Part 1
Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.
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Part 2
Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.
7. Mark your answer on your answer sheet.
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Part 3
Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.
32. What problem does the woman mention?
(A) A product has been discontinued.
(B) A coupon has expired.
(C) An item is out of stock.
(D) A sale period has ended.
33. Where most likely are the speakers?
(A) At a hardware store
(B) At a pharmacy
(C) At a clothing shop
(D) At a bookstore
34. What will the woman most likely do next?
(A) Show the man some merchandise
(B) Contact a supervisor
(C) Give the man a receipt
(D) Authorize a discount
35. What is the conversation mainly about?
(A) A company relocation
(B) A product launch
(C) A change in policy
(D) A decline in sales
36. What does the woman mention about Ms. Beck?
(A) She completed a project quickly.
(B) She has compiled a report.
(C) She joined the team last quarter.
(D) She has expertise in the field.
37. What does the woman say she will do?
(A) Reserve a meeting space
(B) Update some figures
(C) Recruit group members
(D) Congratulate some volunteers
38. What is the man’s problem?
(A) He missed a registration deadline.
(B) He does not have an admission pass.
(C) He could not get a Web site to load.
(D) He lost his welcome packet.
39. What does the man inquire about?
(A) Signing up for a different talk
(B) Getting a partial refund
(C) Making a last-minute payment
(D) Entering a session late
40. What will the woman most likely do next?
(A) Verify the man’s address
(B) Confirm some details
(C) Reserve a seat near the back
(D) Print out a registration form
41. What does the woman mean when she says, “It’s one night only”?
(A) A deadline for a task is too short.
(B) She cannot work in the man’s place.
(C) A payment will not be large enough.
(D) She plans to take a short vacation.
42. Why does the man ask for the woman’s help?
(A) He has tickets to a music festival.
(B) He would like to get training at an industry event.
(C) He is preparing himself for a job promotion.
(D) He wants to attend a celebratory event.
43. What does the woman offer to do?
(A) Give the man a confirmation number
(B) Provide some contact information
(C) Work more hours than usual
(D) Call Gary about the situation
44. What has the speaker’s company recently done?
(A) Hired a new executive
(B) Developed a unique product
(C) Undergone an inspection
(D) Obtained board certification
45. What does the woman suggest when she says, “My former company did the same thing”?
(A) She is not planning to take part in a course.
(B) She wants the company to remain competitive.
(C) She thinks a proposal is a good idea.
(D) She will ask an old employer for information.
46. What will the man show the woman?
(A) Some alternative suggestions
(B) Some instructional materials
(C) A training schedule
(D) A copy of a certificate
47. What is the woman concerned about doing?
(A) Making a bad impression
(B) Delaying a delivery of supplies
(C) Completing repairs in a lobby
(D) Investing in the wrong company
48. What does the man say about Adam?
(A) He ordered the wrong supplies.
(B) He is taking a lunch break.
(C) He arrived to work late.
(D) He is a new employee.
49. What will Adam be asked to do?
(A) Move some containers
(B) Set up some equipment
(C) Clean a conference room
(D) Organize a storage room
50. Who most likely is Ms. Volker?
(A) An event planner
(B) A job applicant
(C) A venue owner
(D) A private caterer
51. What does the woman want to do?
(A) Move the deadline of a project
(B) Add people to a guest list
(C) Update information on an invitation
(D) Change the location of a party
52. What does Mr. Irwin ask the woman to do?
(A) Call back when Ms. Volker is available
(B) Give information about dietary restrictions
(C) Wait on the phone line for a moment
(D) Select some entrées for a meal
53. Why does the woman congratulate the man?
(A) He secured a major client.
(B) He found an error in a contract.
(C) He was offered a promotion.
(D) He will transfer to an overseas office.
54. What does the man suggest about Haven Finance?
(A) It will be a useful corporate partner.
(B) It is currently expanding its workforce.
(C) It is his company’s largest competitor.
(D) It recently changed its owner.
