          (A) consideration

          (B) considerate

          (C) considerable

          (D) considerably

125. Vacation request forms must be submitted at least 10 days prior and ——- by the department manager.

          (A) treated

          (B) entitled

          (C) journeyed

          (D) signed

126. Customers should be careful because computer software products are not refundable, ——- opened or not.

          (A) neither

          (B) whether

          (C) unless

          (D) besides

127. Job candidates are advised to avoid asking questions ——- to working hours and benefits at a job interview.

          (A) granted

          (B) receiving

          (C) pertaining

          (D) similar

128. Our technicians spent the busy summer responding to customers ——- air-conditioning systems failed because of overuse.

          (A) its

          (B) that

          (C) which

          (D) whose

129. By intensifying the quality control, James Alvart, the company president, expressed his full ——- to serving the best interests of customers.

          (A) assessment

          (B) reference

          (C) selection

          (D) commitment

130. The department managers would need ——- flexibility in hiring temporary workers to deal with increased work load.

          (A) fixed

          (B) multiple

          (C) hopeful

          (D) additional

Part 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following notice.

To: All employees
From: Doris Campbell
Date: February 17
Subject: Impressionism Art Series

Noted art critic Betty Edwards will give a three-part lecture series, Amazing Arts of the Impressionism, during the week of March 15. There will be no costs for this series. The —131.—– event of this series is a guided tour of Impressionism masterpieces in the Brighton Art Gallery on March 19 at 2:00 P.M.

All employees are —132.—– to attend.

133.— the admission to this series is free, employees must sign up in advance. —134.—-. Please sign up today for this remarkable series, and the deadline for registration is on Monday, March 8.

For more information, call Emily Quinn at extension 0233.


Doris Campbell
President, University of the Arts-Brighton

131.  (A) culminate

          (B) culminating

          (C) culminated

          (D) culmination

132.  (A) capable

          (B) valuable

          (C) eligible

          (D) flexible

133.  (A) If

          (B) Until

          (C) Unless

          (D) Although

134.  (A) Simply complete the form right now.

          (B) There is limited seating at this event.

          (C) I would like to welcome you to join us.

          (D) Please send an e-mail at your earliest convenience.

Questions 135-138 refer to the following letter.

John Bailey Finance
520 Lake Tarma Street
Leeds, West Yorkshire LS5 9DP

Ms. Ann Nelson
2222 W. West Street
East Hampton, Delaware

Dear Ms. Nelson,

At John Bailey Finance, we are serious about —135.—– your account information. Our records indicate you recently recovered a forgotten user password online at

We —136.—– our customers whenever such activities are initiated. If you have not used our online password retrieval process recently, please call 1-322-555-0917 immediately.

To —137.—– enjoying the convenience of online access to your secure credit card account information, be sure to keep a record of your user name and password in a safe place. Please let us know if you have any questions or concerns. —138.——


Emily Green
Manager, Customer Service

135.  (A) protect

          (B) protection

          (C) protecting

          (D) protective

136.  (A) contact

          (B) prevent

          (C) reward

          (D) submit

137.  (A) continue

          (B) propose

          (C) offer

          (D) start

138.  (A) For the full experience, please visit our store.

          (B) We wish you a pleasant stay at John Bailey Finance.

          (C) We look forward to doing regular business with us.

          (D) Thank you for using our financial services online.

Questions 139-142 refer to the following notice.

Englewood Job Fair

The 5th Annual Englewood Job Fair—-139.—— at the Englewood Community Center on Wednesday, October 6 and Thursday, October 7. More than 200 employers from around the greater Englewood area will be —-140.—– interviews on the site. There is no charge for the event.

■ Job seekers : Remember to dress —-141.—- and bring plenty of copies of your resumes!

■ Recruiters : The Englewood Job Fair has a reputation for connecting local businesses with reliable, experienced, and diverse candidates. —-142.—-. Don’t miss out on this chance to recruit some of the best and brightest local talent!

