Part 1
Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.
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Part 2
Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.
7. Mark your answer on your answer sheet.
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Part 3
Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.
32. Where most likely are the speakers?
(A) At a car repair shop
(B) At a driving school
(C) At an electronics store
(D) At a car dealer
33. Why does the man say he is sorry?
(A) An employee is unavailable.
(B) Another problem was found.
(C) A job was not completed.
(D) A part is out of stock.
34. What will the woman most likely do next?
(A) File a complaint
(B) Extend a warranty
(C) Retrieve a document
(D) Sign a contract
35. What is the man planning?
(A) A year-end sale event
(B) A shareholders’ meeting
(C) A new branch opening
(D) An employee dinner
36. What department do the speakers most likely work for?
(A) Sales
(B) Technical Support
(C) Public Relations
(D) Customer Service
37. What does the woman offer to do?
(A) Make a reservation by phone
(B) Visit an event venue
(C) Relay contact information
(D) Ask for a private room
38. What is the main topic of the conversation?
(A) Attracting more customers
(B) Marketing new services
(C) Training employees
(D) Working more efficiently
39. What does the woman recommend?
(A) Creating online materials
(B) Installing new equipment
(C) Holding a training session
(D) Offering bigger discounts
40. What does Walter say he is worried about?
(A) Colleagues’ availability
(B) A recalled product
(C) A local competitor
(D) A satisfaction score
41. What kind of business do the speakers most likely work at?
(A) A law firm
(B) A catering company
(C) A grocery store
(D) A consulting firm
42. What caused a delay?
(A) The client made a special request.
(B) Some employees were late.
(C) A shipment did not arrive.
(D) A machine was out of order.
43. What is going to happen at 1 P.M.?
(A) Food and tables will be set up.
(B) A technician will visit.
(C) A delivery truck will be ready.
(D) A candidate will be interviewed.
44. Where does the woman most likely work?
(A) At a storage facility
(B) At a print shop
(C) At a manufacturing plant
(D) At a post office
45. What does the man mean when he says, “No, nothing like that”?
(A) He does not need additional services.
(B) He has never used the business before.
(C) He has already completed his transaction.
(D) He is dissatisfied with the experience.
46. What does the woman tell the man about?
(A) A regulation change
(B) A payment method
(C) A special offer
(D) A packaging material
47. What problem does the man mention?
(A) Some performers have sick leaves.
(B) Inclement weather has been predicted.
(C) A parking garage is under renovation.
(D) Traffic is heavy near the stadium.
48. What does the woman say she will do?
(A) Meet with the management
(B) Request a refund
(C) Bring an umbrella
(D) Visit a ticket booth
49. What does the man offer to do for the woman?
(A) Review customer feedback
(B) Update a Web site
(C) Send a mailing address
(D) Drive her to a theater
50. What is the purpose of the phone call?
(A) To inquire about a bill
(B) To extend a credit limit
(C) To report a missing card
(D) To place an order
51. What problem does the man mention?
(A) The catalog has an error.
(B) A price was not updated.
(C) A system was malfunctioning.
(D) An item is not available.
52. What does the man offer to do?
(A) Consult a manager
(B) Send a coupon
(C) Replace a card
(D) Adjust a price
53. Where is the conversation most likely taking place?
(A) At a craft store
(B) At a luggage store
(C) At a hardware store
(D) At a clothing store
54. What problem are the speakers discussing?
(A) A business is missing some of its stock.
(B) Some merchandise is not selling well.
(C) A display has been damaged.
(D) Some item colors do not match.
55. What does the man say he will do?
(A) Empty some shelves
(B) Contact a supplier
(C) Check a storage area
(D) Join a membership program
56. Where is the conversation most likely taking place?
(A) In a real estate office
(B) At a community center
(C) At an industrial exhibition
(D) In a parking garage
57. What does the woman want to do?
(A) Show a digital receipt
(B) Pay with cash
(C) Return to a store
(D) Wire some money
58. What will the woman receive?
(A) An invitation
(B) A gift card
(C) An exit code
(D) A parking pass
59. Who most likely is the special guest?
(A) A banker
(B) An engineer
(C) An artist
(D) A Web designer
60. What is the man asked to do?
(A) Explain a procedure
(B) Recommend a product
(C) Post some information
(D) Answer listeners’ questions
61. Why does the man say, “The pictures make it easier”?
(A) To suggest making changes to a plan
(B) To direct traffic to a Web site
(C) To show his appreciation for some help
(D) To encourage listeners to take photos
62. According to the speakers, what will happen on Thursday?
(A) Investors will visit the office.
