Part 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. Free copies of the travel brochure are available for ——- at the tourist information center.

          (A) solution

          (B) exception

          (C) repetition

          (D) distribution

102. The North Wales Power Company has the most modern and ——- production facilities.

          (A) updated

          (B) updating

          (C) update

          (D) updates

103. Ms. Mary Chung ——- completed her first two months as an intern at Giantway, Inc.

          (A) success


          (C) successfully

          (D) successful

104. You should contact the Human Resources Department to find out what the ——- process for attending the seminar is.

          (A) apply

          (B) applying

          (C) applied

          (D) application

105. ——- the market continues to improve, we will be able to increase our production.

          (A) Moreover

          (B) So

          (C) Then

          (D) If

106. The Houston Humane Society receives no federal, state, or local funds and relies ——- on donations and special event fundraisers.

          (A) recently

          (B) solely

          (C) exactly

          (D) surely

107. Mr. Grant left his e-mail address so that the airline staff member could notify ——- when his baggage was found.

          (A) him

          (B) himself

          (C) he

          (D) his

108. Some Asian products lost their price competitiveness because of the high ——- costs to Europe and the United States.

          (A) production

          (B) manufacturing

          (C) shipping

          (D) exchange

109. All of the managers were strongly ——- to attend the annual meeting to receive information on the new legal procedures.

          (A) encouraging

          (B) encouraged

          (C) encourage

          (D) encouragement

110. ——- ensure an adequate supply of raw materials, Being Technologies must diversify the sources of its imports.

          (A) In order to

          (B) Even as

          (C) Unless

          (D) Since

111. The design team has been recognized for making ——- contributions to the company and to the field of industrial design.

          (A) value

          (B) valuably

          (C) valuable

          (D) valuing

112. The New York Daily has made a ——- effort to appeal to young urban readers who want specialized information on the career development.

          (A) strict

          (B) responsible

          (C) deliberate

          (D) regrettable

113. Both drugs, Ampine and Felodine, were found to be ——- effective at lowering blood pressure.

          (A) equal

          (B) equally

          (C) equaled

          (D) equality

114. ——- acquires the valuable art collection will have paid a fortune for it at the auction.

          (A) Who

          (B) Whom

          (C) Whose

          (D) Whoever

115. As a result of ——- problems with its structure, the office building will be investigated by structural engineers.

          (A) considerate

          (B) ongoing

          (C) dissolved

          (D) restrained

116. The company’s ——- use of materials has saved a great deal of money and has been a model for many other businesses.

          (A) economize

          (B) economy

          (C) economical

          (D) economist

117. Last year, the mayor ——- several new policies designed to improve the supply of affordable housing.

          (A) implementing

          (B) implementation

          (C) implements

          (D) implemented

118. For the——- of its textile division, Milton Industries has recently recruited three new designers.

          (A) expand

          (B) expands

          (C) expansion

          (D) expansive

119. The Benington Times offers a comprehensive training course to the ——- hired intern reporters.

          (A) exactly

          (B) recently

          (C) approximately

          (D) comparatively

120. Inspectors will visit the construction site and verify our ——- with all the safety codes tomorrow afternoon.

          (A) application

          (B) tolerance

          (C) reliance

          (D) compliance

121. The board of directors will ——- this week to approve the budget plan for next year.

          (A) confide

          (B) accompany

          (C) convene

          (D) acquire

122. The coffee shop accepts neither credit cards ——- checks during the morning rush hour because of the large number of customers it gets.

          (A) no

          (B) nor

          (C) with

          (D) and

123. Our company policy requires employees ——- in accordance with federal safety regulations at all times.

          (A) acting

          (B) acted

          (C) are acting

          (D) to act

124. The Goodman Software employees ——- intend to undergo an interview for internal promotions have to apply today.

          (A) which

          (B) who

          (C) what

          (D) when

125. The board of directors had decided to ——- more resources to the new branch office in Hong Kong.

          (A) alleviate

          (B) attribute

          (C) allocate

          (D) acknowledge

126. The pressures of intense international competition ——- to many changes in the business community since last year.

          (A) have been led

          (B) have led

          (C) has led

          (D) was led

127. So that your vacation application can be processed quickly, please make sure that all blanks on the form are filled out ——-.

          (A) completely

          (B) moderately

          (C) hardly

          (D) highly

128. The office furniture and equipment is ——- for delivery to INNO Design tomorrow.

          (A) scheduled

          (B) appointed

          (C) represented

          (D) convinced

129. Please remember to——- your flight reservation 72 hours before your scheduled departure.

          (A) reconcile

          (B) recommit

          (C) reconfirm

          (D) reclaim

130. The Trade Center in New York is the largest building ——- to adopt state-of-the-art standards for energy conservation and indoor air quality systems.

