Part 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. The clothing company whose products made it to the European market last year ——- the possibility of making inroads into the Asian market.

          (A) has been exploring

          (B) explore

          (C) was explored

          (D) exploring

102. In order to——- a spot for this extremely exciting event, please fill out the attached form and return it along with a check.

          (A) respond

          (B) appoint

          (C) reserve

          (D) connect

103. Because of ——- years of print shop experience, Lucia can predict the outcome of a final print and compensate for individual shop variables.

          (A) she

          (B) her

          (C) hers

          (D) herself

104. ——- it took only two months to finish the construction of this building shows the remarkable progress of the new transportation system.

          (A) What

          (B) So

          (C) That

          (D) While

105. Make sure that each appliance is put through a ——- quality-assurance process to ensure that it reflects your brand’s standards.

          (A) dependent

          (B) withheld

          (C) stringent

          (D) founded

106. The amount of assistance you may receive is——- through a standard needs assessment.

          (A) determined

          (B) determines

          (C) determine

          (D) determination

107. This 170-room hotel is equipped with four restaurants, three meeting rooms, a discotheque, a swimming pool, and other

          (A) facilities

          (B) qualities

          (C) conventions

          (D) categories

108. At present, a significant number of products manufactured in the region do not meet the quality ——- of more demanding markets.

          (A) require

          (B) requirements

          (C) requires

          (D) requiring

109. Quality products and ——- more high-risk goods require a detailed analysis of the suppliers that are willing to quote for a contract.

          (A) all

          (B) very

          (C) any

          (D) even

110. The new office, located in the Chrylser Bank Building, is ——- and well lit.

          (A) spacious

          (B) spacing

          (C) spaciousness

          (D) spaces

111. Before filing a report, you may want to check it ——- errors that might cause the report to be rejected by the ethics commission.

          (A) in

          (B) for

          (C) over

          (D) from

112. As the market slows down, houses may stay on the ——- for an extended amount of time.

          (A) sale

          (B) market

          (C) place

          (D) advertisement

113. The ideal candidate will ——- the company as a self-motivated team player capable of motivating people to reach their full potential.

          (A) attend

          (B) perform

          (C) express

          (D) represent

114. Our office manager will decide ——- to purchase the new filling cabinets from Morris Supply or Colortex.

          (A) whether

          (B) neither

          (C) so that

          (D) even if

115. Until the renovation of its production facility is complete, Fine Furnishings expects its domestic sales——- temporarily.

          (A) have worsened

          (B) be worse

          (C) to worsen

          (D) worsening

116. The temperature will climb ——- the day with a high of 35 degree Celsius today.

          (A) throughout

          (B) considering

          (C) unless

          (D) least

117. When sifting through the office email, make sure to keep only important letters and delete ——- mail.

          (A) incidental

          (B) insufficient

          (C) prerequisite

          (D) decreased

118. ——- is interested in the preservation of endangered species is advised to read this book.

          (A) Everyone

          (B) Those

          (C) Whoever

          (D) Who

119. They would ——- find job opportunities in a big city than stay in a small town with uncertain job prospects.

          (A) more

          (B) like

          (C) rather

          (D) willing

120. The exhibition reflects the diversity of the university this week ——- celebration of Martin Luther King, Jr.

          (A) of

          (B) under

          (C) at

          (D) in

121. If you would like to receive more information regarding temporary employment——-, please enter the following information .

          (A) opens

          (B) openings

          (C) openness

          (D) opener

122. The new office building will be named after David Tang for his ——- effort to support and raise funds for us.

          (A) continuous

          (B) prosperous

          (C) mature

          (D) straight

123. The board believes that the business plan submitted by the company is not ——- sound.

          (A) finance

          (B) finances

          (C) financial

          (D) financially

124. The company is currently offering a 20% ——- on all the electronic products it produced within the last two years.

          (A) economy

          (B) retail

          (C) marked

          (D) discount

125. A policy you buy on ——- may be more expensive than group coverage, and you will have to qualify for it.

          (A) yours

          (B) yourself

          (C) your own

          (D) you

126. The flight was delayed due to a thunderstorm ——- by some heavy rain.

          (A) will accompany

          (B) accompanying

          (C) to accompany

          (D) accompanied

127. Several important things that you should do when ——- for an interview are to dress appropriately, relax, and be comfortable.

