Part 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. Employees have been asked to update ——- personal information.

          (A) theirs

          (B) their

          (C) them

          (D) they

102. Sporting goods store revenues from overseas sales continue to represent steady

          (A) grown

          (B) grow

          (C) growth

          (D) grows

103. Upon ——- of the package, please call me immediately to verify that it has been delivered.

          (A) appearance

          (B) request

          (C) entry

          (D) arrival

104. ——- the Internet is an excellent medium for selling quality goods, many people now post their items online.

          (A) Because

          (B) After

          (C) When

          (D) So

105. To save energy, please turn off your computers and monitors before ——- the office.

          (A) leaves

          (B) leave

          (C) left

          (D) leaving

106. Due to meticulous planning by Theo James, the program was completed ——- within the budget and time constraints.

          (A) successfully

          (B) success

          (C) successful

          (D) succeeded

107. In an effort ——- accuracy, technicians are encouraged to review the works at least twice.

          (A) ensured

          (B) ensuring

          (C) to ensure

          (D) ensues

108. Please give ——- a transcript of the speech for Wednesday’s presentation.

          (A) everyone

          (B) anyone

          (C) themselves

          (D) which

109. Earlier this month, Lyssa Roberts auditioned a number of candidates ——- submitted a detailed proposal to the Dakota Theater.

          (A) since

          (B) how

          (C) who

          (D) where

110. Spin’s Department Store announced extended hours to ——- the increased demand during the busy season.

          (A) estimate

          (B) advertise

          (C) propose

          (D) accommodate

111. The main ——- at the upcoming fashion show will be metallic colors for the winter season.

          (A) thematic

          (B) theme

          (C) themes

          (D) themed

112. Maternity and paternity entitlements are announced in late May but will not come into effect ——- July 3.

          (A) between

          (B) against

          (C) until

          (D) behind

113. To comply with new health legislation, chemicals must be stored in ——- and labeled containers.

          (A) positive

          (B) approved

          (C) increased

          (D) honorable

114. Andrew Renzi’s promotion to the head of security was ——- his calm behavior during the Cairene Riot.

          (A) due to

          (B) if

          (C) whereas

          (D) so that

115. The solicitor firm of Baccarin and Sons has ——- in domestic and marital issues for over 20 years.

          (A) specialized

          (B) documented

          (C) offered

          (D) maintained

116. The stadium renovation will ——- affect visitors’ access and facilitate the use of public transport in Juventus.

          (A) favorable

          (B) favoring

          (C) favorably

          (D) favored

117. The optimum way to maintain the ——- of your new suede couch is to coat it with anti-stain treatment and keep it out of direct sunlight.

          (A) instruction

          (B) appearance

          (C) improvement

          (D) control

118. Soni Ltd. is delighted to announce the Humbro, the vehicle with the best fuel consumption rating of ——- car in its class.

          (A) each

          (B) any

          (C) some

          (D) few

119. In the past year, the Royal Charter for Lawyers has been implementing ——- that are in keeping with the association’s ethics.

          (A) to measure

          (B) measure

          (C) measuring

          (D) measures

120. While Oldham Bridge is closed for ——- repairs, business owners on Worcester high street can access the alternative route through the Enoch town center.

          (A) structuralize

          (B) structural

          (C) structurally

          (D) structured

121. All trains bound for the Ghana International Bus Terminal——- until further notice.

          (A) will be postponed

          (B) postponing

          (C) are postponing

          (D) should postpone

122. Even after two decades, the dinosaur displays at the Wallboys Ice Age Exhibition ——- thousands of tourists every year.

          (A) attend

          (B) explore

          (C) attract

          (D) remain

123. Safevale Manufacturer has become more ——- focused on sustainable packaging in the past few months.

          (A) narrowly

          (B) narrows

          (C) narrowing

          (D) narrower

124. ——- Krane Pharmaceuticals opens a new research center in Hong Kong or not depends on the cost implications of purchasing a new site.

          (A) While

          (B) Although

          (C) Whether

          (D) Despite

125. The community center will be ——- unavailable to residents while a disabled

elevator is being installed.

          (A) temporarily

          (B) stylishly

          (C) constructively

          (D) previously

126. Trenex Inc. offers——- software that can track a person’s movements throughout a working day.

          (A) innovate

          (B) innovative

          (C) innovates

          (D) innovatively

127. In his latest book, award-winning novelist Ed Skrein details his career as a ——- in Belgrade.

          (A) corresponding

          (B) correspond

          (C) correspondent

          (D) correspondence

128. As a consequence of its ——- positive ratings throughout the year, Rio Othon Palace has been nominated as Top Hotel by the Janeiro Hoteliers Association.

          (A) consistently

          (B) potentially

          (C) evenly

          (D) reluctantly

129. To cement relationships with workers at the El Divo Research Facility, management is offering ——- research opportunities.

