Part 1
Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.
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Part 2
Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.
7. Mark your answer on your answer sheet.
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Part 3
Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.
32. Where is the conversation taking place?
(A) At a subway station
(B) At a furniture factory
(C) At a shopping mall
(D) At a downtown shop
33. What is mentioned about the store?
(A) It has recently relocated.
(B) It is currently having a promotion.
(C) It went out of business a few weeks ago.
(D) It is under new management.
34. What does the woman recommend doing?
(A) Stopping by an information booth
(B) Calling a customer helpline
(C) Checking other floors
(D) Coming back on another day
35. What problem does the woman mention?
(A) Her colleague will be late.
(B) Her name badge is missing.
(C) She forgot to make a payment.
(D) She cannot find her speech notes.
36. What is the woman asked to provide?
(A) Her e-mail address
(B) Her name and address
(C) A confirmation number
(D) A piece of photo ID
37. Why will the woman get a free night’s stay?
(A) She gave a talk at the conference.
(B) She attended more than one event.
(C) She signed up for a loyalty card.
(D) She won a competition.
38. What position is the man calling about?
(A) Language translator
(B) Technical writer
(C) Web site designer
(D) Travel agent
39. What is the man asked to do?
(A) Provide a list of references
(B) Mail a copy of his résumé
(C) Submit a sample of his writing
(D) E-mail a list of dates he is available
40. Where is the woman’s office located?
(A) In Cairo
(B) In Lisbon
(C) In Barcelona
(D) In Washington
41. What should the man focus on?
(A) Printing a document
(B) Chairing a meeting
(C) Reviewing a report
(D) Negotiating a contract
42. What problem does the man mention?
(A) He is working on another task.
(B) Some equipment was not available.
(C) He missed work for personal reasons.
(D) One of his team members quit.
43. Why will the woman call Holly?
(A) To convene a working group
(B) To reassign a project
(C) To conduct market research
(D) To let her proofread a report
44. What does Ms. Barner want to do?
(A) Cancel an appointment
(B) See some color samples
(C) Visit a local theater
(D) Change a meeting day
45. What does the man tell the woman?
(A) He doesn’t work on Wednesdays.
(B) He already purchased some equipment.
(C) He has a scheduling conflict.
(D) He signed a new contract.
46. What does the woman say she will do?
(A) Send information by e-mail
(B) Delay making a decision
(C) Get a colleague to help her
(D) Visit a print shop by herself
47. What is the purpose of the man’s call?
(A) To reserve a meeting space
(B) To request missing paperwork
(C) To inquire about fees
(D) To change a booking
48. What information does the woman request?
(A) The date of an event
(B) The estimated attendance
(C) The time a speech will start
(D) The total budget amount
49. What does the woman recommend doing?
(A) Contacting an off-site venue
(B) Using an event planner
(C) Making extra copies
(D) Confirming by e-mail
50. What is the topic of the book the woman is trying to find?
(A) Arts and crafts
(B) Teaching techniques
(C) Internet connectivity
(D) Interview methods
51. What problem does the man tell the woman about?
(A) A book is no longer in print.
(B) Some items were damaged in transit.
(C) A publisher has gone out of business.
(D) A database is malfunctioning.
52. What does the man suggest doing?
(A) Looking in another section
(B) Checking for an item online
(C) Waiting for a new delivery
(D) Visiting another business
53. According to the man, what is the problem with the jacket?
(A) It has a tear in it.
(B) It is too small.
(C) It has a broken zipper.
(D) It is missing a pocket.
54. What does the woman say she will do?
(A) E-mail an access code
(B) Send a store catalog
(C) Review a request form
(D) Mail a shipping label
55. What option does the man select?
(A) Getting a coupon for a future discount
(B) Having an item repaired for free
(C) Receiving a refund from the business
(D) Exchanging the item for another
56. Why is the woman calling the man?
(A) To arrange an appointment
(B) To report her illness
(C) To confirm a meeting
(D) To make a complaint
57. Where do the speakers most likely work?
(A) At a doctor’s office
(B) At an airport
(C) At a restaurant
(D) At a hotel
58. What is suggested about Veronica?
(A) She is unfamiliar with the new system.