          (A) prepare

          (B) preparing

          (C) preparation

          (D) preparatory

128. A Web document with an obvious bias does not ——- imply that the information it contains is without value.

          (A) barely

          (B) highly

          (C) gradually

          (D) necessarily

129. When you advertise your product with an image or visual effects, you have to make that sale ——- 30 seconds.

          (A) under

          (B) within

          (C) directly

          (D) only

130. The registration office will be open for a ——- time only, and anyone can use the facilities there without restriction.

          (A) minor

          (B) lower

          (C) partial

          (D) limited

Part 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following letter.

Dear Ms. Bauer,

We at Aqua Corp are —131.—- to announce that we are ready to begin our business relationship with you and invite you to visit our east coast factory in Montreal for a tour and to meet with some of our board members.

We truly feel that our products, specifically our water filtration system, will help provide —132.—- with the best quality filtered tap water in all of your restaurants nationwide. —133.—-.

If you have any questions or concerns, please do not hesitate to contact me day or night. You can

always reach me—134.—- calling my cell phone.

I look forward to seeing you again in the near future.

Mike Krupick, Senior Vice President
Aqua Corp industrial products Ltd.

131.  (A) pleased

          (B) pleasing

          (C) pleasant

          (D) pleasure

132.  (A) me

          (B) you

          (C) them

          (D) their

133.  (A) We expect to have all your restaurants outfitted with our equipment by the end of January.

          (B) If you need to provide any equipment, please contact the event organizer, Martin Walsh.

          (C) Your innovative product designs have contributed greatly to our company’s success in the last three years.

          (D) Our elite architects will design or renovate an existing house exactly the way you want.

134.  (A) on

          (B) by

          (C) at

          (D) in

Questions 135-138 refer to the following memo.

To: All Churchdown Retirement Home Residents

The Residents’ Committee will be assembling on June 7th at 7:00 P.M. to discuss changes to the communal parking policy. As you are aware, a proposal was raised in May —135.—- a dedicated area for residents to park.

136.—-, residents may park in any public space. However, there have been complaints about the increasing number of residents parking in the street, which has caused other local people to be unable to park by their homes.

137.—-. The proposed policy will allocate specific parking areas for residents and guarantee that there is —138.—- parking for local people.

If you cannot attend the meeting and would like to put forward your thoughts, please contact care home supervisor Scott Jenkins at 913-555-1953.

135.  (A) to designate

          (B) designates

          (C) designated

          (D) designate

136.  (A) Eventually

          (B) Currently

          (C) Immediately

          (D) Formerly

137.  (A) I have rewritten the company safety standards to clarify a few points about safety.

          (B) This situation is intolerable as local people have a right to park by their homes.

          (C) This area is so crowded with cars that many visitors complain about the lack of parking spots.

          (D) New parking garage was needed because of the lack of public parking in the downtown area.

138.  (A) professional

          (B) public

          (C) temporary

          (D) ample

Questions 139-142 refer to the following memo.


To: All employees
From: Shaheed Ali, Human Resources
Date: April 21
Re: Promotion

We are happy to inform you that Lai Chin has been promoted to office manager, effective April 15. We wish Ms. Chin well on this well-deserved —139.—-.

Ms. Chin was responsible for our success last month for —140.—- a more efficient administration system, and —141.—-.

Ms. Chin will remain as the main point of contact for issues related to budgeting for office supplies. —142.-— office location will also remain the same.

139.  (A) scholarship

          (B) nomination

          (C) advancement

          (D) increase

140.  (A) introduction

          (B) to introduce

          (C) introducing

          (D) introduced

141.  (A) we gave her a warning that her work habits would have to improve or she would risk termination.

          (B) she frequently arrives late to work and takes lunches much longer than the one hour allowed.

          (C) she has been processing our office requirements efficiently for the past six years.

          (D) our disappointment in her work is not only due to her poor sales record.

142.  (A) Her

          (B) Their

          (C) Mine

          (D) Its

Questions 143-146 refer to the following e-mail.

To: Customer Services(
From: Marc Bernard(
Date: October 27
Subject: Broken watch

To whom it may concern,

I am hoping you will be able to give me some information on how to —143.—- a watch.

I have had model X27B for three years, and —144.—- last week, it worked fine. Now, it doesn’t work.

I thought the battery was dead, so I changed the battery. —145.—-, it does still not work. It is clear that the watch malfunctions due to a mechanical defect.

As there are still two years remaining in the warranty period, I’d like to have my watch repaired free of charge.

146.—-. Please let me know what I can do about it.


Thank you for your assistance.