          (A) cooperatively

          (B) cooperative

          (C) cooperated

          (D) cooperate

130. ——- exceeded the organization’s expected profitability, all employees in Koch lncorporated’s sales team were awarded a day’s holiday.

          (A) To be

          (B) To have

          (C) Being

          (D) Having

Part 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following email.

To:   Azure Corp Employees
From:   Alicia Stone
Date:   August 9
Subject:   Training Session for New Employees

To all Employees,

The training session for new employees, which was initially set for tomorrow —131.—-. The date conflicted with the August workshop, so there have been some scheduling adjustments. We have come up with two dates and you may choose the date most convenient for you. The first session will be at 11:00 A.M, Wednesday, —132.—- September 3, and the second one will be at 12:00 P.M,

Tuesday, on September 9. Please —133.—- the date after you decide which date you would attend.


I am sorry for any inconvenience this change may have caused. Thank you.

Alicia Stone
Human Resources Manager

131.  (A) was postponing

          (B) will postpone

          (C) has been postponed

          (D) had postponed

132.  (A) on

          (B) with

          (C) in

          (D) along

133.  (A) comply

          (B) confirm

          (C) reply

          (D) remind

134. (A) We hope you are satisfied with our gesture of apology and keep using our service.

          (B) We offer flexible program formats to fit the needs of individuals attending the class.

          (C) Speak with a customer service representative for more details.

          (D) Rooms for the training session will be assigned based on the number of attendees.

Questions 135-138 refer to the following e-mail.

From :   Harrison Fallon <>
To:   EAU Factory Managers <>
Subject :   Bulane Inc.
Date :   December 17

We were all —135.—- that our company has entered into negotiations with Bulane Inc. to become its main supplier for building tools. Bulane Inc’s Assistant engineer, Mr. Rigby will be coming to our main headquarters in Texas on Thursday morning —136.—- production process at our facilities with

Eric Murphy, the production manager.

137.—-. We have already arranged a limousine to take him there around 3:00 P.M. —138.—-, I ask you to create an agenda of the tour which can provide necessary details about factory operations for him.

Please call me for any questions you may have.

Harrison Fallon

135.  (A) said


          (C) suggested

          (D) notified

136.  (A) discussed

          (B) to discuss

          (C) discussing

          (D) discussion

137. (A) Engineers who ignore the rules will receive a letter of caution from their manager.

          (B) Mr. Rigby asked us to give him a tour of our factories in Houston on Thursday afternoon.

          (C) I really appreciate your tour with me and all the things we did together.

          (D) Please let me know if this is possible and what the charge will be.

138. (A) However

          (B) Nevertheless

          (C) Therefore

          (D) by the way

Questions 139-142 refer to the following letter.

General Offices
Stagfield Atlanta International Airport
Atlanta, Georgia 30320 U.S.A
January 12

Mr. Jack Cooper
112 Station Road
Bristol, U.K.

Dear Mr. Cooper:

We are holding a suitcase which we believe to be your property. If you have lost such an article, please provide us with a complete —139.—- of the property, including color and contents of the property. Also, please advise us of your complete itinerary, including the airline flown to your destination.

To assist us in —140.—- its return to you, please give us your telephone number.


Understandably, the property will be disposed of —142.—- we hear from you within ninety days from the date of this letter.


System Baggage Service
Alpha Air Lines, Inc.
In reply, please refer to our file OL 9991.

139.  (A) impression

          (B) projection

          (C) description

          (D) intuition

140.  (A) expanding

          (B) expediting

          (C) expressing

          (D) exiling

141.  (A) Contact John Stanley at if you would like to apply or get additional information.

          (B) Upon receipt of the requested information, we will advise you of the routing promptly.

          (C) I am delighted with the fact that nothing was damaged during the shipment.

          (D) They are available at a ten percent discount and are shipped to you as they become available.

142.  (A) if

          (B) unless

          (C) even though

          (D) until

Questions 143-146 refer to the following notice.

Dear James:

Thank you for your recent interest in the accounting position you —143.—- for with the Accounting

Division of Gary Armstrong Corporation.

We have reviewed your qualifications. And it is with regret that I must inform you that we have —144.—- applicants whose qualifications are better suited for this particular position.

We have also reviewed your background for other possible positions, and we do not currently have one that would effectively use your qualifications and experience.

We do not anticipate more openings in the —145.—- future.



Sharon Sala
Human Resources Department

143.  (A) applied

          (B) applying

          (C) appli9ant

          (D) application

144.  (A) another

          (B) the other

          (C) other

          (D) others

145.  (A) nearby

          (B) nearness

          (C) nearly

          (D) near

146.  (A) Therefore, we have decided to hire Mr. James for the accounting position.

          (B) As you will notice, I have sent the contract along with this fax.

          (C) If possible, we would like you to begin working for us as early as May 23rd.