(B) She is unavailable until tomorrow.
(C) She will call the man later.
(D) She has a prior engagement.
59. What is the conversation mainly about?
(A) A delayed plan
(B) A renovation project
(C) A furniture store
(D) A remodeling fee
60. What does the woman imply when she says, “Don’t worry about it”?
(A) An order has been placed.
(B) A situation has been taken care of.
(C) The staff can go home early.
(D) A waiting area has been cleaned.
61. What can be inferred about the clinic?
(A) It passed a recent inspection.
(B) It has an old-fashioned appearance.
(C) It will be closed temporarily.
(D) It has gained patients lately.
62. What are the speakers talking about?
(A) A marketing decision
(B) A hiring process
(C) A computer demonstration
(D) A European branch opening
63. Why does the man say, “I’ll show you”?
(A) He will review some forms.
(B) He will give a tour of the company.
(C) He will provide a map.
(D) He will give a demonstration.
64. What can be inferred about the company?
(A) It has openings in three departments.
(B) It is an international enterprise.
(C) It has merged with another firm.
(D) It is manufacturing computers.
65. What problem does the man mention?
(A) An operator cannot arrive as scheduled.
(B) There will be a delay in the delivery of a machine.
(C) The date of a building site inspection has been changed.
(D) A construction project has been moved forward.
66. Look at the graphic. When will the woman receive the item?
(A) May 10
(B) May 11
(C) May 12
(D) May 13
67. What does the man say he will do?
(A) Cancel the order
(B) Contact the producer
(C) Issue a refund
(D) Find another supplier
68. Why is the woman calling the man?
(A) To register for a trade fair
(B) To make a hotel booking
(C) To arrange an investor meeting
(D) To increase a length of stay
69. What does the woman plan to do?
(A) Use a company credit card
(B) Change her flight schedule
(C) Set up a booth at a trade fair
(D) Hold a meeting with an investor
70. Look at the graphic. How much will be added to the woman’s bill?
(A) $79
(B) $99
(C) $119
(D) $139
Part 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.
71. What problem is the speaker calling about?
(A) He broke something in his apartment.
(B) He forgot to send a rental fee.
(C) He wants to change a move-in date.
(D) He needs to extend a lease.
72. What does the speaker offer to do?
(A) Complete a task by himself
(B) Make a payment in advance
(C) Contact a moving company
(D) Submit proof of insurance
73. What is the listener asked to prepare?
(A) A deposit
(B) A document
(C) An extra key
(D) A price list
74. What’s being suggested at the company?
(A) Improving a management system
(B) Expanding a parking area
(C) Providing employee transportation
(D) Allowing a flexible work schedule
75. What is the purpose of the change?
(A) To save employees time
(B) To be environmentally friendly
(C) To increase staff motivation
(D) To resolve a parking problem
76. Why should listeners contact Mr. Arolo?
(A) To inform him of their current schedules
(B) To voice an opinion
(C) To sign up for parking permission
(D) To request further information
77. What is the purpose of the call?
(A) To purchase an event ticket
(B) To give the listener an estimate
(C) To order a service
(D) To request a digital file
78. What event is the speaker preparing for?
(A) A trade show
(B) A charity fundraiser
(C) A job fair
(D) An art show
79. What does the speaker ask for?
(A) An estimate of the cost
(B) A trade show schedule
(C) A copy of a contract
(D) A submission of artwork
80. What is the train’s final destination?
(A) Tacoma
(B) Philadelphia
(C) Portland
(D) Seattle
81. Why was the train delayed?
(A) The train was overbooked.
(B) Some equipment is malfunctioning.
(C) They were waiting for late passengers.
(D) The area is experiencing bad weather.
82. What will happen shortly?
(A) A staff member will visit all cars.
(B) The dining car will open.
(C) The train will reach a station.
(D) There will be another announcement.
83. Who is the message for?
(A) Help desk staff members
(B) Telephone corporation employees
(C) Power company customers
(D) Business loan applicants
84. Why are representatives unavailable at the moment?
(A) There is a technical fault on the line.
(B) There are more callers than usual.
(C) Several staff members are on vacation.