139.  (A) will hold

          (B) will be held

          (C) was held

          (D) has held

140.  (A) conducting

          (B) behaving

          (C) accompanying

          (D) processing

141.  (A) appropriate

          (B) appropriates

          (C) appropriation

          (D) appropriately

142.  (A) Many applicants possess, at minimum, a junior college degree.

          (B) Students have a strong desire to change career paths.

          (C) Applicants have passed at least one college-level science course,

          (D) Candidates are willing to engage in this rigorous program.

Questions 143-146 refer to the following notice.

Dear customers,

The Zenatau 3-way soft bulb you have just purchased is designed to last for several years.

However, when it burns out, it must be disposed of —143.—-. Please do not break it or throw it in the trash. The —-144.—- light bulbs can cause some environmental concerns.

To address these issues, Zenatau offers a safe disposal method which we hope you will adopt.

Simply take it to any store that participates in our recycling program and —145.—- it in the green bin labeled with Zenatau logo. The bins are placed beside light bulb displays. —-146.—-. This service is provided free of charge.

143.  (A) properly

          (B) respectfully

          (C) positively

          (D) confidently

144.  (A) subjected

          (B) prohibited

          (C) discarded


145.  (A) place

          (B) placed

          (C) placing

          (D) to place

146.  (A) The collected bulbs can be resold and reused by other customers.

          (B) The contents of the bins are sent to a recycling facility once a month.

          (C) In some cases, you may have to pay the disposal expenses.

          (D) Please make sure the lightbulbs are still good to be used.

Part 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following advertisement.

Now Open

Pedro’s Cantina

755 Lincoln Avenue
Columbia, South Carolina
Phone: (571) 288-3219

Come enjoy authentic Mexican cuisine and the best Margaritas in town!

On Friday and Saturday nights, we have live mariachi music from 8 P.M. until closing.

Business Hours

Tuesday – Thursday: 11 :00 A.M. – 10:00 P.M.

Friday and Saturday: 11 :00 A.M. – 12:00 A.M.

Sunday: 12:00 P.M. – 9:00 P.M.

147. What is the announcement about?

          (A) A trip to Mexico

          (B) Dishes that are being sold at a discount

          (C) A restaurant opening for business

          (D) Changes to a schedule

148. What is suggested about Pedro’s Cantina?

          (A) It is closed on Mondays.

          (B) It has locations throughout South Carolina.

          (C) It features live music daily.

          (D) It has a large kitchen staff.

Questions 149-150 refer to the following text message chain.

John Tylor

Did you see Mike Sunders on the talk show last night?

1:30 P.M.

Mary Ammon

No, I had some overtime work to do.

1:33 P.M.

John Tylor

He is such a funny guy.

1:34 P.M.

Mary Ammon

Right! He sure is a great comedian. I wish I had watched it.

1:36 P.M.

John Tylor

Oh, in that case, you can see it tomorrow! I heard they’re rebroadcasting it at 9 P.M. on the same channel.

1:37 P.M.

Mary Ammon

Really? That’s great! I should write it down somewhere, in case I forget.

1:38 P.M.

149. Who is Mike Sunders?

          (A) An entertainer

          (B) A singer

          (C) A manager

          (D) A producer

150. At 1:38 P.M., what does Ms. Ammon mean when she writes, “That’s great!”?

          (A) She will call the broadcasting studio.

          (B) She will watch the show tomorrow night.

          (C) She will work overtime at 9 P.M.

          (D) She will give some information to him.

Questions 151-153 refer to the following letter.

Hemingshire Antiques

142 St. Andrews Road,

Fife, Scotland, KY16 APN

Dear Collectors,

Due to an overwhelming supply of new items for sale, Hemingshire Antiques will be expanding its facilities. — [1] –. The expansion will include extensive renovations to our showroom and storage space. — [2] –.