          (D) We will however keep your application on file and contact you should a suitable position become available.

Part 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following bill.

Guest Name: Holly Halston
Reservation number: B01745
Room type: Deluxe Suite
Date of Occupancy: February 11~17




February 11-17

February 12

February 12

February 12

February 13

February 14

February 17

Room 1504

Room Service

Business Center

Dinner: McCaffrey’s

Dry cleaning

Room Service

Airport Shuttle

$ 1225.00

$ 19.00

$ 3.00

$ 63.00

$ 12.00

$ 21.00 *

$ 15.00

Total: $1358.00


* Reflects a 20% discount
Guest signature:  Holly Halston
Front desk Manager:  Frank Eldrick

147. When did Ms. Halston check out?

          (A) On February 11

          (B) On February 14

          (C) On February 15

          (D) On February 17

148. What did Ms. Halston receive a discount on?

          (A) A hotel rate

          (B) An airport shuttle

          (C) A dry cleaning service

          (D) A room service

Questions 149-150 refer to the following text message chain.


Brandon, did you hear the big news?
Mr. Featherway has been announced as the new president of this company. He scored pretty fast here!

11: 23 am


Yes, I saw the notice on the bulletin board.
Actually I had been aware of it before it was announced through my colleague, Jason in the Human resources department.
I think he really deserves it. What do you think?

11 :24 am


Well, I don’t really see eye to eye with him at work.
And he started work here only 2 years ago.

11: 27 am


There are a few more eligible candidates who are better qualified for that. I think it’s totally against company seniority.

11: 28 am


But he has an exceptional talent for marketing.
He has been dedicated to increasing sales figures dramatically just within 2 years since he took charge, which is unprecedented.

11 :30 am

149. At 11 :23, what does Leia mean when she writes, “He scored pretty fast here”?

          (A) Mr. Featherway has been promoted during a short period.

          (B) Mr. Featherway is deserved to this promotion.

          (C) Mr. Featherway has got a score in performance proficiency.

          (D) Mr. Featherway has rapidly developed his expertise.

150. What does Leia think about the fact?

          (A) It is fair enough.

          (B) It is deserving treatment.

          (C) It is against company seniority.

          (D) She sees eye to eye with Jason.

Questions 151-152 refer to the following memo.


To: All Staff

From: Management

Date: May 5

It’s that time of year again everyone! McNally Corporation is pleased to announce the details of this year’s family picnic. We are thankful that Charlie Fields in Human Resources has volunteered to coordinate this year’s gathering, which will be held on Saturday, July 10 at Cheswick Park. Henry Wright from Marketing has agreed to bring his guitar and provide the musical entertainment.

In case of inclement weather, the picnic will be rescheduled for one week later.

We also need some volunteers to help with setting up and cleaning up. If you are willing to lend a hand, please contact Paul Fox at extension 419. Further details will be coming soon.

151. What is being organized?

          (A) A concert

          (B) A seminar

          (C) A recruiting affair

          (D) A social event

152. What alternative plan is mentioned?

          (A) Charlie Fields will host the event at his home.

          (B) The event will be held at McNally Corporation headquarters.

          (C) The event will take place on Saturday.

          (D) The event will be delayed until later in the day.

Questions 153-155 refer to the following notice.

Wytheville Public Library

We’ve moved!

Come visit our new location:

595 Richmond Street

Wytheville, VA

(Next to Wytheville Central Bank)

Hours of operation:

Monday – Thursday 9:00 A.M. – 9:00 P.M.

Friday 10:00 A.M. – 6:00 P.M.

Saturday 10:00 A.M. – 4:00 P.M.

Sunday 12:00 – 6:00 P.M.

(Closed for all national holidays)

All reading and audio materials can be borrowed for up to 2 weeks. DVDs can be borrowed for a maximum of 1 week. The late penalty of $.50 per day will be charged for all overdue books.

A penalty of $1.50 will be assessed for any overdue audio or video selections. Newspapers and references may not be removed from the library at anytime.

153. What is NOT mentioned in this notice?

          (A) It is open only to registered users.

          (B) It is open 7 days per week.

          (C) It has been relocated recently.

          (D) It is close to the bank.

154. What time does the library close on Thursday?

          (A) 4:00 P.M.

          (B) 6:00 P.M.

          (C) 9:00 P.M.

          (D) 10:00 P.M.

155. What is the late fee for overdue audio material?

          (A) $.25

          (B) $.50

          (C) $1.00

          (D) $1.50

Questions 156-157 refer to the following article.