55. What does the woman recommend doing?
(A) Reviewing budget details
(B) Hiring another employee
(C) Attending a board meeting
(D) Holding a staff celebration
56. Why is the woman calling?
(A) To book a cruise
(B) To check ID requirements
(C) To update a reservation
(D) To renew a passport
57. What does the man recommend doing?
(A) Saving a receipt
(B) Visiting a Web site
(C) Using an express service
(D) Reviewing a list
58. What information does the man ask for?
(A) A license number
(B) A mailing address
(C) A preferred date
(D) A confirmation code
59. What kind of business do the speakers most likely work for?
(A) A catering company
(B) A commercial bank
(C) A package delivery service
(D) A job placement agency
60. What is mentioned about Oscar?
(A) He will help open a branch office.
(B) He is a newly hired employee.
(C) He received a gift from a customer.
(D) He is invited to speak at a conference.
61. What does the woman ask Fumio to do?
(A) Phone a client
(B) Clean out a storage area
(C) Print out a document
(D) Revise a training manual
62. What is the purpose of the call?
(A) To promote a renewal
(B) To request a late payment
(C) To confirm contact details
(D) To sign up a new customer
63. What does the woman plan to do in July?
(A) Upgrade a service
(B) Start a new job
(C) Cancel her subscription
(D) Move to a new home
64. Look at the graphic. How much will the woman pay today?
(A) $22.99
(B) $41.99
(C) $79.99
(D) $139.99
65. Who did the woman speak to in the morning?
(A) A prospective publisher
(B) A famous author
(C) A bookstore manager
(D) A literary agent
66. Look at the graphic. Who will the woman contact?
(A) Greta Tretiakov
(B) Linda Holmes
(C) Cai Quan
(D) Spencer Clarke
67. Why is the man relieved?
(A) Some information has not been posted online.
(B) A schedule was approved by his boss.
(C) The turnout at an event was high.
(D) A book received a favorable review.
68. What kind of business is the woman most likely calling?
(A) A delivery service
(B) A department store
(C) A Web design company
(D) A manufacturing facility
69. Look at the graphic. Which item was the woman sent?
(A) R590
(B) R210
(C) R667
(D) R45
70. What does the man recommend doing?
(A) Visiting a business in person
(B) Waiting for the next delivery
(C) Calling back another day
(D) Checking an order’s status online
Part 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.
71. Where does the speaker work?
(A) At a fitness facility
(B) At a medical clinic
(C) At a pharmacy
(D) At a hair salon
72. According to the speaker, what has caused a problem?
(A) A double-booking
(B) An absent employee
(C) A technical issue
(D) A lost document
73. What should the listener do by Friday?
(A) Update contact information
(B) Renew a membership
(C) Make a payment
(D) Rebook an appointment
74. Who most likely is Helen Anderson?
(A) A gallery owner
(B) A painting instructor
(C) A museum tour guide
(D) A professional photographer
75. According to the speaker, what has Helen Anderson recently done?
(A) Launched a Web site
(B) Started a class
(C) Won an award
(D) Published a book
76. What will most likely happen next?
(A) The listeners will watch a video.
(B) Ms. Anderson will respond to questions.
(C) The speaker will check the attendance.
(D) The listeners will take a break.
77. Why will the listener travel to Atlanta?
(A) To inspect a hotel
(B) To attend a conference
(C) To open a business
(D) To visit family members
78. What problem does the speaker mention?
(A) The hotel is fully booked for the requested date.
(B) The listener was given an incorrect price quote.
(C) The reserved rooms are not next to each other.
(D) A reservation was canceled accidentally.
79. What does the speaker say he will do?
(A) Contact another branch
(B) Provide discount vouchers
(C) Issue a refund of a deposit
(D) Offer a free room upgrade
80. What will happen on November 20?
(A) A community parade
(B) A local election
(C) A food festival
(D) A musical performance
81. According to the speaker, what can listeners do on the Web site?
(A) Download a calendar
(B) Order some tickets
(C) View a planned route
(D) Share their opinions
82. What project will be supported by the event?
(A) Improving an animal shelter
(B) Renovating a city building
(C) Running a future event
(D) Maintaining a public park
83. What does the company plan to change?
(A) A dress code policy
(B) The hours of operation
(C) A benefits package
(D) The vacation request process
84. What does the speaker mean when he says, “Be sure to get the right one”?
(A) He wants listeners to make a decision.