          (A) always

          (B) usually

          (C) constantly

          (D) ever

Part 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following notice.

Important Notice about Hatter Industries

Please note that contact information for Hatter Industries has been changed, beginning on March 21.

Due to the closure of our Dabbley office and the —131.—- of our operations to Buena, all correspondence concerning our products and services should now be sent to the following address: Hatter Industries, 642 Mandela Lane, Buena, CA. Our employees’ e-mail addresses, as well as our Web site’s address,, remain —132.—-. However, we are still waiting for our new telephone and fax numbers.

133.—- will be updated on our Web site as soon as the new numbers are assigned as of March 25.


131.  (A) decision

          (B) relocation

          (C) suspension

          (D) result

132.  (A) assigned

          (B) even

          (C) formal

          (D) unchanged

133.  (A) Your

          (B) Another

          (C) These

          (D) Theirs

134.  (A) Postage is not required if mailed within the Continental United States.

          (B) We hope that you will continue to support us in our achieving our goals.

          (C) We apologize for any inconvenience and thank you for your understanding.

          (D) Please send your resume to, and for further details, call 555-5949.

Questions 135-138 refer to the following letter.

Ms. Moreno
Bennington Plaza Apartments
E-324 Court Street,
Philadelphia, PA18491

Dear Ms. Moreno

Thank you for your letter on May 13. —135.—-.

It is very easy to —136.—- a Dinavia laptop. Just visit our website and click on the tab marked “Customer Service”. Then print out the form, fill it out, and put it —137.—- the laptop in a box.

The item may be sent back in the original packaging in which it arrived or any other box that can hold the item can be used. Attach the prepaid shipping label on the box that I have enclosed for your convenience.

We always do our best to keep the highest standards of quality control, but sometimes a product does slip by our quality control. We offer you our —138.—- apologies and, upon receipt of the defective item, we will be happy to replace it.

Truly yours,

Customer Service

135.  (A) Now, you can view the revised version at the company website.

          (B) We will not offer refunds to customers unless they retain the original receipt.

          (C) We are happy to replace any items that do not function correctly.

          (D) Questions related to our return policy will be directed to Mr. Dinavia.

136.  (A) collect

          (B) acknowledge

          (C) return


137.  (A) along with

          (B) side by side

          (C) nearby

          (D) as much as

138.  (A) sincerity

          (B) sincerely

          (C) more sincere

          (D) sincere

Questions 139-142 refer to the following memo.

The maintenance personnel —139.—- the maintenance of all the company vehicles and equipment beginning 9 A.M. on Monday.


141.—- the inspection and maintenance is completed, employees will be informed of the availability of the vehicles and equipment.

Please contact the maintenance department with any questions and concern about this matter.

Thank you for your —142.—-.

139.  (A) will be performing

          (B) had been performing

          (C) has been performed

          (D) was performing

140.  (A) Each vehicle and machine will be unavailable two to five hours depending on their condition.

          (B) Fare increases will be authorized to support the initial replacement of such older vehicles.

          (C) This brand-new vehicle has been repaired with new parts so many times in the last three months.

          (D) Reservations must be made a minimum of one week prior to picking up the vehicle.

141.  (A) Moreover

          (B) Even if

          (C) In fact

          (D) As soon as

142.  (A) patience

          (B) example

          (C) recommendation

          (D) information

Questions 143-146 refer to the following e-mail.

To: Dr. Juno Chandler <>
From: Jennifer Irwin <>
Re: Internal Transfer
Date: January 25

Dear Dr. Chandler,

I am pleased to inform you that your internal transfer has been —143.—-.

As of March 1, you will be switching from the research and development department in our metal business in Evansville to the quality control department in our production plant in Tacoma.


Your main responsibility will be to ensure that all Enel products meet quality standards set by the International Metal Laboratories. Please contact Tom as soon as possible —145.—- your next steps.

In addition, I encourage you to complete any unfinished business in your current job and help train your —146.—- before you leave your post at the end of February. Congratulations, and I wish you all the best.

Jennifer Irwin

143.  (A) approved

          (B) canceled

          (C) interrupted

          (D) appreciated

144.  (A) In the Tacoma job, you will report to Tom Bruce, plant manager.

          (B) As we discussed, your salary increase will take effect beginning with your January 30 paycheck.