London Report on Business, November 17

Publication acknowledges Henman Financial

Henman Financial has been featured in the popular weekly publication as one of the highest grossing financial service firms in Europe. –[1]–. President and CEO Andrew Henman had worked as an Executive VP at Euro Alliance in Munich before launching his own firm over twelve years ago. After achieving record profits at Euro Alliance, he decided to start his own business in his native city of London. –[2]–. Since that time, his firm has expanded into an international conglomerate with services offered in almost every major market across Europe and Asia, including Barcelona, Zurich & Tokyo. –[3]–. As London Report on Business reported last week, that office will likely be located in New York City. –[4]–. UK Commence also discussed that Henman Financial’s key to success has been to retain its employees and reduce turnover, which keeps their customers happy and has resulted in revenue levels that easily surpass the competition.

156. Where does Henman Financial NOT currently have offices?

          (A) In Barcelona

          (B) In Tokyo

          (C) In Zurich

          (D) In New York

157. In which of the positions marked [1], [2], [3) and [4) does the following sentence best belong?

          “Mr. Henman is also planning to open an office in North America in the coming months.”

          (A) [1]

          (B) [2]

          (C) [3]

          (D) [4]

Questions 158-160 refer to the following e-mail.

TO: Quest II Product Team

FROM: Justin Vargas, Team Leader

RE: Conference Call

DATE: June 3


Dear Quest II Product team:

The following will be discussed during our June 3 conference call:

• International sales in the past quarter
• Evaluating our marketing strategy
• Identifying potential markets

This call will include all employees working on the Quest II project, including those in our Asia-Pacific, European, and American offices. Due to the time difference, the call will take place for employees in the various regions as follows:

• New York 7:00 A.M.
• Paris 1:00 P.M.
• Beijing 8:00 P.M.

Please be prepared to discuss the topics above.

Justin Vargas

158. What is the purpose of the e-mail?

          (A) To inform team members of a project deadline

          (B) To announce a new team leader

          (C) To give information about an upcoming meeting

          (D) To request a time change for a conference call

159. What will NOT be discussed during the meeting?

          (A) Recent global sales figures

          (B) Recruiting new sales staff

          (C) Discussing the marketing strategy

          (D) Expanding into new areas

160. What is indicated about the meeting?

          (A) The meeting will be recorded.

          (B) Justin Vargas will be unable to attend the meeting.

          (C) The meeting will last three hours.

          (D) The participants are in different time zones.

Question 161-164 refer to the following online chat discussion.

Evan Armas:

2:13 P.M.

Jenny and Loreza. Did you see the new sales report for the new line of classic watches?

Jenny Miller:

2:16 P.M.

Yeah, I reviewed the document.

Evan Armas:

2:16 P.M.

I think consumers really like the series of TV commercials we made.

Loreza Izzo:

2:17 P.M.

Yes, our marketing department did a great job last quarter. Our company has been appointed as an official supporter of the major international film festivals and sports events.

Jenny Miller:

2:20 P.M.

I was informed that they also got many famous celebrities to wear our products and appear in the commercials. But our sports watches are not selling well.

Evan Armas:

2:23 P.M.

I heard those who purchase these sports watches tend to enjoy outdoor activities and extreme sports but the strap and glass are not that sturdy.

Loreza Izzo:

2:25 P.M.

Oh, no wonder! If so, we should thoroughly investigate it. I should talk to our product development department. In fact, I’ll go and let them know about it now.

161. What did the marketing department do last quarter?

          (A) They attended a trade fair.

          (B) They hired a new advertising agency.

          (C) They conducted a customer survey.

          (D) They had celebrities endorse products.

162. What problem does Mr. Armas mention about the sports line?

          (A) It is too big.

          (B) It has no color options.

          (C) It is not durable enough.

          (D) II is too expensive.

163. What will Loreza most likely do next?

          (A) Contact some celebrities

          (B) Change a display

          (C) Visit a department

          (D) Review sales data

164. At 2:25, what does Ms. Izzo mean when she writes, “Oh, no wonder”?

          (A) That’s why the sales of the brand new item is poor.

          (B) That’s why the product is not durable.

          (C) That’s why customers love this product.

          (D) That’s why her company becomes an official supporter.

Questions 165-167 refer to the following letter.

Cataluna Olives, Inc.

Calle Primer
28070 Seville

Raymond Albis
Product Manager
Monterey Gourmet Foods
820 Washington Ave
Monterey, CA 94920

May 10


Dear Mr. Albis:

I am writing to let you know that Cataluna Olives is now exporting our famous Sevillano Olive around the world. The Sevillano is one of the largest green varieties and has a light fruity flavor. Many people like to eat them with a light cheese like feta or goat cheese.

I hope that you are interested in marketing this delicious olive in the United States. Enclosed you will find a jar of Sevillano olives for you to sample. I would also like to invite you to visit us in person so you can see our beautiful olive farm and witness our harvesting and curing methods first hand. I look forward to hearing from you soon.



Cristobal Ortega
Cataluna Olives, Inc.