(B) A new TV commercial will be aired.
(C) Employees will attend a workshop.
(D) Some employees will be awarded.
63. What does the man say he will do?
(A) Select menu options
(B) Provide some transportation
(C) Give a presentation
(D) Contact a catering company
64. Look at the graphic. How much will the company most likely pay per person?
(A) $12.95
(B) $14.95
(C) $16.95
(D) $18.95
65. What will the man give to the woman this afternoon?
(A) A business card
(B) A final payment
(C) A billing address
(D) A color sample
66. Look at the graphic. What is the man eligible to receive at no cost?
(A) A storage container
(B) A pack of batteries
(C) A ladder
(D) A tool belt
67. What does the woman offer to do?
(A) Provide a bulk discount
(B) Recommend a professional
(C) Mix some paint right away
(D) Expedite a shipment
68. Who most likely is the woman?
(A) A building owner
(B) A real estate agent
(C) A professional mover
(D) A security guard
69. What does the man mention about this company?
(A) It is looking for new employees.
(B) It has flexible working hours.
(C) It has strict security measures.
(D) It is located near the apartment.
70. Look at the graphic. Where will the speakers most likely go next?
(A) Apartment 501
(B) Apartment 502
(C) Apartment 503
(D) Apartment 504
Part 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.
71. What kind of broadcast does the speaker give?
(A) A weather forecast
(B) A celebrity interview
(C) A sports preview
(D) Local business news
72. According to the speaker, what will take place this weekend?
(A) A clearance sale
(B) A sports tournament
(C) A book signing event
(D) A new movie release
73. What are listeners encouraged to do?
(A) Park along the street
(B) Come in advance
(C) Place an order online
(D) Use public transportation
74. Where is the announcement most likely taking place?
(A) At a stadium
(B) At a theater
(C) At an industry conference
(D) At a department store
75. According to the speaker, what will take place after the event?
(A) A speaker will answer questions.
(B) A reception will be held.
(C) Feedback forms will be distributed.
(D) Performers will pose for photos.
76. What does the speaker say about Memories & Momentos?
(A) It is under renovation.
(B) It offers discounts to viewers
(C) It gives out free items.
(D) It will launch an online store.
77. What will happen at the speaker’s company this month?
(A) The main conference room will be moved to the basement.
(B) The staff size will be expanded.
(C) The dining area will be renovated.
(D) The building will be inspected.
78. Why did the speaker contact the Valley Café?
(A) To make a reservation
(B) To negotiate a discount
(C) To place a catering order
(D) To congratulate the owner
79. What does the speaker suggest when she says, “I haven’t forgotten about you”?
(A) She agreed to listen to employees’ ideas.
(B) She has more items on the agenda to cover.
(C) All employees have been included on a list.
(D) All employees can participate in an offer.
80. What business is the speaker calling?
(A) A bookstore
(B) A car dealership
(C) A medical center
(D) An academy
81. Why did the speaker visit a library?
(A) He had his membership card reissued.
(B) He had an appointment with a colleague.
(C) He had to borrow some books.
(D) He needed to park his car.
82. What information does the speaker ask for?
(A) Whether a delivery time is possible
(B) Where a shop is located
(C) When the operation hours end
(D) How to cancel a reservation
83. What kind of product does the speaker mention?
(A) Electronic devices
(B) Clothing
(C) Sporting goods
(D) Cookware
84. According to the speaker, what has been set up at the back of the store?
(A) An area for demonstrations
(B) Space for employee breaks
(C) A display of best-selling products
(D) Shelves of discounted items
85. What does the speaker suggest when he says, “That should be enough”?
(A) Another meeting will not be necessary.