These renovations will take about 6 weeks this fall. — [3] –. As a result, the showroom will be closed from September 16th to November 1st. In the meantime, our online store will remain active to service our customers. — [4] –. We encourage you to view our new inventory online at

Stay tuned for an announcement regarding our grand re-opening sale in November.

Alan Babcock,

Owner, Hemingshire Antiques

151. What is the purpose of this letter?

          (A) To offer discounted items

          (B) To recruit new employees

          (C) To announce renovations

          (D) To introduce new online features

152. What is stated about the store?

          (A) It is temporarily moving to a new location.

          (B) It has products available online.

          (C) It sells items from around the world.

          (D) It will extend its hours during the fall.

153. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?

          “This will allow us to display more items in the showroom and keep more items in stock.”

          (A) [1]

          (B) [2]

          (C) [3]

          (D) [4]

Questions 154-156 refer to the following advertisement.

Tailor Made Fitness

Get fit with a custom package from Tailor Made Fitness!

Design your own Fitness program!


This package is intended for people who wish to create a customized fitness program around their personal schedule, fitness goals, and preferences. Not only do you get to choose the options and specialized services that meet your needs, but you even get to select an affordable payment schedule that suits your budget. Also, those who are too busy traveling for work to join a gym can take advantage of our nationwide network of 76 fitness centers.

We believe that being your best involves much more than just looking good; it’s about feeling good; it’s about tailoring an exercise program to your needs to help you reach your personal goals. If you sign up before September 1st, you’ll receive a 15% discount off your first year membership. So register today by calling 323-5674.

154. What is the purpose of the advertisement?

          (A) To promote a fitness center

          (B) To recruit personal fitness instructors

          (C) To announce a sports competition

          (D) To publicize a self-improvement magazine

155. What information is NOT provided in the advertisement?

          (A) How to register

          (B) How the program is designed

          (C) What the monthly payment is

          (D) When the offer expires

156. What will happen after September 1st?

          (A) A more flexible exercise program will start.

          (B) New applicants will no longer receive a special discount.

          (C) A flexible payment plan will become available.

          (D) The price of the membership will be reduced.

Questions 157-158 refer to the following e-mail.

From : Customer Service <>

To: Bob Maher <>

Subject : Service Complaint

Date: June 10, 2:15 P.M.


Dear Mr. Maher,

Earlier today you called to report that you have experienced problems with the picture quality of your cable television service over the past few days. After looking into this matter, we discovered that a junction box near your location was in need of repairs, and we sent out a crew to fix it. We have repaired the problem and expect that you have already noticed a marked improvement in the quality of your picture.

We sincerely apologize for difficulties you were experiencing with our service. We value you as a customer and will be mailing you a $15 gift card for QCV Cinemas. The card should arrive within the next two weeks and can be used at any QCV cinema in the province. Thank you again for choosing Choice Cable as your Cable Television provider.


Brooke Moorefield

157. Why is Ms. Moorefield writing to Mr. Maher?

          (A) To schedule an appointment for maintenance

          (B) To apologize to him for an inconvenience

          (C) To thank him for referring the company as a friend

          (D) To announce that cable service will be interrupted

158. What is indicated about QCV Cinemas?

          (A) It has recently experienced technical difficulties.

          (B) It is owned by Brooke Moorefield.

          (C) It has several locations.

          (D) It will close in 2 weeks for repair.

Questions 159-161 refer to the following article.

Upcoming Restaurant Opening

By Ben Maxwell – Fairmount Daily Telegraph Contributor

FAIRMOUNT – Luigi’s Kitchen will be open for business on Thursday, May 1st. Luigi’s is another welcome addition to the many fine dining establishments located in Fairmount’s waterfront district. Head Chef Luigi San Gregorio says, “Luigi’s specializes in fine Italian cuisine derived from his native upbringing in Rome. This delicious yet fairly common cuisine will be prepared to the highest possible standards using the finest ingredients. Customers can expect the freshest pasta, meats and seasonal vegetables. Our goal is to complete customer satisfaction and to ensure that they return over and over again.”