165. Why does Mr. Ortega write to Mr. Albis?

          (A) To request analysis of a product

          (B) To offer a discount

          (C) To introduce a product

          (D) To respond to an order

166. What is enclosed with the letter?

          (A) A contract

          (B) A sample

          (C) A catalog

          (D) A picture

167. What is indicated in the letter?

          (A) Cataluna Olives has developed a new kind of olive.

          (B) Cataluna Olives wants to start growing olives in the United States.

          (C) Mr. Albis has been invited to visit the Cataluna Olive farm.

          (D) Cataluna Olives also sells cheese.

Questions 168-171 refer to the following invitation.


(Young Entrepreneurs Business Association)


This year marks the 10th anniversary of the founding of the Young Entrepreneurs Business Association. –[1]–. In order to acknowledge this special occasion we’re inviting all past and present members to come and celebrate together on Saturday, October 17, from 11 A.M. to 4 P.M. in Banquet Hall A of the Middlebrook Hotel. –[2]–. All current and former members are welcome to bring their friends and family.

A wide variety of food and beverages will be provided by some of the finest caterers in all of Middlebrook. Events will include a variety of games and activities for children and adults of all ages. –[3]–.

Admission is $20 for adults, $10 for children under the age of 12, and $15 for senior citizens. Tickets can be purchased at our main office at 85 Liverpool Drive. Those unable to buy tickets in person can call 817-885-9311 before Tuesday, October 12 and pay by credit card. –[4]–. You have the option of having your tickets mailed to you or you can pick them up at he door. Tickets will not be sold at the door as we need to get an idea in advance of how many people plan on attending. For more information, please go to the YEBA website at and click on the upcoming events link.

168. To whom is the invitation most likely directed?

          (A) Parents of young children

          (B) Past and present members of an organization

          (C) All residents of Middlebrook

          (D) Anyone interested in becoming a caterer

169. Why is the event being held?

          (A) To celebrate an anniversary

          (B) To celebrate an opening of a new office

          (C) To introduce new food and drink products

          (D) To present awards to distinguished business leaders

170. How can tickets for the event be obtained?

          (A) By visiting the Middlebrook hotel

          (B) By calling the Middlebrook hotel

          (C) By contacting the YEBA office

          (D) By accessing the YEBA website

171. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?

          “We’re also planning a live performance from a surprise guest.”

          (A) [1]

          (B) [2]

          (C) [3]

          (D) [4]

Questions 172-175 refer to the following invitation.


Lake View Home Owners Association
825 Lake View Drive, Garden Ridge, California 95330
October 1st


Dear Mr. Santiago:

          You are invited to attend the association meeting on Wednesday, October 19th, at 7:00 P.M. at the Lake View Club House. At that meeting, we will be electing a new association president to serve for the next year. There are 4 candidates on the ballot for this position. Included with this letter are brief introductions and letters from each candidate. Please review this information prior to the meeting.

          We are hoping for a good turnout from our association as this is one of the most important meetings of the year. However, if you cannot attend the meeting, we ask that you still participate in the election. Simply fill out the attached voting form, sign and date it, and send it to Lake View Home Owners Association, 825 Lake View Drive, Garden Ridge, California 95330. All mail-in forms must be received by October 16th.

          For the election to be valid, two-thirds of the members of the association must cast their vote. If we do not receive enough votes, we are required to reschedule the election. Therefore, we ask that you mail us your voting form promptly if you cannot be present at the meeting.



Vivian Fanelli

LVHOA Secretary

172. What is the purpose of the meeting?

          (A) To vote on new home owner association regulations

          (B) To revise an organization’s voting rights and procedures

          (C) To raise funds for an organization

          (D) To select a new leader for an organization

173. According to the letter, what should Mr. Santiago do if he cannot attend the meeting?

          (A) Return a completed mail-in ballot

          (B) Have someone attend the meeting in his place

          (C) Send a financial donation to the association

          (D) Telephone the secretary of the association

174. What is included with the letter?

          (A) The details of the association’s yearly expenses

          (B) The proposed changes to the current association regulations

          (C) The information about the individuals in the election

          (D) The complete list of all members of the association

175. What can be inferred about Mr. Santiago?

          (A) He wishes to work for Ms. Fanelli.

          (B) He is competing in an election.

          (C) He used to be president of the association.

          (D) He is a member of the association.

Questions 176-180 refer to the following flyer and letter.

Attention Hip Hop Fans:

Reggie Lewis’ first live solo performance!

Lewis will be performing for the first time without his famous hip hop group and will give a unique performance that his fans will certainly enjoy.

Venue: Brouwer Amphitheater
Dates: Friday, June 21 and Saturday, June 22
Admission: $25

To purchase advance tickets, send a personal check or money order to the Brouwer Amphitheater Box Office by Wednesday, June 19. Tickets are also available by phone at 812-546-8112 with all major credit cards accepted. Any leftover tickets will be sold at the box office up until the start of each performance. However, only cash and debit cards will be acceptable forms of payment on these evenings.

