Part 1

Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.







Part 2

Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

20. Mark your answer on your answer sheet.

21. Mark your answer on your answer sheet.

22. Mark your answer on your answer sheet.

23. Mark your answer on your answer sheet.

24. Mark your answer on your answer sheet.

25. Mark your answer on your answer sheet.

26. Mark your answer on your answer sheet.

27. Mark your answer on your answer sheet.

28. Mark your answer on your answer sheet.

29. Mark your answer on your answer sheet.

30. Mark your answer on your answer sheet.

31. Mark your answer on your answer sheet.

Part 3

Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.

32.  Why is the woman unhappy?

        (A) She will not get transferred.

        (B) She dislikes her working hours.

        (C) She cannot take a vacation.

        (D) She is not getting paid enough.

33.  According to the man, where did he get the information from?

        (A) A bulletin board

        (B) A text message

        (C) A Web site

        (D) His manager

34.  What does the man suggest?

        (A) He is going to quit his job sometime next month.

        (B) The company is going to expand to another country soon.

        (C) Many employees are displeased with their working conditions.

        (D) Several employees will be getting fired next week.

35.  What are the speakers mainly discussing?

        (A) Their need to improve profits

        (B) A new service they will offer

        (C) A potential project by the city

        (D) The office they are currently renting

36.  What does the man want to do?

        (A) Schedule a meeting

        (B) Have his taxes done by a professional

        (C) Recruit some foreign investors

        (D) Move the business to another location

37.  What does the woman suggest?

        (A) She can acquire the necessary funding.

        (B) She will not make an immediate decision.

        (C) She is considering acquiring another company.

        (D) She will schedule a meeting with the mayor.

38.  Why does the woman congratulate the man?

        (A) He wrote a good article.

        (B) He was nominated for a prize.

        (C) He was given a promotion.

        (D) He won an award.

39.  According to the man, what did the Bertrand Foundation do?

        (A) Paid for his travel

        (B) Provided funding

        (C) Helped with research

        (D) Edited a paper

40.  Why is the man unavailable this week?

        (A) He has scheduled some time off.

        (B) He needs to be in the office.

        (C) He is going on a business trip.

        (D) He is moving to a new home

41.  In which department do the speakers most likely work?

        (A) Information Technology

        (B) Accounting

        (C) Research and Development

        (D) Marketing

42.  What does the woman suggest doing?

        (A) Inspecting some machinery

        (B) Calling in an expert

        (C) Speaking with a supervisor

        (D) Downloading some software

43.  Why is the man unable to help the woman now?

        (A) He has to go to lunch.

        (B) He is going to teach a class.

        (C) He is meeting a client.

        (D) He has to repair some equipment.

44.  What does the man say about Mr. Carter?

        (A) He recommended the speakers’ company to others.

        (B) He canceled an order of decorations he made.

        (C) He requested that additional work be done at his office.

        (D) He plans to visit the office to meet in person.

45.  What does the man most likely mean when he says, “I’ll take care of that”?

        (A) He will talk to a new client.

        (B) He will sign a document.

        (C) He will thank Mr. Carter.

        (D) He will arrange an interview.

46.  What does the woman suggest doing?

        (A) Hiring some workers

        (B) Rejecting some offers

        (C) Raising their prices

        (D) Opening another branch

47.  What does the woman want?

        (A) A better position

        (B) A longer vacation

        (C) More benefits

        (D) More money

48.  Who most likely is Mr. Albertson?

        (A) The CEO of the speakers’ company

        (B) The director of the Marketing Department

        (C) The woman’s direct supervisor

        (D) A client of the speakers

49.  What does the man suggest the woman do?

        (A) Talk to another person

        (B) Apply for a job abroad

        (C) Accept a promotion from him

        (D) Improve her education

50.  What is the subject of the woman’s talk?

        (A) Using computer software

        (B) Meeting new clients

        (C) Protecting valuable information

        (D) Competing in the marketplace

51.  What do the speakers agree on?

        (A) That the man should interview some workers

        (B) That the man should take a training course

        (C) That the woman should work harder

        (D) That the woman should discuss certain actions

52.  What does the man most probably mean when he says, “My office is available if you like”?

        (A) The woman can have a meeting in his office.

        (B) He can listen to the woman’s speech.

        (C) His office is currently empty.

        (D) Anyone is free to use his office.

53. Where most likely does the conversation take place?

        (A) At a car dealership

        (B) At a shopping center

        (C) At a gas station

        (D) At a rest shop

54.  What problem does the woman mention?

        (A) Her car cannot go very fast.

        (B) Her car is making some noises.

        (C) Her car uses too much gas.

        (D) Her car has faulty brakes.

55.  What does the woman tell the man to do?

        (A) Lend her another car to drive

        (B) Introduce her to a mechanic

        (C) Giver her a price estimate

        (D) Contact her on the telephone

56. What does the woman suggest about the staff meeting?

        (A) It should already have finished.