Marc Bernard

143.  (A) repair

          (B) sell

          (C) install

          (D) purchase

144.  (A) after

          (B) unless

          (C) by

          (D) until

145.  (A) Only

          (B) However

          (C) Also

          (D) Even

146.  (A) Of course, none of this would be possible without such a hard working team.

          (B) And unlike other similar repair centers, it’s staff are friendly and attentive.

          (C) Only authorized service centers should perform system maintenance and repairs.

          (D) There is no authorized service center for Sierra Watch in my area.

Part 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following advertisement.


Annual Winter Sale will take place between January 5 and January 12 at Goodman’s Department Store.

Take 20% off all apparel in our stores from shirts to socks. Shop early for the best selection of cold weather fashions.

Enjoy savings at any of our Goodman’s Department Store locations: Lakeview, Creville, Franktown

Customers, please note:

●  Discounts exclude ski clothes and gear including goggles.
●  During Goodman’s Annual Winter Sale, stores will open 9 A.M. to 8 P.M.
     Regular store hours, 10 A.M to 6 P.M. Closed on Sundays.

147. What is suggested about the sales event?

          (A) It will last for 2 weeks.

          (B) It will start on January 12.

          (C) It is limited to Goodman’s Lakeview location.

          (D) It will be held during special business hours.

148. According to the advertisement, what item is NOT being offered at reduced prices during the annual winter sale?

          (A) Coats

          (B) Shirts

          (C) Goggles

          (D) Socks

Questions 149-150 refer to the following text message chain.


Katherine, do you have anything in particular scheduled from May through August?

11:45 A.M.


A person from a travel magazine called and requested a photographer who could take some underwater photo shots. The assignment will take place in California.

11:46 A.M.


I’d love to take that assignment! Let’s see, how about June?
I don’t have anything scheduled for June yet.

11:50 A.M.


Great! I’ll call the magazine editor right away and tell him that you’re available in June.

11:53 A.M.


Thanks! Oh, and can you ask him if they can provide the scuba diving equipment that I’ll need?

11:59 A.M.

149. At 11 :53, what does Macaulay mean when he writes, “Great”?

          (A) He thinks that the job opportunity is good for Katherine.

          (B) He feels good because Katherine is available for the job opening.

          (C) He wants Katherine to contact an employer.

          (D) He considers works of a photographer attractive.

150. When will Katherine go to California?

          (A) May

          (B) June

          (C) July

          (D) August

Questions 151-152 refer to the following advertisement.

Fort Dale’s Water Taxi

More Than a Boat Ride!!

Never drive in the morning and afternoon heavy traffic and enjoy a leisurely cruise along Fort Dale’s waterway. Our friendly captains and crew are eager to welcome you aboard. With hourly departures from the cities of Mount Vernon and Whitecliff, our comfortable, state-of-the-art boats will take you quickly and comfortably to Fort Dale’s West Terminal, which is conveniently located just minutes away from the Fort Dale business district. Fort Dale Water Taxi is pleased to announce that riders can now purchase a monthly pass for only $90. And you can leave your car in a secure parking lot at either the Mount Vernon or Whitecliff Terminal for only $1 for the entire day. For schedules and more information, visit us online at

151. For whom is the advertisement probably intended?

          (A) Fort Dale Water Taxi job applicants

          (B) Boat crew members

          (C) Commuters to Fort Dale

          (D) Owners of car rental business

152. What is suggested about Fort Dale?

          (A) Its business district is close to the boat terminal.

          (B) It will soon be connected to Mount Vernon by bridge.

          (C) It provides affordable parking for the crew members only.

          (D) It is the only town that offers water taxi service.

Questions 153-154 refer to the following letter.

From: Julia
To: Maureen

Please arrange the travel and hotel accommodations for Yan Chang based on the following itinerary. To avoid any conflicts with scheduled morning and afternoon meetings while traveling around North America, all flights must have late evening departures with the exception of Hong Kong to Vancouver flight.

Mr. Chang has a conference call at 9 in the morning, and he can leave around 2:00 p.m. that day.

   – March 9: Hong Kong to Vancouver

   – March 12: Vancouver to Los Angeles

   – March 14: Los Angeles to Denver

   – March 16: Denver to New York City

   – March 19: New York City to Hong Kong

As you noted in the last e-mail, there are no available direct flights on March 19 for return trip from New York City to Hong Kong. Therefore, please allow at least 2-hour layover at the point of transfer for any possible delays of the flight from New York City. Also, please note that Mr. Chang asked to change planes in San Francisco if at all possible.