          (C) In the meantime, the company will cover the cost for you to stay at a nearby hotel.

          (D) I was pleasantly moved and impressed by your friendliness and the ethic of hard work.

145.  (A) discussed

          (B) discussion

          (C) to discuss

          (D) to discussing

146.  (A) attendant

          (B) recipient

          (C) occupant

          (D) replacement

Part 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following advertisement.

Lucia’s Restaurant

Lunch: 11 :30 a.m. – 3:00 p.m.

Dinner: 4 30 p.m. – 10 30 p.m.

Saturday, Sunday
Brunch: 9:30 a.m. – 230 p.m.

Dinner: 4:00 p.m. – 9 00 p.m.

We offer the following daily specials for $12.99 in addition to our normal menu.

Monday: Lasagna
Tuesday: Shrimp penne
Wednesday: Ricotta
Thursday: Seafood and steamed vegetables
Friday: Baked Manicotti

* Live music on Wednesday and Friday nights
* We recommend reservations be made for Friday and Saturday nights.

147. What time does dinner start on Thursdays?

          (A) At 2:30

          (B) At 3:30

          (C) At 4:30

          (D) At 5:30

`148. What is specially noted about Wednesdays?

          (A) There is live entertainment.

          (B) Brunch will start at 11 :00 a.m.

          (C) Lasagna is the daily special.

          (D) They require a reservation.

Questions 149-150 refer to the following text message chain.


I have health insurance. But the insurance company have raised the premiums so much, I’m thinking about canceling.

7:50 P.M.


I think you’d better continue paying for insurance.

7:55 P.M.


My travel agency also recommended additional coverage, because my current policy won’t cover me If I need medical services abroad.

7:58 P.M.


That makes sense.
Consider the fact that a small additional fee could save you money and ensure medical services, if you need them abroad.

8:00 P.M.


This is important because medical eligibility laws can be quite different in other countries. But if you really can’t afford the additional fees, maybe you should see if you can find a less expensive insurance company.

8:01 P.M.


I just don’t think you should cancel your current coverage until you’ve found something affordable that meets your needs.

8:03 P.M.

149. At 8:00, what does Kelly mean when she writes, “That makes sense”?

          (A) It’s necessary to make the service adjusted for better coverage.

          (B) It’s better to keep paying for insurance.

          (C) She think that Brendan is willing to cancel the contract.

          (D) It’s important that insurance is not expensive.

`50. What does Kelly suggest Brendan do?

          (A) Contact some other travel agencies

          (B) Look for other insurance agencies

          (C) Study foreign laws

          (D) Take care of his health

Questions 151-152 refer to the following announcement.

Tydings Medical Supply Inc (TMS)

Employee Welcome Lunch

October 9

From 12:00 p.m. to 2:00 p.m.

Second Floor of Cafeteria

All members of the Tydings Inc. are welcome to the greeting of our recently hired employees. If you wish to attend, contact Julian Hill in the human resources office by October 8. The food will be provided for free.

151. What is the purpose of this event?

          (A) To honor the new employees

          (B) To advertise new products

          (C) To recruit new staff members

          (D) To announce the opening of a facility

Questions 153-154 refer to the following advertisement.

Job Hiring

The Wellsville Daily, Wellsville community newspaper is looking for a full time managerial position in our sales department. The position calls for someone that is friendly, organized, and generally familiar with the Wellsville community. We strongly suggest at least five years of sales experience. There will be a competitive salary with benefits package. To apply, send your resume and two references to Alina Lee, chief editor at

153. What position is being offered?

          (A) Editor

          (B) Journalist

          (C) Sales manager

          (D) Community center director

154. What is required for this position?

          (A) A college degree

          (B) Availability tor travel

          (C) Professional writing ability

          (D) Organizational skills

Questions 155-157 refer to the following article.

Press release

Howard County Public Pools Reopening in July

June 10 – Howard County Department of Health announced that two of the swimming pools in the area have been renovated and are scheduled to open in July.

Last year the Plum Tree Pool Center was closed due to its failing of the quarterly water inspection. The pool’s filtration system has been replaced with a brand new one and the pool will reopen again in July 15.

In addition, the expansion of the Columbia Pool Center has been completed. The city purchased more land to add a new 30-metter outdoor pool, adjacent to the existing one. New tiles were also replaced in the indoor pool, and _a cafeteria, a fitness gym and an indoor tennis court were built in the center during the renovation.

The other recreation facilities in the county – Font Hill and Centennial – will begin renovations next season.