(B) Listeners should know that the data is personalized.
(C) Each department has to use a different form.
(D) He is concerned about errors in a report.
85. What should listeners do if they have questions?
(A) Stay after the meeting
(B) E-mail them to the speaker
(C) Complete a survey
(D) Meet with their team leader
86. Who most likely is the speaker?
(A) A delivery person
(B) A travel agent
(C) A caterer
(D) A hotel manager
87. What is the listener asked to do?
(A) Bring some equipment
(B) Recruit more employees
(C) Contact a client
(D) Work an extra shift
88. What does the speaker suggest when she says, “I’m the only one here right now”?
(A) She decided to work after hours.
(B) She made an error with the schedule.
(C) She is upset about a late employee.
(D) She does not want to leave a site.
89. What is the broadcast mainly about?
(A) A jazz festival
(B) A building permit
(C) A reading program
(D) A library expansion
90. What will begin from September 1?
(A) Some construction work
(B) A fundraising event
(C) Computer classes
(D) A recruitment drive
91. What was Mr. Cervantes pleased about?
(A) How popular a new program is
(B) How high some donations were
(C) How quickly a project was completed
(D) How inexpensive some work was
92. What kind of business is the listener most likely calling?
(A) A construction company
(B) A utility company
(C) An electronics store
(D) An Internet provider
93. What does the speaker suggest when he says, “we recommend visiting the Web site”?
(A) Online customers can get a discount.
(B) Some new information has been posted.
(C) A process will be faster online.
(D) There is a charge for phone inquiries.
94. Why should the listeners press the star key?
(A) To pay a bill
(B) To leave a message
(C) To repeat the recording
(D) To access a staff directory
95. What kind of goods does the speaker’s company produce?
(A) Telephones
(B) Furniture
(C) Cosmetics
(D) Clothing
96. Look at the graphic. Where do the listeners work?
(A) Birdie Bell
(B) Jackson Inc.
(C) Chatam
(D) Fitch Co.
97. What will Ms. Foster’s team be in charge of doing?
(A) Running an advertising campaign
(B) Planning an outdoor activity
(C) Finding new suppliers
(D) Developing some new products
98. Why does the speaker apologize?
(A) A train car war overbooked.
(B) A journey has been canceled.
(C) A station will close early.
(D) A train has been delayed.
99. Look at the graphic. Which price will not be changed?
(A) £3.49
(B) £2.99
(C) £2.59
(D) £2.29
100. What are the listeners reminded to do?
(A) Listen for announcements
(B) Wait at the platform
(C) Exchange their tickets
(D) Keep their luggage with them
Answer Key
Answer Key
01. (A) 02. (A) 03. (D) 04. (B) 05. (B)
06. (B) 07. (C) 08. (A) 09. (A) 10. (C)
11. (C) 12. (B) 13. (A) 14. (B) 15. (C)
16. (A) 17. (B) 18. (B) 19. (A) 20. (C)
21. (A) 22. (A) 23. (C) 24. (B) 25. (C)
26. (A) 27. (B) 28. (A) 29. (C) 30. (C)
31. (B) 32. (B) 33. (A) 34. (B) 35. (D)
36. (D) 37. (C) 38. (B) 39. (D) 40. (B)
41. (B) 42. (D) 43. (B) 44. (A) 45. (A)
46. (B) 47. (A) 48. (D) 49. (A) 50. (A)
51. (B) 52. (B) 53. (A) 54. (C) 55. (B)
56. (B) 57. (D) 58. (B) 59. (A) 60. (B)
61. (C) 62. (A) 63. (D) 64. (C) 65. (D)
66. (B) 67. (A) 68. (B) 69. (D) 70. (A)
71. (A) 72. (C) 73. (D) 74. (D) 75. (D)
76. (A) 77. (B) 78. (C) 79. (B) 80. (A)
81. (C) 82. (D) 83. (C) 84. (B) 85. (A)
86. (C) 87. (A) 88. (D) 89. (D) 90. (C)
91. (C) 92. (B) 93. (C) 94. (C) 95. (C)
96. (B) 97. (D) 98. (D) 99. (D) 100. (A)