        (B) She was not invited to it.

        (C) Only executives are attending it.

        (D) It is held twice a month.

57.  Why is the woman unable to check the schedule?

        (A) She forgot her password.

        (B) It has not been released yet.

        (C) The office computers are offline.

        (D) She does not know where she put it.

58.  What does the man imply when he says, “I really appreciate it, Mark”?

        (A) He is glad Mark will repair his computer.

        (B) He agrees with the advice Mark gave him.

        (C) He is willing to let Mark meet his client.

        (D) He accepts the offer to use Mark’s office.

59.  Where do the speakers most likely work?

        (A) At a real estate agency

        (B) At a landscaping company

        (C) At an architectural firm

        (D) At a government agency

60.  What is the man’s problem?

        (A) He did not follow some instructions.

        (B) He took too long to finish a project.

        (C) He did not meet a client in person.

        (D) He made some wrong calculations.

61.  What does the woman request by Thursday?

        (A) That the man acquire some materials

        (B) That the man call Mr. Granger

        (C) That the man assist her with a project

        (D) That the man complete an assignment

62.  What does the man say about the company?

        (A) It will hire workers soon.

        (B) Morale is poor.

        (C) It is doing poorly.

        (D) Profits are high.

63.  What do the women recommend doing?

        (A) Meeting some of the top employees

        (B) Awarding cash bonuses

        (C) Finding a way to make suggestions

        (D) Conducting a surprise inspection

64.  What is suggested about the man?

        (A) He works in the computer industry.

        (B) He recently started working at the firm.

        (C) He wants to give the women a raise.

        (D) He supports the women’s idea.

65.  What are the speakers preparing for?

        (A) An inspection by the government

        (B) A visit by upper-level employees

        (C) A meeting with some stockholders

        (D) A conference they will attend

66.  What will the woman arrange?

        (A) A tour

        (B) A demonstration

        (C) A contract signing

        (D) A lecture

67.  Look at the graphic. Which service will the man most likely contact?

        (A) Thompson Gourmet Food

        (B) Claude’s Fine Dining

        (C) Anderson Catering

        (D) Top Market

68.  What type of item does the woman have?

        (A) A laptop computer

        (B) A kitchen appliance

        (C) A stereo system

        (D) A video recorder

69.  Look at the graphic. Why is the woman’s item not covered by the warranty?

        (A) Restriction 1

        (B) Restriction 2

        (C) Restriction 3

        (D) Restriction 4

70.  What is suggested about the woman?

        (A) She is able to repair the item herself.

        (B) She wants to purchase a warranty.

        (C) She would rather buy a new item.

        (D) She does not mind paying for repairs.

Part 4

Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.

71.  What does the speaker say about the items the store sells?

        (A) They are available at reduced prices.

        (B) They are hard to find at other stores.

        (C) They are being sold for the first time.

        (D) They are for sale on the store’s Web site.

72.  For how long is the class being offered?

        (A) One week

        (B) One month

        (C) Two months

        (D) All spring

73.  What should people do to enroll in a class?

        (A) Make a purchase

        (B) Send an e-mail

        (C) Call a store

        (D) Pay a fee

74.  In which department do the listeners most likely work?

        (A) Sales

        (B) Marketing

        (C) Human Resources

        (D) Accounting

75.  What will the speaker do next week?

        (A) Update some software

        (B) Return to a company

        (C) Sign a contract

        (D) Go on a trip abroad

76.  What does the speaker mean when she says, “That’s the best way to learn”?

        (A) She is willing to answer the listeners’ questions.

        (B) The listeners should practice to get everything right.

        (C) It is important to listen closely to the speaker.

        (D) Demonstrations are the most effective learning methods.

77.  Where most likely do the listeners work?

        (A) At a restaurant

        (B) At a clothing store

        (C) At a stationery store

        (D) At a supermarket

78.  What is the problem?

        (A) The business is not making money.

        (B) Several workers recently quit their jobs.

        (C) The quality of a product is declining.

        (D) Employees are doing their jobs poorly.

79.  What does the speaker want to be informed about?

        (A) Returned merchandise

        (B) Employee mistakes

        (C) Customer complaints

        (D) Broken machinery

80.  What is the announcement mainly about?

        (A) A seasonal sale

        (B) A discount offer

        (C) A new line of items

        (D) A customer survey

81.  Why does the speaker tell members to check their e-mail?

        (A) To find a registration form

        (B) To learn how to upgrade a membership

        (C) To get some online coupons

        (D) To obtain a special code

82.  Why does the speaker say, “You need to act fast”?

        (A) Supplies of items are limited.

        (B) Only some customers can get lower prices.

        (C) An offer will end soon.

        (D) Few free items are available.

83.  Why is Catherine Bell unable to check her voicemail?

        (A) She is on vacation.

        (B) She is attending a meeting.