For more information, please call 812-546-8112 or email Theodore Smith at

Theodore Smith
Brouwer Amphitheater
575 Martin Luther King Blvd.
Detroit, MI 48201

June 2

Hi Theodore,

I was glad to hear that Reggie Lewis will be performing at the Brouwer Amphitheater. I’ve been a huge fan of him since I was a teenager and have always enjoyed his group’s live performances. I’m excited to see what his first live solo performance will be like.

I would like to buy two tickets for the concert on June 22. I have enclosed a personal check to cover the cost and will pick up my tickets in person on Monday, June 17th at the box office.

Thank you,

Ron Harper

176. How must the payment be made after June 20th?

          (A) In cash or debit cards

          (B) By money order

          (C) By personal check

          (D) On credit card

177. In the flyer, the word “forms” in line 13 is closest in meaning to

          (A) places

          (B) locations

          (C) means


178. What is indicated in the flyer?

          (A) Tickets are likely to sell out.

          (B) Lewis will be performing alone.

          (C) One performance will be in the afternoon.

          (D) Performances will be held at the concert hall.

179. When does Mr. Harper plan to attend the performance?

          (A) Monday

          (B) Friday

          (C) Thursday

          (D) Saturday

180. What is implied about Mr. Harper’s request?

          (A) He has never seen Lewis in concert.

          (B) He has paid for the tickets by money order.

          (C) He will pick up tickets on the day before the event.

          (D) He will take someone with him to the concert.

Questions 181-185 refer to the following e-mails.

From:   Glenn Harris <>

To:   Marie Jackson <>

Date:   Wednesday, September 14, 11 :52 AM

Subject:   I Hospitality and Tourism Conference


Dear Marie,

I’m glad that you have agreed to take my place and attend the annual Hospitality and Tourism Conference next month in Dallas. I really enjoyed the conference last year in Minneapolis and made some new contacts in the industry. I regret not being able to attend this year because some of my overseas clients will be in town that week and I need to meet with them here in the San Francisco Office. I’ve spoken with our travel department and informed them to change all of the reservations from my name to yours. Your flight will leave San Francisco on Sunday, November 5 at 12:00 P.M. and arrive in Dallas at 2:45 P.M. local time. The flight, rental car and hotel room will be paid in advance by Royal Resorts, Inc. You will also receive a daily allowance to cover the costs of your meals, but you will not be reimbursed until you return. Please be sure to save all of your receipts and submit an expense report when you get back.

The schedule for the conference seminars is as follows,

* On Monday

     9:30 A.M. – 12:00 P.M. : International Tourism

     1:30 P.M. – 4:00 P.M. : Hospitality Marketing

* On Tuesday

     9:30 A.M. – 12:00 P.M.: Food Service Management

     1:30 P.M. – 4:00 P.M. : Lodging Service

Have a safe trip and enjoy the seminars!

From:   Marie Jackson <>

To:   Glenn Harris <>

Date:   Thursday, Nov. 20, 10:18 A.M.

I just returned from Dallas yesterday and you were absolutely right. I thoroughly enjoyed the conference. It gave me some great ideas that we can try to implement at Royal Resorts and I made some new contacts in the industry. I took notes and summarized each seminar for your reference and they are attached to this e-mail.

By the way, the seminar on Food Service that was scheduled for Tuesday morning was cancelled due to the small number of attendees.

Thank you again for the opportunity to go and please let me know if you want to discuss anything from the conference.

Marie Jackson

181. Why did Glenn Harris write to Marie Jackson?

          (A) To ask her to meet with some international clients

          (B) To request that she make travel reservations

          (C) To give her the information about a trip

          (D) To tell her about changes to the conference schedule

182. What does Glenn Harris imply about the annual conference?

          (A) The conference is always held in Dallas.

          (B) He has gone to the conference for many years.

          (C) The conference is a good place to develop business relationships.

          (D) Some clients from overseas will be attending the conference.

183. What will Royal Resorts, Inc. NOT pay for in advance?

          (A) Airline flights

          (B) Dining expenses

          (C) Hotel rooms

          (D) Car rentals

`184. What seminar was canceled at the conference?

          (A) International Tourism

          (B) Hospitality Marketing

          (C) Food Service Management

          (D) Lodging Service

`185. For what department does Marie work?

          (A) Operations

          (B) Sales

          (C) Accounts

          (D) Human Resources

Questions 186-190 refer to the following memo, notice and web page.

Collins & Walsh Company

To :   All employees of Collins & Walsh
From :   Claire Shepard
Subject :   Upcoming Conference
Date :   March 28

Dear Employees,

I am pleased to announce an opportunity for career development. The California Design Association is hosting a conference on the weekend of May 5-6 that should be well worth attending, especially for those of you in the R&D and Engineering Departments. I am especially proud that one of our colleagues, Jane Selden, will be a featured speaker.