San Gregorio, formerly head chef at Chez Mario’s, began making a plan to open his own restaurant in Fairmount over two years ago. He evaluated several locations around the area but was set on the waterfront district. He ended up leasing space in the former garment warehouse building and helped pay for the renovations. San Gregorio added, “I worked closely with special architects and city planners to ensure that most of the original structure was preserved and in line with current city zoning laws. We wanted to respect the rich history of this area.”

Luigi’s is spectacular inside and out. It remains to be seen whether the food is as appealing as the decor. Luigi’s Kitchen will be open Tuesday through Sunday for lunch and dinner. The menu offers a wide selection of pricing options with the average price of a dinner being comparable to most restaurants in the waterfront district.

159. What is the purpose of the article?

          (A) To advertise a property for lease

          (B) To recruit staff for a restaurant

          (C) To review a certain type of food

          (D) To publicize the opening of a new restaurant

160. What is NOT mentioned about Luigi’s Kitchen?

          (A) It is located in a renovated building.

          (B) Its food is competitively priced.

          (C) It is owned by Chez Mario’s.

          (D) It is near several other restaurants.

161. What is suggested about Maxwell?

          (A) He specializes in building renovations.

          (B) He has spoken with San Gregorio.

          (C) He is a waiter.

          (D) He enjoys Italian cuisine.

Question 161-164 refer to the following online chat discussion.

Steven Wallace

3:10 P.M.

Hi, all! How about taking in a movie tonight?

Beth Hon

3:11 P.M.


Bill Johns

3:15 P.M.

I’d like to, but my presentation is due next week and I should really work on that.

Steven Wallace

3:16 P.M.

I thought you had done all your research for that already.

Bill Johns


I had, but I have trouble in trying to put the whole thing together.

Beth Hon

3: 18 P.M.

Have you make your outline yet?

Bill Johns

3:20 P.M.

No, I don’t usually bother with that. I will arrange my research and my thought when I make my presentation.

Beth Hon

3:22 P.M.

Well, there’s your problem. If you write a clear outline with the main points, you can just plug in your facts to support your argument.

Steven Wallace

3:23 P.M.

I couldn’t agree more, Beth.

Bill Johns

3:25 P.M.

You’re probably right. I guess I should hammer out a good outline first. Thank you.

162. Why can’t Mr. Johns go to the movie?

          (A) He already saw the movie.

          (B) He has to work on his speech.

          (C) He has to go to work.

          (D) He’s going to go to the movie next week.

163. What does Ms. Hon recommend Mr. Johns?

          (A) To arrange his research and his thoughts as he writes

          (B) To research a lot before he makes a presentation

          (C) To write an outline for his speech

          (D) To plug in facts as much as possible

164. At 3:23 P.M., what does Mr. Wallace most likely mean when he writes, “I couldn’t agree more”?

          (A) He is clearly understood.

          (B) He strongly disagrees with Beth.

          (C) He wants more information.

          (D) He feels the same way with Beth.

Questions 165-168 refer to the following letter.

Stratford Advertising Agency

2202 Michelan Street
Chicago, IL 78432
(800) 555-9810

February 10

Dear Ms. Elaine Feinstein,

Thank you for inquiring about the services offered by Stratford Advertising Agency (SAA). Enclosed is some information you requested including a brochure and some samples of our recent advertising campaigns. — [1] –.

Furthermore, I also included a list of companies that we are currently working with. You may already know that SAA manages the marketing and advertising for many different types of businesses, which gives these firms the opportunity to concentrate on other aspects of their operations. — [2] –.

To further assist our clients with their needs, we host a variety of presentations throughout the year that can be attended for a nominal fee. The next session, entitled “Staying Competitive in a Down Market,” is scheduled for Thursday, March 5, at 7:00 P.M. at our branch office on Freeman Avenue. At that event, you will have the opportunity to meet and talk with some of our satisfied clients. If you would like to attend, please call Ms. Lisa Vaughn at extension 207 to register for this event. — [3] –.