153. On which day can Mr. Chang depart in the afternoon?

          (A) March 9

          (B) March 12

          (C) March 14

          (D) March 19

154. What has Mr. Chang asked to do?

          (A) To change hotel locations

          (B) To change meeting schedules

          (C) To return in direct flight

          (D) To transfer in San Francisco

Questions 155-157 refer to the following information.

Fantasy Book Reading Club

1307 St. Washington, North Hampton

Join the Fantasy book reading club for great deals on science fiction and fantasy books!

We carry all of your favorites, from the popular Space Viking series to other good works like The Name Of The Wind, The Tower Of Shadows and Stoneheart. We only deal in science fiction and fantasy books.

Fantasy book reading club members enjoy these benefits:
Up to 50% off publishers’ price.
Thousands of titles to choose from exclusive access to our member’s website, 24 hours a day, 7 days a week.

In addition, every member can have a free newsletter every month, and each issue contains newly released works as well as reviews of renowned critics.
Members are required to order at least one title every month.

Visit our website : to register!

155. What kind of products are sold by the book club?

          (A) Novels

          (B) Poems

          (C) Textbooks

          (D) Newsletters

156. What is NOT a benefit of membership?

          (A) A complimentary newsletter

          (B) Free book downloads

          (C) Discounted prices

          (D) Access to a members-only online club

157. According to the information, what should someone do to join the club?

          (A) Sign an application

          (B) Pay a membership fee

          (C) Visit a website

          (D) Attend a meeting

Questions 158-160 refer to the following announcement.

The Daily Express

Job Listings

Monday, September 7

Friends of the Earth

Making life better by inspiring solutions to environmental problems

Friends of the Earth is committed to preserving the earth’s environment. We are currently looking for an experienced, creative, and dedicated environmental expert to work in our office in Vienna, Austria.

With employees from all over the world, the FOE is a linguistically diverse community. However, English is the working language of the organization and fluency in written and spoken English is a must. In addition to this requirement, applicants must possess a degree in environmental science, hydrology, or biology, and have at least three years of international work experience.

Responsibilities include: Working with director Clifford Samuelson to accelerate the expansion of our research programs; Conducting surveys on the environmental issues; and Implementing internal strategies to ensure that programs operate within the budget and that fund-raising goals are met.

For a full description of the position and application form, please visit Please e-mail you r application with a current resume, a letter of recommendation, and a writing sample to Clifford Samuelson by September 30.

158. For whom is this announcement most likely intended?

          (A) Environmental specialists

          (B) Administrative assistants

          (C) Human resource professionals

          (D) International trade experts

159. According to the announcement, what is NOT a part of the job description?

          (A) Managing financial resources

          (B) Promoting organic farming

          (C) Assisting the organization’s research program

          (D) Conducting surveys on environmental issues

160. What must applicants send to the director?

          (A) A list of languages spoken

          (B) A cover letter

          (C) A letter of recommendation

          (D) A copy of a university diploma

Question 161-164 refer to the following online chat discussion.

Eli Roth

4:55 P.M.

Hey, Susan, how are the preparations for the orientation session for new employees coming along?

Eli Roth

4:56 P.M.

Since this is your first time running this session, I was wondering if you need any help.

Susan Allamand

4:59 P.M.

Oh, thank you for that.

Susan Allamand

5:00 P.M.

Actually, I want to make sure everyone gets the handbook with safety guidelines, so I was going to ask you if you have more copies of these handbooks.

Eli Roth

5:03 P.M.


You name it, you get it.

Eli Roth

5:04 P.M.

Especially, if you talk to Ms. Julie Mayson, our factory manager, she will give you additional handbooks. Anything else I can help you with?

Susan Allamand

5:06 P.M.

In fact, it would be great if you could also review my presentation file and give me some feedback. I would really appreciate any suggestions to improve my presentation.

161. What is Susan preparing?

          (A) A business trip

          (B) A job interview

          (C) An orientation

          (D) A safety inspection

162. Why is Susan asked to contact Ms. Mayson?

          (A) She is in charge of ordering office supplies.

          (B) She has a sample video.

          (C) She wrote safety guidelines before.

          (D) She would have extra copies.

163. At 5:03, what does Eli Roth mean when he writes, “You name it, you get it”?

          (A) He can organize the event for Susan.

          (B) He can help Ms. Mayson make handbooks.

          (C) He can review Ms. Allamand’s presentation.

          (D) He can provide materials Susan wants.

164. What does Ms. Allamand ask Mr. Roth to do?

          (A) Help her give a presentation

          (B) Send her the handbooks

          (C) Go over a document

          (D) Conduct an inspection

Questions 165-167 refer to the following advertisement.