        (C) She is traveling abroad.

        (D) She is leading a training session.

84.  How does Catherine Bell request that people contact her?

        (A) By e-mail

        (B) By telephone

        (C) By text message

        (D) In person

85.  Why would a listener talk to Cindy?

        (A) To arrange a personal meeting

        (B) To get Catherine Bell’s personal number

        (C) To set up a conference call

        (D) To discuss something important

86.  What is the broadcast mainly about?

        (A) The lack of a response from the mayor

        (B) The traffic situation downtown

        (C) The way local motorists are driving

        (D) The conditions of the roads in a city

87.  What does the speaker mean when he says, “This cannot be tolerated any longer”?

        (A) The mayor must give an answer at once.

        (B) More money should be budgeted now.

        (C) Repairs need to be made immediately.

        (D) Laws must be passed to control bad drivers.

88.  What will most likely happen next?

        (A) Listeners will make comments.

        (B) The mayor will be interviewed.

        (C) Some music will be played.

        (D) A news update will be given.

89.  What type of event is being celebrated?

        (A) An anniversary

        (B) A new construction project

        (C) A grand opening

        (D) A sales achievement

90.  What did Ms. Wilkinson do?

        (A) Designed a hospital

        (B) Hired some doctors

        (C) Organized an event

        (D) Financed a building

91.  What does the speaker request Ms. Wilkinson do?

        (A) Speak to the audience

        (B) Sign a contract

        (C) Wave to the crowd

        (D) Reconsider her actions

92.  Where do the listeners most likely work?

        (A) At a logistics company

        (B) At a shoe manufacturer

        (C) At a supermarket

        (D) At a law firm

93.  What does the speaker suggest about Louis?

        (A) He runs the Sales Department.

        (B) He decides on the departmental budgets.

        (C) He needs to spend more money.

        (D) He will lead a new campaign.

94.  Why did one department’s budget get increased?

        (A) It will hire more employees.

        (B) It will send employees on sales trips.

        (C) It will work on research and development.

        (D) It will run advertisements.

95.  How were the survey forms most likely submitted to the company?

        (A) By e-mail

        (B) By mail

        (C) By hand

        (D) By fax

96.  Look at the graphic. Which category does the speaker want to discuss?

        (A) Customer Service

        (B) Store Appearance

        (C) Selection

        (D) Return Policy

97.  What will the speaker probably do next?

        (A) Ask the listeners for their opinions

        (B) Read some printed material out loud

        (C) Present some numbers from the survey

        (D) Introduce a guest speaker to the listeners

98.  Why did Betty Sullivan call the listener?

        (A) To ask him for some personal information

        (B) To remind him about an appointment

        (C) To tell him to bring his insurance card

        (D) To advise him that he must pay cash

99.  Why is Dr. Patterson unavailable?

        (A) He has a personal problem.

        (B) He is on vacation.

        (C) He is taking classes in another city.

        (D) He is attending a professional event.

100. Look at the graphic. Which dentist is the listener scheduled to see?

        (A) Dr. Rose

        (B) Dr. Adler

        (C) Dr. Stewart

        (D) Dr. Price

Answer Key

Answer Key

01.  (B)   02.  (B)   03.  (A)   04.  (D)   05.  (C)

06.  (A)   07.  (C)   08.  (A)   09.  (B)   10.  (A)

11.  (C)   12.  (C)   13.  (B)   14.  (B)   15.  (C)

16.  (C)   17.  (A)   18.  (C)   19.  (A)   20.  (B)

21.  (B)   22.  (A)   23.  (C)   24.  (A)   25.  (B)

26.  (C)   27.  (A)   28.  (A)   29.  (B)   30.  (A)

31.  (B)   32.  (B)   33.  (A)   34.  (C)   35.  (C)

36.  (D)   37.  (B)   38.  (A)   39.  (C)   40.  (C)

41.  (A)   42.  (A)   43.  (B)   44.  (A)   45.  (C)

46.  (A)   47.  (A)   48.  (B)   49.  (A)   50.  (C)

51.  (D)   52.  (B)   53.  (A)   54.  (B)   55.  (D)

56.  (A)   57.  (C)   58.  (D)   59.  (C)   60.  (A)

61.  (D)   62.  (B)   63.  (C)   64.  (D)   65.  (B)

66.  (A)   67.  (C)   68.  (C)   69.  (B)   70.  (D)

71.  (A)   72.  (B)   73.  (C)   74.  (D)   75.  (B)

76.  (A)   77.  (A)   78.  (D)   79.  (B)   80.  (B)

81.  (D)   82.  (C)   83.  (C)   84.  (A)   85.  (D)

86.  (D)   87.  (C)   88.  (A)   89.  (B)   90.  (D)

91.  (A)   92.  (B)   93.  (A)   94.  (D)   95.  (B)

96.  (D)   97.  (B)   98.  (B)   99.  (D)   100.  (A)