155. What is the main topic of the article?

          (A) The renovation of the city facilities

          (B) Discounted swimming lessons

          (C) Deregulated health code

          (D) The construction of an office building

156. What is NOT new at the Colombia Pool Center?

          (A) An indoor pool

          (B) A cafeteria

          (C) An outdoor pool

          (D) A tennis court

157. What caused the closure at the Plum Tree Center?

          (A) The air conditioner was out of control.

          (B) Water was poorly filtered.

          (C) There were not enough visitors.

          (D) The building contract was expired.

Questions 158-160 refer to the following notice.

Safety Regulations

While in the laboratory, all staff members are required to read and abide by the following regulations.

* Remove protective clothing (lab coats, goggles, gloves) only in the changing room located at the entrance and wear them at all times.

* When leaving the lab, remove protective clothing in the changing room and put them into the bins marked “Protective Clothing”

* Label all tubes, plates, and containers clearly before storing them in either the refrigerator or cabinets.

* Transport all containers on carts with protective racks so as to prevent spilling.
    Securely put on the lids to prevent leakage.

* In case of a spill, follow the cleanup procedures posted at each workstation. If any assistance with the procedures is needed, call Mr. Anderson at extension 420.

These codes are in place for your protection and any member not complying with the rules will be issued a written warning from their supervisor.

158. What is the intent of this notice?

          (A) To inform members of the safety rules

          (B) To announce a new dress code

          (C) To respond to several complaints

          (D) To explain how to use lab equipment

159. Where should staff members leave their lab coats?

          (A) On clothing racks

          (B) In designated bins

          (C) In the personal cabinets

          (D) At workstations

160. According to the notice, what should Mr. Anderson be contacted for?

          (A) To ask for additional tubes and plates

          (B) To report broken equipment

          (C) To get permission for using the lab

          (D) To request help with cleaning up

Question 161-164 refer to the following online chat discussion.


2:59 P.M.

Hi, all. Are you all online?


3:00 P.M.

Yes, Marcus. What’s the matter with you?


3:01 P.M.

Do me a favor. Can you show a property to a client of mine for me?


3:02 P.M.

I am supposed to show him a townhouse at 4 P.M., but I have a team meeting that I cannot miss. It is located at 46 Pine Circle.


3:04 P.M.

Oh, I’m sorry. I am about to go out to meet another client soon.


3:05 P.M.

Marcus! Of course I can, but as far as I remember, one of Carl’s clients was also interested in that house and signed a rental contract yesterday.


3:07 P.M.

Oh, really? I didn’t know that.
Well, could you check for any other house available in that area with a similar layout?


3:10 P.M.

Yeah, that shouldn’t be a problem. You know, Dartmouth Construction Company built all the townhouses on Pine Circle, so the layout won’t be so different from one another.


3:12 P.M.

If you give me your client’s name and number, I will contact him and explain what happened.

161. Who most likely is Marcus?

          (A) A sales representative

          (B) A real estate agent

          (C) A receptionist

          (D) A architect

162. What problem does Patricia mention?

          (A) An agreement has not been signed.

          (B) A house is under construction.

          (C) A rent is too high.

          (D) A property is unavailable.

163. At 3: 10, what does Patricia mean when she writes, “Yeah, that shouldn’t be a problem”?

          (A) She will be willing to show a property to a client.

          (B) She can participate in a meeting on behalf of Marcus.

          (C) She is able to find out another alternative for her colleague.

          (D) She is going to contact a customer to cancel a meeting.

164. What does Patricia say she will do next?

          (A) Place an order

          (B) Sign a contract

          (C) Make a phone call

          (D) Search for a new architect

Questions 165-167 refer to the following e-mail.

From: Stephanie Davis <>

Sent Monday, October 20, 1:24 PM

To: Mike Ditka <>

Subject: Tomorrow’s meeting

I’m afraid that I will have to reschedule Tuesday’s meeting about the company’s recent sales performance. — [1] –. We have Jane Smith from the L.A. office coming in that day to speak to us about next season’s advertising campaign. — [2] –. Also, I will be leaving for a marketing conference in Chicago on Wednesday, and then I’ll be attending a budgeting meeting in Baltimore the following day. — [3] –. I will be back in San Francisco by then. — [4] –. If this is inconvenient, please tell me and let me know which day is best for you next week. I apologize for the short notice.


165. What is the purpose of the e-mail?

          (A) To propose a new policy

          (B) To put an advertisement

          (C) To arrange travel schedules

          (D) To reschedule a meeting

166. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?

          “I would like to have our meeting on Friday if that’s possible.”