Please contact me if you would like to schedule a new client consultation or receive a price quote for our services. I am also available to meet with you in person if you prefer. — [4] –.

We look forward to doing business with you.


Allen Fitzgerald

165. What is the purpose of the letter?

          (A) To cancel a business contract

          (B) To present information to a potential customer

          (C) To confirm a business meeting

          (D) To announce a new branch office

166. What is the subject of the next presentation?

          (A) How to hire quality professionals

          (B) How to downsize a business effectively

          (C) How to sustain business in a bad economy

          (D) How to keep existing customers

167. What is one advantage to the clients who do business with Stratford Advertising Agency?

          (A) They can focus on other business matters.

          (B) They have access to conveniently located branch offices.

          (C) They can regularly consult with the representatives by telephone.

          (D) They can receive a free video series.

168. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?

          “If you choose to enter into a relationship with us, your company will enjoy this together with several other benefits.”

          (A) [1]

          (B) [2]

          (C) [3]

          (D) [4]

Questions 169-172 refer to the following advertisement.

Office Decor Inc.

2001 McGill St.

Montreal, Quebec H3A 1G1

(514) 849-6000

If you’re considering an upgrade to the decor of your office space at an affordable price, Office Decor Inc. is exactly what you’re looking for. We specialize in offices of all sizes and will customize the decor according to the image you wish to portray. At Office Decor Inc., we have our own in-house design team that will walk you through all the different options: this gives our customers a diverse selection of designs from which to choose.

Customers who occupy over 2,000 square feet receive free floral arrangements for your lobby in the spring and summer. Imagine yourself in an upscale, professional office atmosphere that will motivate your employees and impress your clients. Call Office Decor Inc. today for a free consultation.

169. What is being advertised?

          (A) An office interior design service

          (B) A home-landscaping businesses

          (C) A course in floral design

          (D) A book on interior design

170. What does Office Decor Inc. NOT advertise in the notice?

          (A) A wide choice of design options

          (B) Free consultation for new customers

          (C) Shipment of imported flowers

          (D) An in-house design team

171. The word “considering” in paragraph 1, line 1, is closest in meaning to

          (A) working on

          (B) regarding

          (C) recognizing

          (D) thinking about

172. What special offer is mentioned?

          (A) Second office for 25% off

          (B) Discounted office furniture

          (C) Free flower arrangement

          (D) Wallpaper at half price

Questions 173-175 refer to the following letter.

First Vision Bank

Posting Date: May 21

Position Type: Branch Manager

Contact: First Vision Bank Website

Location: Tampa, FL, USA


First Vision Bank is one of the largest banks on the east coast with 1,425 branches in 11 states and employs over 25,000 people. In Florida alone, there are 470 branches. On March 11th, First Vision Bank was named the best employer in the Southeastern Region by the Sunshine Times of South Florida. We provide a competitive salary and benefits, and excellent opportunities for career growth.

Responsibilities and Requirements

Duties will include managing and evaluating branch staff. Also responsible for efficient and effective consumer banking sales, service, and relationship management of our customers. The successful candidate will possess excellent organizational and communication skills and a strong knowledge of bank products and services. Previous managerial experience desired.

To be considered for this position, interested individuals must apply online at by July 31. Interviews will be conducted the week of August 20th.

173. What is suggested about the Tampa branch of First Vision Bank?

          (A) It needs to fill a part-time job.

          (B) It has an entry-level job opportunity.

          (C) It is the bank’s largest branch.

          (D) It is a good place to work.

174. When was the job advertised?

          (A) March 11

          (B) May 21

          (C) July 31

          (D) August 20

175. What is NOT a stated responsibility of the position?

          (A) Negotiating interest rates on loans

          (B) Evaluating performance appraisals

          (C) Providing customer service to clients

          (D) Selling bank services

Questions 176-180 refer to the following e-mail.