(D) A training session is being conducted.
85. According to the speaker, what will happen this week?
(A) New bills will be mailed.
(B) Operator service will be restored.
(C) Representatives will return calls.
(D) Payments will be collected.
86. What is the advertisement about?
(A) A paint shop
(B) A furniture store
(C) A clothing boutique
(D) A craft shop
87. According to the speaker, what is the business well known for?
(A) Its employees provide excellent service.
(B) It offers lower prices than its competitors.
(C) Its items are made out of recycled materials.
(D) It carries handmade goods.
88. What does the business plan to do next month?
(A) Provide free local delivery
(B) Extend its business hours
(C) Open a second branch
(D) Create a new display
89. Who are the listeners?
(A) Orchestra musicians
(B) Choir members
(C) Film actors
(D) Professional dancers
90. What does the speaker mean when she says, “You will keep up”?
(A) The listeners should assist each other.
(B) The listeners will practice more than usual.
(C) The listeners have reviewed some information.
(D) The listeners are able to do a task.
91. What is mentioned about the practice sessions?
(A) Their lengths may change.
(B) They will be in small groups.
(C) Their start times will vary.
(D) They will be held throughout the week.
92. What building project has been proposed in Stockton?
(A) A clothing store
(B) A hardware store
(C) A manufacturing facility
(D) An apartment complex
93. What does the man mean when he says, “I can’t say”?
(A) He is finished with his opening comments.
(B) He is reluctant to share a secret.
(C) He is unsure about some information.
(D) He is in disagreement with a decision.
94. According to the speaker, what are some listeners concerned about?
(A) Water pollution
(B) Increased traffic
(C) Noise levels
(D) Job losses
95. Where is the announcement most likely taking place?
(A) At a book launch
(B) At a sports competition
(C) At an awards ceremony
(D) At a singing contest
96. Look at the graphic. What did Falcon Industries provide for the event?
(A) $500 in cash
(B) A touchscreen tablet
(C) Three e-book vouchers
(D) A book club membership
97. Why are listeners encouraged to go to Harper Library?
(A) To sign up for an upcoming event
(B) To participate in a writing workshop
(C) To read a collection of poems
(D) To listen to a guest speaker
98. Who most likely is the speaker?
(A) A marketing director
(B) An accounting manager
(C) A packaging designer
(D) A sales supervisor
99. How long will each session last?
(A) About 30 minutes
(B) About 60 minutes
(C) About 90 minutes
(D) About 120 minutes
100. Look at the graphic. Which session will be led by Mr. Winters?
(A) Commercial
(B) Design
(C) Packaging
(D) Print Ads
Answer Key
Answer Key
01. (D) 02. (D) 03. (C) 04. (A) 05. (B)
06. (D) 07. (C) 08. (B) 09. (B) 10. (C)
11. (C) 12. (C) 13. (B) 14. (A) 15. (C)
16. (C) 17. (A) 18. (A) 19. (C) 20. (A)
21. (C) 22. (B) 23. (C) 24. (C) 25. (A)
26. (B) 27. (C) 28. (C) 29. (A) 30. (A)
31. (A) 32. (C) 33. (A) 34. (A) 35. (B)
36. (C) 37. (B) 38. (B) 39. (C) 40. (D)
41. (C) 42. (A) 43. (B) 44. (D) 45. (C)
46. (A) 47. (A) 48. (B) 49. (A) 50. (B)
51. (A) 52. (D) 53. (C) 54. (D) 55. (C)
56. (B) 57. (B) 58. (A) 59. (B) 60. (B)
61. (B) 62. (B) 63. (D) 64. (B) 65. (B)
66. (A) 67. (B) 68. (D) 69. (D) 70. (A)
71. (D) 72. (B) 73. (B) 74. (C) 75. (D)
76. (B) 77. (C) 78. (A) 79. (A) 80. (C)
81. (C) 82. (A) 83. (C) 84. (B) 85. (A)
86. (B) 87. (D) 88. (A) 89. (B) 90. (D)
91. (C) 92. (C) 93. (C) 94. (A) 95. (C)
96. (B) 97. (C) 98. (A) 99. (C) 100. (D)