          (A) [1]

          (B) [2]

          (C) [3]

          (D) [4]

167. Where does Stephanie Davis most likely work?

          (A) Los Angeles

          (B) Baltimore

          (C) San Francisco

          (D) Chicago

Questions 168-171 refer to the following letter.

New Hope Hotel
3422 Shinn Lane
Maryland 21043

Michael Addai
2344 Commons Lane
Maryland 21043
October 8

Dear Mr. Addai,

Your reservation for the Union Ballroom on Thursday, December 11, has been confirmed. You mentioned in our prior conversation that there will be approximately 100 people attending your retirement celebration on the event day. Please send us a final count of all your guests, no later than December 1st.

To secure your reservation, please send us a deposit of $700.00 by November 1st. We accept checks or credit cards. If you are sending a check, please make it payable to New Hope Hotel. We can also process your credit card over the phone.

The head chef is preparing a new dinner menu, which will be sent to you soon. Please select which dinner course you would like to have at your banquet, fill in your selections on the menu and then send it back to us.

We look forward to hosting you in December. For any assistance, do not hesitate to call me at 888-420-3223, extension 124.


Vanessa Mollack
Events Coordinator
New Hope Hotel

168. What is the purpose of the letter?

          (A) To reserve a hotel suite

          (B) To confirm some plans

          (C) To extend an invitation

          (D) To announce a problem

169. When does the hotel need to know the number of guests by?

          (A) October 8

          (B) November 1

          (C) December 1

          (D) December 11

170. What does Ms. Mollack promise to send to Mr. Addai?

          (A) An estimate of the cost

          (B) A room deposit

          (C) A dinner menu

          (D) A list of guest

171. What is NOT included in the letter?

          (A) The fax number for New Hope Hotel

          (B) The date of event

          (C) An address for Mr. Addai

          (D) Ms. Mollack’s contact information

Questions 172-175 refer to the following article.

The world was shocked last month when Arthur Levitz was chosen as this year’s Giller Prize winner. Levitz, a Swedish writer, proclaimed in his acceptance speech last night that he was as surprised as everybody else. — [1] –. “I will be shocked for the rest of my life,” Levitz joked to his audience of over 500. He also noted that “This is a great honor and I will be sure to cherish it forever.”

–[2]–. Despite having written over 50 novels, the fifty-year old writer has never enjoyed this much fame. He said “I’ll be happy to sell even just a single book” when he released his first novel at the age of 20. During his 30-year career, he only had time to write in the evenings because he worked as a legal clerk during the day in order to support his family. –[3]–. He believes that he has not been able to reach a larger market because his books are more philosophical and not packed with action. But things are about to change. Since his award, he has received many offers to have his books translated into different languages, starting with his latest book, ‘The Balance of Kingdoms’.

The Giller Prize is awarded to authors who have produced outstanding artistic and creative work related to social issues. –[4]–. It is named after Joahnn Giller, who established the award and continues judging the competition today. She is from Philadelphia and she established Equality Justice Foundation in 1970 to address social prejudice.

172. What is true about Levitz?

          (A) He started as a full-time writer.

          (B) He lives in Philadelphia.

          (C) His stories contain a lot of action.

          (D) He was surprised to win the prize.

173. The word “outstanding” in paragraph 3, line 3 is the closest in meaning to

          (A) subsequent

          (B) brilliant

          (C) narrow

          (D) mutual

174. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?

          ” In doing so, he explored themes of social justice and human nature.”

          (A) [1]

          (B) [2]

          (C) [3]

          (D) [4]

175. What is inferred about the books he has written?

          (A) They are mostly about families.

          (B) They have heavily influenced the Swedish legal system.

          (C) They have been translated into many languages.

          (D) They have not been widely popular.

Questions 176-180 refer to the following article and letter.

Greece Reporter

May 20, Last Thursday was a landmark occasion for university students in Europe who are interested in finding a job in Greece. The first ever Career Fair was held in Athens. Over 60 companies sent representatives to the fair to offer talented students computer and information technology research positions in their firms.

The fair started at 8 A.M. and closed at 4 P.M. About 350 students attended and many were given interviews on the spot.

The coordinator of the fair says it was a great success and expects over 150 students to get jobs. He says the second job fair will be held in Volos on June 24.

Pockel Laboratories * Via Carducci * Athens, 122 * Greece

June 19
Mr. Steven Wallace
644 Sherman Street
San Gabriel

Dear Mr. Wallace,

After speaking with you last month at the Career Fair in Athens, I am pleased to offer you a position as an information technology researcher with Pocket Laboratories’ Athens office. The position will allow you to have a competitive salary, health insurance (including dental cover), three weeks of paid vacation each year, and seven days a year of paid sick leave.