Water’s Edge Apartments

We at Yanco Home Builders are pleased to announce that we are currently constructing 120 units in the Bridgeport district of Lake City. — [1] –.To date, site preparation and foundation construction have been completed. Framing of the building is nearing completion. — [2] –. Construction of these fine apartments is expected to be completed by next Spring.

— [3] –. Ground-floor units with 3 bedrooms will have their own gardens and expanded patios. Second and third floor units will consist of 2 bedrooms and 2 baths with a balcony to the lake side. These terrific apartments with a lake view come with electric heating, fully-equipped kitchen appliances, a washing machine and drier, and a queen-sized sofa bed. — [4] — .

In the heart of a friendly neighborhood close to parks and lakes, there is convenient access to public transportation, health care, and shopping centers.
Call us today to get to know more about the perfect place to call home!

Model units will be open for viewing, beginning August 15.
Call us at 554-555-6012 for more information.

165. What is stated about the apartments?

          (A) Exercise facilities are available.

          (B) Construction is under way.

          (C) Home media appliances are included.

          (D) The living rooms are spacious.

166. What information is NOT included in the advertisement?

          (A) The general location of the units

          (B) The date the model apartments open

          (C) The number of units being constructed

          (D) The investment value of the property

167. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?

          “Installation of roofing and siding is well on its way.”

          (A) [1]

          (B) [2]

          (C) [3]

          (D) [4]

Questions 168-171 refer to the following article.

Rupertson Corporation and Belco Company
Announced Merger
Paris, France, May 7th

The Rupertson Corporation and the Belco Company announced today that they have signed a merger agreement which will create one of the largest architecture consulting firms in Europe. — [1] –. This new company, to be called Belco-Rupertson Corporation, will launch in August.

— [2] –. This company will combine the architecture design expertise of the Belco Company and the sales capabilities of Rupertson Corporation to create the industry’s largest design and construction service provider. — [3] –. The headquarters of this new joint company will be in Brussels, Belgium after the company completes its purchase of the former central offices of financial company, ACM. — [4] –. Headquarters of Belco company in Paris will still serve as a branch office.

168. What is NOT mentioned about Belco Rupertson Corporation?

          (A) It will be a large corporation.

          (B) It will move into a newly purchased office building.

          (C) It will begin doing business in May.

          (D) It is a combination of two companies.

169. What kind of company will Belco-Rupertson Corporation be?

          (A) A design and construction service provider

          (B) A financial company

          (C) An advertising agency

          (D) A manufacturer of computer equipment

170. Where will Belco-Rupertson’s headquarters be located?

          (A) In Spain

          (B) In France

          (C) In Germany

          (D) In Belgium

171. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?

          “Due to this relocation, most of Rupertson’s offices in Germany will close.”

          (A) [1]

          (B) [2]

          (C) [3]

          (D) [4]

Questions 172-175 refer to the following advertisement.

Peace Of Mind

Treasure Movers Is at Your Service!

If you need packing, carrying, and transportation assistance, we’re the solution for you. Treasure Movers has been in business for 15 years, and for the last 10 in Folks City. Whether you are moving locally or internationally, you can rely on friendly, dependable service. Our dedicated staff will help you pack and transport your belongings to your new home safely and easily.
So you will have Peace Of Mind!

As a member of the Folks City chamber of Commerce, we offer decidedly affordable prices to fit almost any budget. Our customer service representatives can help you choose the service package that is right for you.
Our service has been rated #l by Folks City Monthly Magazine for the last five years, and we guarantee full satisfaction.

Call 555-0813 for details or visit our web site,

Consultations and appointments can be scheduled by phone only. Cash, check and credit cards are accepted. Deferred payment plans can also be provided when customers need to wait for an employer to reimburse moving costs. Speak with a customer service representative for details.

172. What kind of service does the business offer?

          (A) Moving household goods

          (B) Maintaining buildings

          (C) Offering loans at low interest rates

          (D) Assisting with tours and travel

173. How long has the business been in Folks City?

          (A) For 5 years

          (B) For 10 years

          (C) For 15 years

          (D) For 20 years

174. According to the advertisement, what gave the business a top rating?

          (A) A consulting firm

          (B) A customer survey

          (C) The chamber of commerce

          (D) A publication

175. How can customers learn about deferred payment plans?

          (A) By _checking out the company’s advertisement

          (B) By contacting the customer service representatives

          (C) By looking at the company’s website

          (D) By asking their employer

Questions 176-180 refer to the following invitation and e-mail.