Please see the notice posted in the 1st floor mail room and inform me after you have registered for the session that you plan to attend. If you cannot attend, you are still encouraged to sign up for a membership with the California Design Association. All employees will be reimbursed for the membership and registration fees, lunch and transportation.

I hope many of you will be able to attend since it is imperative that we stay on the cutting edge of our field.

Design Research Conference

When: May 5-6, 9 A.M. – 5 PM.

Where: California Institute of Design

              6400 Lincoln Ave.

              Berkley, California


Cost: Members – $50 per day or $75 for both days

          Non-members – $80 per day or $150 for both days

         (complimentary daily lunch included for all registrants)

Membership: $100 per year (includes subscription to CDA monthly newsletter)

Registration: Visit the CDA website at and register online by April 20th

Featured speakers:

          Mr. Travis Nightlinger “21th Century Approach to Speed and Innovation” (Saturday 9 A.M.)

          Mr. Julio Cueto “Design Research as a Shared Platform“(Saturday 11 A.M.)

          Ms. Jane Selden “Envisioning Breakthrough Ideas” (Sunday 1 P.M.)

          Ms. Mikyung Jung “Design Research Tools for the Physical World” (Sunday 3 P.M.)

Name : Sarah Chang

Company : Collins & Walsh

Department : Research and development

E-mail :

phone: 234-1245-298


Please select which session you are attending

___ 21th Century Approach to Speed and Innovation

___ Design Research as a Shared Platform

___ Envisioning Breakthrough Ideas

___ Design Research Tools for the Physical World

    Not able to attend

186. What is the purpose of this memo?

          (A) To encourage employees to attend a conference

          (B) To recognize the R&D staff

          (C) To notify the employees of a new trade organization

          (D) To remind the staff of upcoming project deadlines

187. When would the employees notify Ms.Shepard about attending the convention?

          (A) In the afternoon on May 5th

          (B) After registering online

          (C) After signing up on the list in the mail room

          (D) Before registering for a membership

188. In the memo, the word “imperative” in paragraph 3, line 1 is closest in meaning to

          (A) negligible

          (B) essential

          (C) superior

          (D) moral

189. Which presentation will be delivered by an employee of Collins & Walsh?

          (A) 21st Century Approach to Speed and Innovation

          (B) Design Research as a Shared Platform

          (C) Envisioning Breakthrough Ideas

          (D) Design Research Tools for the Physical World

190. What is mentioned about Ms. Chang?

          (A) She can have enough time to attend seminars on weekends.

          (B) She has participated in a seminar of design research.

          (C) She is eligible for repayment.

          (D) She wants to take 2 more courses.

Questions 191-195 refer to the following text message, schedule and e-mail.

From: Calvin Hon

Date: July 4 10:11 A.M.

Mr. Saunders,

As we have discussed, your schedule for the trip to our headquarters and research laboratory has tentatively been confirmed. I sent this information via e-mail a moment ago so I want you to check out with care.

Please, let me know your flight information. I will be picking you up at Fens Airport and dropping you off in Bristol. If you have any questions, feel free to contact me at 425-555-6272.

Hope you have a safe and pleasant trip,

Subject: Your Schedule

July 10 – Headquarters, Bristol

   10:00 – 11 :00 AM. Meeting with Mr. Scott, Finance Director

   11:15 – 12:15 AM. “The New Corporate World” presented by Mrs.Trent, assistant director

   12:15 – 1:00 P.M. Lunch

   1:00 – 4:30 P.M. Board Meeting

   5:30 – 7:30 P.M. Transfer by taxi from Bristol to Leeds

July 11 – Research Laboratory, Leeds

   12:30 – 2:30 P.M. Workshop for product development, by Dr. Durham

   2:45 – 5:45 P.M. Meeting with Mr. Peters, senior director for research and development

   7:00 – 8:30 P.M. Dinner hosted by Mr. Drogbba, president

Date:   July 7 10:25 A.M.

To:   Calvin Hon <>

From:   Bill Saunders <>

 Subject:   [RE] Your schedule


Dear Mr. Hon,

Thank you for the schedule you sent me. I will be arriving on flight KL 709 at 9 P.M. on Wednesday, July 9, and I’m returning back to Seattle on July 13. Will there possibly be time to meet with Mr. Louis Timber on July 11 in Leeds? I would like to discuss some topics with him regarding our joint project.

Thank you again for your help. I look forward to meeting you.