As an information technology researcher, you will be responsible for working on new software development.
After eighteen months of employment, your position will be reevaluated. We will then discuss your position at Pocket Laboratories’ Athens office or transfer you to another office abroad.

The job will begin on August 20. We would like a response to this offer by July 15.
I very much enjoyed meeting you and speaking with you last month. I hope you will accept our offer of employment and I look forward to hearing from you soon.



Alisha Vento
Senior Researcher

176. According to the article, what is NOT mentioned about the job fair?

          (A) It is mainly attended by college students.

          (B) It is an annual event.

          (C) It features jobs in information research technology.

          (D) It will be held in another city next month.

177. In the article, the word “landmark” in paragraph 1, line 1 is the closest in meaning to

          (A) ordinary

          (B) objective

          (C) important

          (D) limited

178. What does Ms. Vento indicate in the letter?

          (A) She will be in Volos on June 24.

          (B) She will host the job fair next time.

          (C) The position is for a period of 3 years.

          (D) Pockel Laboratory has another lab overseas.

179. On which day did Ms. Vento and Mr. Wallace first meet?

          (A) On May 10

          (B) On May 20

          (C) On June 19

          (D) On June 24

180. What does Ms. Vento ask Mr. Wallace to do?

          (A) Attend the next career fair

          (B) Respond to her letter

          (C) Move to Athens

          (D) Change the interview date

Questions 181-185 refer to the following advertisement and letter.


Come and see why Canada has voted Wired Inc. their favorite computer and electronics retailer for the past three years.

At Wired Inc. we want to ensure that each of our customers walks away satisfied with their purchase, and this is what we offer:

– Our unique 100% satisfaction guarantee on every purchase

– 120 retail outlets across Canada

– On-site service centers and repair facilities

– Competitive prices

– Excellent customer service. Trained professionals are employed at our stores and in our call center.

– Shipping & Delivery service within Canada (All purchases will arrive at your home in 5 days or less).

To locate the Wired Inc. retail outlet nearest to you, please visit our website at

November 3
Gino Carter
Director of Shipping & Receiving
Wired Inc.
89 Delaware Drive
Vancouver, BC L3U 4D8

Dear Mr. Carter,

I have purchased computers and electronics equipment from Wired Inc. for over ten years now, and I have always recommended your store to friends and colleagues. Unfortunately, my most recent experience at one of your retail outlets was disappointing, especially in the wake of your latest internet advertising campaign.

I bought a laptop computer at your King St. location in Toronto on October 4, and when it arrived ten days later I found that the screen was damaged. I phoned the King St. location and spoke with the store manager, but was informed that the damage was likely caused during shipping, which Wired Inc. is not responsible for. He proceeded to inform me that I would be responsible for covering the cost of replacing the screen. I had assumed that Wired Inc. would pay for the screen, as it was obviously damaged before I received the laptop.

As a result of these complications, I am insisting that you cancel my order and provide me with a full refund. It seems to me that Wired Inc. should make more of an effort to satisfy its customers in the future.

Bruce Martin

181. What kind of business is Wired Inc.?

          (A) An Internet provider

          (B) A technical assistance service

          (C) A communications company

          (D) A computer and electronics store

182. What information is given on the website?

          (A) How to receive discounts

          (B) Store locations

          (C) Consumer newsletters

          (D) A calendar of upcoming events

183. What is the main purpose of this letter?

          (A) To complain about poor service

          (B) To inquire about possible employment

          (C) To set up a meeting with Mr. Carter

          (D) To order a new laptop

184. What is implied about Bruce Martin?

          (A) He works in the computer industry.

          (B) He is a new customer of Wired Inc.

          (C) He has recently read a Wired Inc. advertisement.

          (D) He purchased an item from the website.

185. Which claim in the advertisement is disputed by the letter?

          (A) The company has 120 locations across Canada.

          (B) The company delivers in 5 days or less.

          (C) The company has professional customer service staff.

          (D) The company offers competitive prices.

Questions 186-190 refer to the following advertisement, chart, and e-mail.

Duke’s Lawn Service

Spring Special Offer

Tel : 404-861-2060


Spring has arrived, which means it’s time to start scheduling your lawn service again. Duke’s Lawn Service is delighted to offer special discounted rates for previous customers in the months of April and May. Also, we have recently employed specialists and the state-of-the art machinery for more perfect and reliable service. We are totally confident of our quality service. Attached is our lawn mowing pricing chart with this e-mail so you can see the great deal that we’re offering. Why don’t you make this spring your own memorable season with beautiful garden.