To: Albert Waters <>

From: Mary Ammon <>

Date: March 4

Subject: Catalog


Dear Albert,

I’m attaching some sample pages from the upcoming summer catalog. I would like you to look them over. I think we probably have to redo the pages featuring the swimwear. The swimwear pictures look out of focus a little bit. We have to hurry on this, especially if we have to have the pictures retaken. I have to send the entire document to Donaustrica Printing by April 1 so that the catalogs can be mailed to customers on May 10.


To: Mary Ammon <>

From: Albert Waters <>

Date: March 5

Subject: Technical problem



When I was reading your message yesterday, I accidentally poured coffee on my laptop. Afterwards I tried to open the attached file from another computer. For some reason, your message was deleted and I am not yet able to respond to your concern.

Could you please resend the attachment? I’ve got time this afternoon because my meeting with the marketing department has been rescheduled for tomorrow.


176. What does Ms. Ammon want Mr. Waters to do?

          (A) To order some swimwear

          (B) To take some pictures

          (C) To review the pages of a catalog

          (D) To send the shipment of a catalog

177. By when must the document be sent to Donaustrica Printing?

          (A) March 4

          (B) March 5

          (C) April 1

          (D) May 10

178. Why did Mr. Waters send Ms. Ammon an e-mail? ·

          (A) To arrange to meet with her

          (B) To extend the deadline of the project

          (C) To suggest her to review the catalog

          (D) To ask her to send him the material

179. In the second e-mail, the word “concern” in paragraph 1, line 3, is closest in meaning to

          (A) worry

          (B) cause

          (C) interest

          (D) involvement

180. What most likely is the attachment referred to by Mr. Waters?

          (A) A publishing schedule

          (B) A shipping contract

          (C) The printer’s contact information

          (D) Unclear pictures of swimwear

Questions 181-185 refer to the following information and e-mail.

Maple Ridge Center for Technological Advancement

10th Annual Inventors Conference

Prototype Exhibition Schedule

October 5, Second Auditorium

Cindy Damon, Events Coordinator

09:00 A.M. — “Ultra thin laptops” Andrew Drexler

10:00 A.M. — “E-books – Portable Reading Devices” Sookhee Baek

11:00 A.M. — “The Evolution of Green Technology” Albert Chu Noon – Lunch Buffet

1:00 P.M. — “Face Recognition Security Software” Frank Seabrook

2:00 P.M. — “The latest innovations in Medical Technology” Dr. Farhad Lalji

3:00 P.M. — “Inventors and Venture Capitalists Networking Sessions” All Participants

4:00 P.M. — “Closing Presentation” Cindy Damon

To: Frank Seabrook <>

From: Deborah Stanley <>

Date: October 7

Subject: Conference Follow-up


Dear Mr. Seabrook,

It was a pleasure to make your acquaintance at the Inventors Conference at the Maple Ridge Center on October 5. As we discussed, my firm Securatech, is interested in securing the rights to your product. I was hoping we could arrange a meeting in the next couple of weeks to commence negotiations. As of October 21, I will be traveling abroad on business until the end of November, and will be unavailable. I can assure you that our interest in your product is genuine and I look forward to discussing your product in greater detail at your leisure.

Please get back to me as soon as possible.

Deborah Stanley
Senior Vice President, Securatech


181. For whom is the conference most likely intended?

          (A) Authors

          (B) Security guards

          (C) Software engineers

          (D) Electronic inventors

182. Who is in charge of the conference?

          (A) Cindy Damon

          (B) Deborah Stanley

          (C) Albert Chu

          (D) Andrew Drexler

183. What is NOT true about each exhibition?

          (A) They take place on the same day.

          (B) They take place at different locations.

          (C) They last an hour or less.

          (D) They each have a different presenter.

184. What is the purpose of the e-mail?

          (A) To report on a new product

          (B) To request a meeting

          (C) To cancel a meeting

          (D) To arrange a business trip

185. In what product is Ms. Stanley interested?

          (A) Medical Technology

          (B) Face Recognition Software

          (C) Portable Reading Devices

          (D) Ultra thin laptops

Questions 186-190 refer to the following notice, invoice, and letter.

Computers Made to Order

SECOND NOTICE – October 11

Our records indicate that this invoice is over thirty days past due and is now subject to a 15% late payment fee. Enclosed is a copy of the original invoice with the fee included.

Disclaimer: All sales are final and no returns will be accepted. The total amount of the bill is due within 30 days of receipt. A 15% surcharge will be added to all bills over 30 days late.