Subject: 2016 Wickham Court

Date: April 4

Dear Ms. Shirey,

I drove by one of the houses that you suggested to me on the way home from work yesterday. It’s a convenient location for me since I work at a nearby bank. The house has great curb appeal with its nice brick work. I also really like that it has a detached garage.

However, I am slightly confused. I have seen two different prices listed for this house, one on your real estate company’s website and the other on a flyer outside the property. The flyer lists the price as $5,000 more than the website does. Which one of these prices is accurate? Anyway, would you be able to set up a time for me to view the inside of the house?


Nathan Hays



Re: 2016 Wickham Court

Date: April 4

Dear Mr. Hays,

I’m glad that you are interested in this property. I apologize for the confusion regarding the listing price. The higher price on the flyer is incorrect as it does not reflect the recent price reduction. The correct price is the one listed on my company’s website.

I would be happy to set up a time for you to view the interior of the house. Just let me know which days and times you are available this week and I will speak to the owner and schedule an appointment.

In the meantime, if I can answer any other questions, please feel free to call me at 804-555-9520.

I look forward to working with you.


Charlotte Shirey

176. Why does Mr. Hays write to Ms. Shirey?

          (A) To find out the dimensions of a garage

          (B) To request a list of houses in his price range

          (C) To inform her that he wishes to purchase a house

          (D) To inquire about a specific property

177. What problem does Mr. Hays have?

          (A) His house is too far from his workplace.

          (B) He is unsure about the price.

          (C) He must purchase a house quickly.

          (D) He could not find Ms. Shirey’s office.

178. What does Mr. Hays ask Ms. Shirey to do?

          (A) Help him sell her house

          (B) Find out if her client will lower the price of the house

          (C) Recommend a bank to finance the purchase of the house

          (D) Arrange a tour of the inside of the house

179. According to the e-mails, what piece of information contains an error?

          (A) A blueprint of a garage

          (B) A listing on the real estate’s website

          (C) A flyer at the property

          (D) An address mentioned in an e-mail

180. What does Ms. Shirey request to Mr. Hays?

          (A) Information about his schedule

          (B) A description of the type of the house he wants to buy

          (C) His mobile telephone number

          (D) A pre-approval letter from a bank

Questions 181-185 refer to the following program and letter.

Pantages Theater Presents
The Magic Cabinet

Written by Bridget Darcy
Directed by April Wells

Cast of characters

Museum Owner played by Lee Jones
Child played by Patricia Cleo
Teacher played by Chris Clinton
Ghost played by Jim Prentice

September 20
7 P.M.

The cast and crew would like to thank the following
organizations for their generous contributions to the performance.

National Culture Center
Playwright Throne Foundation
Gerry Knight

September 21

Dear April,

I thoroughly enjoyed last night’s performance. The actors delivered a realistic and dramatic performance. I was most impressed by the man who played the teacher. Please pass along my compliments to him.

I was hoping that you would be free to join me for lunch sometime over the next couple of weeks. I have begun to write a play that I would like to share with you. It’s another dramatic production that will star Kelly Peel. I have chosen most of the cast myself, but I am still searching for a director, and would be thrilled if you would accept the position. I will be out of town beginning October 5. Please give me a call before then to let me know when you might be available to meet.

Warmest Regards,

Samantha Kee

181. What is the Magic Cabinet?

          (A) A dance show in National Culture Center

          (B) A movie at the Pantages Theater

          (C) A play by Bridget Darcy

          (D) A musical by Kelly Peel

182. Why is Gerry Knight mentioned in the program?

          (A) He gave money to the Pantages Theater.

          (B) He manages the National Culture Center.

          (C) He was one of the actors in the Magic Cabinet.

          (D) He is a new director at the theater.