Duke’s Lawn Service Spring Special Offer

Size of Yard

Regular Price

Sale Price

1/4 acre



1/2 acre



1 acre



1 1/2 acres



2 acres



Bonus Offer: If you call to schedule lawn mowing before March 30th, you’ll receive a coupon worth 15 percent off of future lawn mowing during the months of June and July.

Tel : 404-861-2060
E-mail : 

To: Pamela Sharpley <>

From: Duke Dodson <>

Date: March 28

Subject: Lawn Service Request


Dear Ms. Sharpley:

I received your e-mail requesting to have your 1 acre yard mowed on Friday, April 2nd. We can certainly fit you into the schedule on that date. My crew will be coming to your house just after lunch at 1 P.M. It will probably take them about an hour and a half to mow your lawn. If you have any questions or special requests, feel free to contact me. Thank you very much for your business.

Duke Dodson
Duke’s Lawn Service

186. What is indicated about the special prices?

          (A) They are limited to monthly lawn service.

          (B) They are available for a period of 2 months.

          (C) They are not applicable for previous customers.

          (D) They are available for new customers.

187. What is the purpose of the e-mail?

          (A) To reschedule a service

          (B) To confirm an appointment

          (C) To request a payment

          (D) To inquire about a special offer

188. What is suggested about Duke’s Lawn Service?

          (A) They want to schedule more work in April and May.

          (B) They have customer referral program.

          (C) They just opened for business.

          (D) They are fully booked in April.

189. How much will Ms. Sharpley pay for the service she requested?

          (A) $65

          (B) $120

          (C) $140

          (D) $210

190. What is suggested about Ms. Sharpley?

          (A) Her yard is less than 1 acre.

          (B) Her yard has a lot of trees.

          (C) She has a lunch appointment on April 2nd.

          (D) She will receive a discount on a future lawn mowing.

Questions 191-195 refer to the following e-mail, schedule, and form.

To : Simon Lloyd <>

From : Alisia Jarvis <>

Date: November 16

Subject : DVDs


Dear Mr. Lloyd,

Based on your purchase history, we have selected four new titles that we think you would enjoy. Please find a list attached to this message.

Please note that in-stock titles are shipped on the day they are ordered and are usually delivered in five business days. Soon-to-be-released movies can be ordered by emailing me. These items are available at a ten percent discount and are shipped to you as they become available.

Happy viewing!

Alisia Jarvis
Superflix Movies Online

New DVDs

Destination Nova

Starring: Josh Gifford

Directed by: Steven Barnstable

Price: $15.50

The plants in the Nova system are under attack from all sides. It’s a race against time to save the eco system and the civilization from total destruction.

Availability : In stock

The Rodwell Saga. Part 3

Starring: Jonathan Bird

Directed by: Janet Porterfield

Price: $19.99

The family saga continues against trouble and strife. Internal friction still remains between the ‘Rodwell’ brothers. Issues remain over land rights, whisky production and of course lovers. Which brother will exotic Maria choose and how?

Availability: In stock

Bob Spindlers Complexity

Starring : Rachael Jenner

Directed by: Jose Serrano

Price : $25.99

They say there are two sides to every story, and this is often the case with people too. Bob Spindler is your everyday kind of Doctor, but at night he becomes a possessed individual hell bent on revenge!

Availability: To be released in December. Preorder now.

The Power, The Glory, and The Despair

Starring: George Lebest

Directed by: Johnny Lebest

Price : $23.50

A real life documentary about a soccer star’s humble beginnings, whose life went from rags to riches, and to despair in 30 years Th is DVD includes, out shots, uncut interviews and previously unseen footage of George.

Availability: In stock

To: Alisia Jarvis <>

From: Simon Lloyd <>

Date : November 16

Subject : DVDs

Thank you for the information. I have been waiting for Serrano’ film and really would like to purchase his new work. So, Would you place my name on a waiting list for prior occupation? Also, I was wondering when the delivery date is if I decide to purchase it now. RSVP with more details.

191. Why was Alisia’s e-mail written?

          (A) To confirm an order

          (B) To offer free shipping

          (C) To invite comments about new movies

          (D) To advertise new items

192. How many business days does it usually take for a customer to receive an order?

          (A) Three

          (B) Four

          (C) Five

          (D) Six

193. What is indicated about Mr. Lloyd?

          (A) He works in the movie industry.