Thank you for shopping with Computers Made to Order.

Address all questions/disputes to:
Ethan Masterson – Director of Accounting
5378 Yates Drive
Radcliffe, KY 90345
(743) 555-7043


Item Quantity Price Total
Model 2000ce
Desktop Computer
10 $1,500 $15,000
Model DT450
Multipurpose Printer/Scanner
1 $300 $300
Model CASO
Flatscreen Monitor
1 $265 $265
Accessory Kit
(Mouse – 1, Speakers – 2, Keyboard – 1, Surge Protector – 1)
1 $35 $35
Tax $936
15% Surcharge $2,480
Total Payment Due: $19,016

October 15th

Dear Mr. Masterson,

I am disappointed that you have chosen to pursue this billing. I realize, as you pointed out in our conversation two weeks ago, that you believe you have the right to charge me because of your notice on your invoice. But this order, and my being overcharged, is the result of a typing error, and is not a typical return. It is clear that I intended to purchase only one Model 2000ce, as evidenced by my order of only 1 monitor, printer and accessory kit. Since the order was completed by phone, I unfortunately do not have printed documentation to support my claim. I do, however, have the confirmation number given to me over the phone by the person who took the order. That confirmation number is XL123 – 33A. I’m sure if you check your records you’ll see that I am correct.

Furthermore, I refused delivery on the extra units, and I refuse to pay for products which I did not order and do not possess. Therefore, that does not make me liable for all the cost of their production, since I did not order them.

I am happy to pay the original bill of $2,226. If this is acceptable, please send me a corrected invoice and I will return payment. If you choose not to correct the invoice and pursue this billing, I ask that you direct all further invoices and correspondence to my attorney:

   James Clarke
   Clarke and Associates
   642 Bayside Drive
   Louisville, KY 93357

I hope this matter can be resolved without any legal involvement. ·

Charles Harrison

186. Why did Mr. Harrison write the letter?

          (A) To order a computer

          (B) To dispute a bill

          (C) To confirm an order

          (D) To complain about service

187. In the letter, the word “liable” in paragraph 2, line 3 is closest in meaning to

          (A) innocent

          (B) responsible

          (C) capable

          (D) reasonable

188. Why does Mr. Masterson believe he can charge Mr. Harrison?

          (A) The disclaimer says all sales are final.

          (B) Mr. Harrison admitted making an error.

          (C) The computers were all made for Mr. Harrison.

          (D) Mr. Masterson did not notice any mistakes.

189. For how long has Mr. Harrison had the second invoice?

          (A) Four days

          (B) Fourteen days

          (C) One month

          (D) Two months

190. What will Mr. Masterson most likely do if he refuses to change the invoice?

          (A) Send a bill to Mr. Clarke

          (B) Add an additional surcharge

          (C) Reconfigure the computers

          (D) Deliver the computers to Mr. Harrison

Questions 191-195 refer to the following flight itinerary, letter and e-mail.

Viaja Airlines

Dear. Diane

Enclosed is the itinerary that confirms your e-ticket reservation. Please print this document and present it at the check-in counter along with your passport. There will be a $50 processing fee for changes to this itinerary that are initiated by the passenger.

Notice: On January 1 of this year, Viaja Air implemented a $40 fee per bag for passengers checking more than one piece of luggage. The weight limit of each additional bag is 20 Kilograms. Passengers will be charged $15 per kilogram in excess of this limit.

We, Viaja Airlines is always at your superative service!

To: Diane Stephens <>

From: Josefina Sanchez <>

Date: September 20

Subject: Flight to Santiago

Dear Ms. Stephens,

I am writing concerning your October 10 reservation with Viaja Air. The connecting flight from La Paz to Santiago has been cancelled so we have booked you on a direct flight leaving Lima at 10:00 am and arriving at the same time, 2:55 pm. We have upgraded you to first class at no charge. We apologize for any inconvenience this may cause. This change is only for the flight on October 10. Your return flights remain unchanged.

Please respond to this e-mail as soon as possible to confirm your acceptance. If we don’t receive an e-mail from you within 24 hours, we will attempt to reach you by phone to confirm your new itinerary. Thank you for choosing Viaja Air.