(B) The current staff members can handle a task.
(C) More merchandise does not need to be added.
(D) The prices of the products are reasonable.
86. According to the speaker, what does the company plan to change?
(A) How expenses are reimbursed
(B) How shifts are scheduled
(C) How complaints are handled
(D) How time off is requested
87. What will the employees be required to do?
(A) File reports electronically
(B) Use a company credit card
(C) Visit the HR department
(D) Obtain advance approval
88. What will Mr. Schwartz be in charge of?
(A) Authorizing vacation
(B) Preparing paychecks
(C) Replying to questions
(D) Hiring employees
89. Why is the speaker calling?
(A) To accept an assignment
(B) To ask for a deadline change
(C) To request some data
(D) To report a problem
90. What does the speaker mean when he says, “it is just a two-hour event”?
(A) He encourages the listener to join the event.
(B) Attendance is not very high.
(C) He thinks a rental fee is expensive.
(D) An issue requires urgent attention.
91. What does the speaker say he will do next?
(A) Go to a store
(B) Meet a client
(C) Borrow some equipment
(D) Contact a supervisor
92. What most likely is the speaker’s position?
(A) Software developer
(B) Graphic designer
(C) Loan officer
(D) Car salesman
93. What problem does the speaker mention?
(A) Some parts are not available.
(B) The monthly statement has an error.
(C) A mobile app has several flaws.
(D) An item’s price exceeds a budget.
94. What does the speaker request that the listener do?
(A) Open a new account
(B) Return the call quickly
(C) Set up a new password
(D) Send him a portfolio
95. Who is the speaker addressing?
(A) Elected officials of a city
(B) Employees of a charity
(C) Donors to a fundraiser
(D) Architects for a project
96. Look at the graphic. Which project will be done next year?
(A) Fountain installation
(B) New picnic area
(C) Baseball field seating
(D) Playground equipment repairs
97. According to the speaker, what will happen next?
(A) The listeners will share their ideas.
(B) A meal will be served.
(C) Some images will be shown.
(D) A project leader will give a talk.
98. Why does the speaker invite the listener to an event?
(A) To introduce the listener to a site
(B) To congratulate the listener on a promotion
(C) To show appreciation for the listener’s help
(D) To celebrate the listener’s retirement
99. Look at the graphic. Where is the speaker planning to sit?
(A) Section A
(B) Section B
(C) Section C
(D) Section D
100. Who most likely is Elina Mironova?
(A) A critic
(B) A dancer
(C) A theater owner
(D) A singer
Answer Key
Answer Key
01. (A) 02. (C) 03. (B) 04. (D) 05. (C)
06. (C) 07. (A) 08. (C) 09. (C) 10. (B)
11. (C) 12. (C) 13. (C) 14. (B) 15. (B)
16. (A) 17. (C) 18. (B) 19. (A) 20. (C)
21. (A) 22. (C) 23. (A) 24. (A) 25. (B)
26. (C) 27. (B) 28. (B) 29. (B) 30. (C)
31. (B) 32. (A) 33. (B) 34. (C) 35. (D)
36. (A) 37. (C) 38. (C) 39. (A) 40. (A)
41. (B) 42. (B) 43. (A) 44. (D) 45. (A)
46. (B) 47. (B) 48. (A) 49. (B) 50. (A)
51. (C) 52. (B) 53. (D) 54. (D) 55. (B)
56. (D) 57. (A) 58. (C) 59. (C) 60. (A)
61. (B) 62. (A) 63. (C) 64. (A) 65. (C)
66. (B) 67. (B) 68. (B) 69. (D) 70. (A)
71. (B) 72. (C) 73. (B) 74. (B) 75. (D)
76. (B) 77. (C) 78. (B) 79. (D) 80. (A)
81. (C) 82. (A) 83. (D) 84. (A) 85. (B)
86. (A) 87. (D) 88. (C) 89. (D) 90. (D)
91. (A) 92. (D) 93. (D) 94. (B) 95. (C)
96. (C) 97. (C) 98. (C) 99. (C) 100. (B)