          (B) He requested a list of movies be sent to him.

          (C) He has purchased DVDs from Superflix in the past.

          (D) He has recently canceled an order.

194. What is NOT mentioned about “The Power, the Glory, and the Despair”?

          (A) It contains graphic content.

          (B) It is available on DVD.

          (C) It consists of unseen footage.

          (D) It is about a soccer star.

195. How much would Simon be charged for purchase?

          (A) $10.00

          (B) $15.50

          (C) $23.39

          (D) $25.99

Questions 196-200 refer to the following e-mails and schedule.

To: Tracy Adams <>

From: Gabriella Quin <>

Date: September 2 14:23:05

Subject: Upcoming trip to Los Angeles

Included is the information you requested regarding schedules for trains departing Sacramento for Los Angeles on September 12, and returning to Sacramento on September 15. You have a choice of each way of an express train or a regular train. The express train is about 2 hours faster. Let me know your preference and I will make the arrangement for you. Do you still want to book a ticket for Gideon Brown? I know you will attend the entire convention, but I am not sure he will. Please let me know about his schedule ASAP.

To: Gabriella Quin <>

From: Tracy Adams <>

Date: September 2 15:31:32

Subject: Upcoming trip to Los Angeles


Thanks for the information. I need to arrive in Los Angeles no later than 6:30 on September 12 so I can get to the LA Convention Center and make sure everything has been set up for my presentation. Therefore, I would like to take the 1:14 train. On September 15, I need to be back in Sacramento by around 7:00 at the latest. Could you please reserve a seat on train 71 for me?

Gideon would like to leave Sacramento on September 13 around 3:00. He will return with me on September 15. Could you please reserve train tickets for him?

Could you please get in touch with our colleagues in Seattle to find out where they will be staying? I need to stay at the same hotel so that we can work together to finalize our presentation.

Thanks for organizing this.

196. Which train does Ms. Adams want to take to Los Angeles?

          (A) 17

          (B) 28

          (C) 36

          (D) 33

197. When will Ms. Adams’s train leave Los Angeles for Sacramento?

          (A) 1:30 P.M.

          (B) 3:00 P.M.

          (C) 3:10 P.M.

          (D) 3:30 P.M.

198. What is indicated about Ms. Adams?

          (A) She has reserved a conference room.

          (B) She will return from Los Angeles on September 12.

          (C) She will travel with Mr. Brown to Los Angeles.

          (D) She will prepare a presentation with colleagues from Seattle.

199. What does Ms. Adams ask Ms. Quin to do?

          (A) Cancel the reservation

          (B) Ask Mr. Brown for a travel itinerary

          (C) Attend a convention

          (D) Contact the Seattle office

200. What information is not included in Ms. Adams’ e-mail?

          (A) The name of the convention center at which she will give a presentation

          (B) The number of the train she wants to take from Los Angels to Sacramento

          (C) The topic of presentation that she need to finalize

          (D) The approximate time she would like to arrive in Sacramento

Answer Key

Answer Key

101. (D)   102. (A)   103. (C)   104. (D)   105. (D)

106. (B)   107. (A)   108. (C)   109. (B)   110. (A)

111. (C)   112. (C)   113. (B)   114. (D)   115. (B)

116. (C)   117. (D)   118. (C)   119. (B)   120. (D)

121. (C)   122. (B)   123. (D)   124. (B)   125. (C)

126. (B)   127. (A)   128. (A)   129. (C)   130. (D)

131. (B)   132. (D)   133. (C)   134. (C)   135. (C)

136. (C)   137. (A)   138. (D)   139. (A)   140. (A)

141. (D)   142. (A)   143. (A)   144. (A)   145. (C)

146. (D)   147. (C)   148. (A)   149. (A)   150. (B)

151. (A)   152. (C)   153. (C)   154. (D)   155. (A)

156. (A)   157. (B)   158. (A)   159. (B)   160. (D)

161. (B)   162. (D)   163. (C)   164. (C)   165. (D)

166. (C)   167. (C)   168. (B)   169. (C)   170. (C)

171. (A)   172. (D)   173. (B)   174. (C)   175. (D)

176. (B)   177. (C)   178. (D)   179. (B)   180. (B)

181. (D)   182. (B)   183. (A)   184. (C)   185. (B)

186. (B)   187. (B)   188. (A)   189. (B)   190. (D)

191. (D)   192. (C)   193. (C)   194. (A)   195. (C)

196. (C)   197. (A)   198. (D)   199. (D)   200. (C)