Josefina Sanchez


Viaja Air Customer Service

191. At what time is Ms. Stephens scheduled to arrive in Santiago?

          (A) 10:20

          (B) 11 :40

          (C) 2:55

          (D) 7:15

192. What is the basic fee to charge a second piece of luggage?

          (A) $15

          (B) $20

          (C) $40

          (D) $50

193. Why did Ms. Sanchez send an e-mail to Ms. Stephens?

          (A) To remind Ms. Stephens to print out her itinerary

          (B) To notify her of a schedule change

          (C) To apologize for staff errors

          (D) To find out if she received her updated itinerary

194. What flight was canceled?

          (A) VA 426

          (B) VA 587

          (C) VA715

          (D) VA 895

195. What does Ms. Sanchez ask Ms. Stephens to do?

          (A) Confirm that the change is acceptable

          (B) Select another flight to La Paz

          (C) Call customer service

          (D) Pay an additional fee

Questions 196-200 refer to the following advertisement, information, and e-mail.

Summer Intern Wanted

Communications Position Open at Maden Associates

Maden is a consultant for online marketers around the world. We were founded in 1980, and are well known for our superior customer service traditions and business practices. We are currently seeking a summer intern to support our Communications Department.

This is a great career opportunity for a college student who is planning to get into the communications field. We are seeking an outstanding professional who can keep strict deadlines.

If you believe your potential, you may check the attached information including the optimal qualification and job description for application.

Responsibilities include:

• Assisting with writing and editing ad copy, e-mail messages, memos, and various other documents

• Planning meetings

• Monitoring industry trends

• Conducting market research

• Writing reports


• Previous experience in a communications setting preferred

• Excellent written and verbal communication skills required

• Computer literacy

For immediate consideration, please send your resume, as an e-mail attachment, and include a cover letter.




Subject: Summer Intern Position


Dear Sir or Madam:

I saw your ad for a summer internship, and I’m writing to apply for it. I’ m presently working on a journalism degree in college. Every summer until now, I have worked in the school office handling the school ‘s communications. My duties were similar to what you described in your ad, so I think I’m very qualified for the job you ‘re advertising.

I’ m also computer-literate and familiar with many software applications.

I’ m a very hard worker and hoping to have a career in communications or journalism someday. Please look over my attached resume and let me know if you think I’ d be suitable for your company. I look forward to your reply.

Sincerely yours,

June Williams

196. Which of the following is NOT a responsibility of the position?

          (A) Writing reports

          (B) Planning meetings

          (C) Investing in the market

          (D) Checking out what is happening in the market

197. What is a requirement for the position?

          (A) The candidate must be over 25.

          (B) The candidate must have excellent speaking and writing skills.

          (C) The candidate must have a laptop computer.

          (D) The candidate must have managerial experience.

198. What does Ms. Williams do now?

          (A) She works in the school office.

          (B) She looks over resumes.

          (C) She works for Maden.

          (D) She attends a university.

199. Why does Ms. Williams feel she’s qualified for the position?

          (A) She is a recent graduate.

          (B) She has a degree in journalism.

          (C) She has computer skills and experience.

          (D) She hopes to work there someday.

200. What did Ms. Williams include with her e-mail?

          (A) A recommendation

          (B) A deadline

          (C) A resume

          (D) A transcript

Answer Key

Answer Key

101. (A)   102. (C)   103. (B)   104. (C)   105. (C)

106. (A)   107. (A)   108. (B)   109. (D)   110. (A)

111. (B)   112. (B)   113. (D)   114. (A)   115. (C)

116. (A)   117. (A)   118. (C)   119. (C)   120. (D)

121. (B)   122. (A)   123. (D)   124. (D)   125. (C)

126. (D)   127. (B)   128. (D)   129. (B)   130. (D)

131. (A)   132. (B)   133. (A)   134. (B)   135. (A)

136. (B)   137. (B)   138. (D)   139. (C)   140. (C)

141. (C)   142. (A)   143. (A)   144. (D)   145. (B)

146. (D)   147. (D)   148. (C)   149. (B)   150. (B)

151. (C)   152. (A)   153. (A)   154. (D)   155. (A)

156. (B)   157. (C)   158. (A)   159. (B)   160. (C)

161. (C)   162. (D)   163. (D)   164. (C)   165. (B)

166. (D)   167. (B)   168. (C)   169. (A)   170. (D)

171. (D)   172. (A)   173. (B)   174. (D)   175. (B)

176. (C)   177. (C)   178. (D)   179. (A)   180. (D)

181. (D)   182. (A)   183. (B)   184. (B)   185. (B)

186. (B)   187. (B)   188. (A)   189. (A)   190. (A)

191. (C)   192. (C)   193. (B)   194. (B)   195. (A)

196. (C)   197. (B)   198. (D)   199. (C)   200. (C)