183. Why does Samantha Kee want to have lunch with April Wells?

          (A) To celebrate a recent success

          (B) To discuss a new project

          (C) To offer April Wells a role in a film

          (D) To introduce Kelly Peel

184. What actor did Samantha Kee refer to in her letter?

          (A) Lee Jones

          (B) Patricia Cleo

          (C) Chris Clinton

          (D) Jim Prentice

185. What does Samantha Kee ask April Wells to do?

          (A) Visit her office next week

          (B) Telephone her before October 5

          (C) Meet her at the Pantages Theater

          (D) Introduce her to the performance director

Questions 186-190 refer to the following advertisement, schedule and form.

ABC Australian Business Commission “How to build a business from scratch”

Starting your own business isn’t easy and poses unexpected challenges for most. ABC prepares new entrepreneurs with the tools required to make sound decisions about various issues regarding new business start-ups.

In September, we’re offering a series of seminars. The cost of each session is AUS $95.00 with registration closing three working days before the scheduled seminar. All sessions will be held at the ABC head office located at 512 Downsview in Melbourne. Registration forms can be faxed to 715-2387 or mailed to the address indicated on the form. Online registration is also available on our website, Click on Registration link.

Number Title Day Date Time
C805 Hiring skilled labor Monday September 8 12 P.M. – 4 P.M.
C806 Effective Managing Techniques Tuesday September 9 4 P.M. – 8 P.M.
C811 Preparing Company Policies and Protocol Friday September 19 9 A.M. – 1 P.M.
C825 Negotiating with Vendors and Suppliers Tuesday September 23 4 P.M. – 8 P.M.

Note: We reserve the right to cancel a session due to lack of interest. A full refund would be issued.


Australian Business Commission
512 Downsview Boulevard *Melbourne *Australia *3831
Phone: 715-2323 *Fax: 715-2387 *


Name: Sean Raftery

Address: 111 Elizabeth St, Sydney, NSW, 2000, Australia

Phone: (Phone) 545-2611 (Mobile phone) 545-5667


Company Name: Raftery Textiles Limited

Seminar wish to attend (indicate number): C825

Have you participated in a ABC seminar before? No

Do you require accommodations to fully participate in the seminar? Yes

Payment: (Do not mail cash, cash payment must be submitted in person)

Credit Card: X      Check enclosed: ___

Credit Card Type: AUSTEX __ SUPR X      BLUCARD ___

Credit Card Number: 9876-5432-1234-5678

Comments/Requests: Please contact me by e-mail.

186. What is ABC?

          (A) A job advertisement agent

          (B) An annual conference

          (C) A textiles company

          (D) A business training organization

187. In the advertisement, the word “poses” in paragraph 1, line 1, is closest in meaning to

          (A) presents

          (B) positions

          (C) models

          (D) affects

188. What is stated about the seminars?

          (A) They can be paid for only by cash or check.

          (B) They are offered at a discount under certain circumstances.

          (C) They are directed at experienced business people.

          (D) They will be canceled if not enough people registered.

189. According to the schedule, on what date will Mr. Raftery attend the seminar?

          (A) On September 8

          (B) On September 9

          (C) On September 19

          (D) On September 23

190. What is indicated about Mr. Raftery?

          (A) He works in the textile industry.

          (B) He was a former client of ABC.

          (C) He prefers to be contacted by phone.

          (D) He doesn’t need accommodations.

Questions 191-195 refer to the following price list, order form and online review.

191. Which tour book costs the same as a tour to London?

          (A) First Love in Tokyo

          (B) San Francisco Bay Area

          (C) Fantastic Madrid

          (D) New York Skyline

192. What is the shipping charge of Silvia’s order?

          (A) $ 5.95

          (B) $ 10.95

          (C) $ 29.99

          (D) $ 115.92

193. What is the purpose of the online review?

          (A) To request some travel guides

          (B) To praise Red Hill publication

          (C) To express concerns about the order

          (D) To recommend Red Hill Publication to a friend

194. What is implied about Silvia in the online review?

          (A) She has recently returned from Europe.

          (B) She had not yet received the order.

          (C) She is a longtime customer of Red Hill.

          (D) She is planning to travel abroad with friends.