Bill Saunders

191. What is the purpose of the text message?

          (A) To arrange reservations for dinner

          (B) To ask for a refund for a plane ticket

          (C) To provide details for a business visit

          (D) To explain changes in schedule

192. What is Mr. Saunders NOT scheduled to do?

          (A) Take a flight

          (B) Attend a presentation

          (C) Participate in a workshop

          (D) Meet with Louis Timber

193. How will Mr. Saunders travel to Leeds?

          (A) By company vehicle

          (B) By airplane

          (C) By train

          (D) By taxi

194. When will Mr. Saunders arrive at Fens?

          (A) July 4

          (B) July 7

          (C) July 9

          (D) July 13

195. Who will Mr. Saunders be meeting at 9 P.M. on Wednesday?

          (A) Mr. Hon

          (B) Mr. Drogbba

          (C) Dr. Durham

          (D) Mr. Peters

Questions 196-200 refer to the following letter, e-mail, and document.

September 23, 2016


A review of currently enrolled students’ records shows that you are classified as a U.S. citizen but were born outside the United States. University policy requires that your citizenship status be documented through the presentation of your U.S. passport, certificate of citizenship, or embassy document establishing your U.S. nationality. Voter registration, Social Security card, or driver’s license are not acceptable documents for this purpose.

You may bring your documents to 150 Administration or you may submit legible copies of the documents by fax at 544-432-3347.

Your prompt attention to this matter is greatly appreciated. If you do not provide us with any relevant documents to prove your citizenship, you may not be able to participate in any of the school activities. Thank you for your attention and cooperation.

Phillip McBillan, Associate Registrar

Georgia University

187 University, East Ladern, GA 65824-0210

Phone 544-353-4455

Fax 544-432-3347

From:   Ronald Henry <>

To:   Phillip McBillan <>

Subject:   I’ve already sent it twice.

Hello, this is Ronald Henry, a student in Georgia University. This is my second time receiving this letter concerning the need for me to bring or send you any document that will prove my citizenship. However, I had already sent you a copy of my passport two weeks ago when I first received your letter. I would like to send you the copy of my passport again, but currently I am away and there’s no fax machine here. So I will just give you information from my passport with this e-mail.

Passport Number: 04938XXXX

Surname: HENRY

Given name: RONALD


Date of Birth: 20 Oct 1994

Sex: M

Place of Birth: BRAZIL

Date of issue: 12 May, 2012

Date of expiration: 13 May, 2023

Authority: United States Department of State

196. What is the letter mainly about?

          (A) Requesting more information about the university

          (B) Asking for a proof of Ronald’s citizenship

          (C) Informing Mr. Henry of a new university policy

          (D) Requesting the student to send in any legal documents

197. Why is Mr. Henry listing private information?

          (A) So he can prove that he is not guilty.

          (B) So the associate can check he is a U.S. citizen.

          (C) He is too lazy to send them by fax machine.

          (D) To trick Phillip McBillan

198. What can Mr. Henry NOT send in to prove his citizenship?

          (A) Passport

          (B) Certificate of Citizenship

          (C) Driver’s license

          (D) Embassy document

199. What happens if Ronald doesn’t send any documents in?

          (A) He will get kicked out of the U.S.

          (B) He won’t be able to take his class in Georgia University.

          (C) He will have to go talk to the police.

          (D) He won’t be able to use a fax machine.

200. Why is Mr. Henry not able to send in a copy of his passport?

          (A) He recently lost his passport.

          (B) His fax machine doesn’t work.

          (C) It is against the law to copy a passport.

          (D) There is no fax machine around where he is.

Answer Key

Answer Key

101. (B)   102. (C)   103. (D)   104. (A)   105. (D)

106. (A)   107. (C)   108. (A)   109. (C)   110. (D)

111. (B)   112. (C)   113. (B)   114. (A)   115. (A)

116. (C)   117. (B)   118. (B)   119. (D)   120. (B)

121. (A)   122. (C)   123. (A)   124. (C)   125. (A)

126. (B)   127. (C)   128. (A)   129. (B)   130. (D)

131. (C)   132. (A)   133. (B)   134. (D)   135. (D)

136. (B)   137. (B)   138. (C)   139. (C)   140. (B)

141. (B)   142. (B)   143. (A)   144. (C)   145. (D)

146. (D)   147. (D)   148. (D)   149. (A)   150. (C)

151. (D)   152. (C)   153. (A)   154. (C)   155. (D)

156. (D)   157. (C)   158. (C)   159. (B)   160. (D)

161. (D)   162. (C)   163. (C)   164. (A)   165. (C)

166. (B)   167. (C)   168. (B)   169. (A)   170. (C)

171. (C)   172. (D)   173. (A)   174. (C)   175. (D)

176. (A)   177. (C)   178. (B)   179. (D)   180. (D)

181. (C)   182. (C)   183. (B)   184. (C)   185. (A)

186. (A)   187. (B)   188. (B)   189. (C)   190. (C)

191. (C)   192. (D)   193. (D)   194. (C)   195. (A)

196. (B)   197. (B)   198. (C)   199. (B)   200. (D)