195. In the online review, the word “covered” in paragraph 2, line 1, is closest in meaning to

          (A) omitted

          (B) protected

          (C) included

          (D) searched

Questions 196-200 refer to the following letter, invoice and e-mail.


259 Bear Court

Mountain View, Colorado 50007


Dear customer,

Our small, child’s raincoats in blue are out-of-stock. We took the liberty of sending one in red because you stated that you need the shipment to arrive before this weekend when you and your son are going camping. All other items should be enclosed, as ordered. You did not identify a color for the Deluxe Pack so we shipped it in black. We tried to call you about both the color of the Bluebird Pack and the Deluxe Pack. A message was left on your phone. If your order is over $200, shipping is free. Have a wonderful time camping!

Invoice #4527

Bill To:

Renaldo Wise

749 Mulberry St.

Leafmont, Rhode Island 22099

Ship To: [same]

Item# Description Quantity Cost





Mountain Tent [for 2]

Kid ‘s Bluebird Pack

Deluxe Pack

Child ‘s Rain coat

Size small, red






$21 97

$89 99



Total $291.91

Tax $876

Total Due $300 .67

From: <renaldowise@gmail.ne1>

To: <>

Re: Invoice #4527

Date: September 19

I am returning the red child’s raincoat using the return label provided. My son is in a blue phase and will wear nothing else. He and I will shop retail for a blue coat on our way out of town. I am otherwise very happy with your products and service. We assembled the tent in the living room to avoid any surprises while camping, and my son slept in it last night. It meets with his approval.

Please send me an amended invoice [by e-mail is fine) and I will immediately mail you a check for the correct amount.

Renaldo Wise

196. Where were the products shipped to?

          (A) Sydney, Australia

          (B) Mountain View, Colorado

          (C) Leafmont, Rhode Island

          (D) London, England

197. What was the shipping cost?

          (A) free of charge

          (B) $10

          (C) $25

          (D) $6.50

198. Which was a shipping issue?

          (A) Shipment arrived late.

          (B) The tent is too large.

          (C) The size of the raincoat is wrong.

          (D) The raincoat’s color is different.

199. Who is going camping?

          (A) A camping gear retailer

          (B) Wildwood camping Gear

          (C) A Boy Scout troop

          (D) Renaldo’s wife and his son

200. What did Mr. Wise do?

          (A) Cancel the camping trip

          (B) Return the raincoat

          (C) Decide never to shop at Wildwood Camping Gear again

          (D) Return the Deluxe pack

Answer Key

Answer Key

101. (A)   102. (B)   103. (B)   104. (B)   105. (C)

106. (A)   107. (B)   108. (C)   109. (A)   110. (C)

111. (B)   112. (A)   113. (D)   114. (A)   115. (C)

116. (A)   117. (C)   118. (B)   119. (A)   120. (B)

121. (A)   122. (C)   123. (C)   124. (D)   125. (D)

126. (B)   127. (C)   128. (D)   129. (D)   130. (D)

131. (B)   132. (C)   133. (D)   134. (B)   135. (C)

136. (A)   137. (A)   138. (D)   139. (B)   140. (A)

141. (D)   142. (A)   143. (A)   144. (C)   145. (A)

146. (B)   147. (C)   148. (A)   149. (A)   150. (B)

151. (C)   152. (B)   153. (B)   154. (A)   155. (C)

156. (B)   157. (B)   158. (C)   159. (D)   160. (C)

161. (B)   162. (B)   163. (C)   164. (D)   165. (B)

166. (C)   167. (A)   168. (B)   169. (A)   170. (C)

171. (D)   172. (C)   173. (D)   174. (B)   175. (A)

176. (D)   177. (B)   178. (D)   179. (C)   180. (A)

181. (C)   182. (A)   183. (B)   184. (C)   185. (B)

186. (D)   187. (A)   188. (D)   189. (D)   190. (A)

191. (D)   192. (A)   193. (B)   194. (A)   195. (C)

196. (C)   197. (A)   198. (D)   199. (D)   200. (B)