Part 1

Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.







Part 2

Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

20. Mark your answer on your answer sheet.

21. Mark your answer on your answer sheet.

22. Mark your answer on your answer sheet.

23. Mark your answer on your answer sheet.

24. Mark your answer on your answer sheet.

25. Mark your answer on your answer sheet.

26. Mark your answer on your answer sheet.

27. Mark your answer on your answer sheet.

28. Mark your answer on your answer sheet.

29. Mark your answer on your answer sheet.

30. Mark your answer on your answer sheet.

31. Mark your answer on your answer sheet.

Part 3

Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.

32.  What does the woman want the man to do?

        (A) View an instructional video

        (B) Watch a demonstration

        (C) Try a sample of coffee

        (D) Provide customer feedback

33.  Why does the man want to leave quickly?

        (A) He will meet up with someone.

        (B) He needs to catch a bus.

        (C) He parked in a restricted area.

        (D) He has to start a work shift.

34.  What does the woman offer to do?

        (A) Give the man some product information

        (B) Mail a brochure to the man’s address

        (C) Add the man to a waiting list

        (D) Start an activity earlier than usual

35.  Where does the conversation take place?

        (A) At an art museum

        (B) At a library

        (C) At an electronics store

        (D) At a hotel

36.  Why is the woman unable to help the man?

        (A) A service has been discontinued.

        (B) The business closes in fifteen minutes.

        (C) A system has not been upgraded.

        (D) Some equipment is in use.

37.  What does the woman suggest doing?

        (A) Waiting on another floor

        (B) Coming back later

        (C) Calling for an update

        (D) Verifying a time online

38.  What is the man trying to do?

        (A) Arrange some advertising

        (B) Volunteer for a fundraiser

        (C) Register for a race

        (D) Sign up for a community picnic

39.  What does the woman tell the man about?

        (A) A meeting place

        (B) An enrollment fee

        (C) A Web site upgrade

        (D) A deadline change

40.  What does the man plan to do tomorrow?

        (A) Submit a form

        (B) Call the woman again

        (C) Go out of town

        (D) Send a payment

41.  What has changed about the meeting?

        (A) Its location

        (B) Its start time

        (C) Its duration

        (D) Its guest list

42.  Why is the man concerned about the change?

        (A) He believes people cannot be informed on short notice.

        (B) He does not know how to use the sound system.

        (C) He worries that it will cause confusion among guests.

        (D) He thinks there will not be enough space.

43.  According to the woman, what will Mr. Padilla do?

        (A) Handle the first presentation to investors

        (B) Remove a piece of furniture

        (C) Set up some electrical equipment

        (D) Call visitors to inform them

44.  What does the man say he has done?

        (A) Created a customer questionnaire

        (B) Analyzed some sales techniques

        (C) Reviewed feedback from patrons

        (D) Contacted some regular customers

45.  What did the speakers’ company do last month?

        (A) Discontinued unpopular items

        (B) Changed to a new supplier

        (C) Added a shipping fee

        (D) Increased its product prices

46.  What does the woman plan to do?

        (A) Research information about new suppliers

        (B) Have a discussion with some coworkers

        (C) Prepare an application for financial assistance

        (D) Publish some information about a trend

47.  Why did the woman call the man?

        (A) To request insurance information

        (B) To introduce a new service

        (C) To explain a clinic’s policy

        (D) To reschedule an appointment

48.  What does the man inquire about?

        (A) The duration of some procedures

        (B) The expertise of some employees

        (C) Confidentiality rights

        (D) Payment methods

49.  What does the woman recommend doing?

        (A) Arriving early to complete a form

        (B) Checking a schedule online

        (C) Reviewing some rates in advance

        (D) Setting a service fee by mail

50.  What does the man want to change about his reservation?

        (A) The type of vehicle

        (B) The pick-up time

        (C) The duration of a service

        (D) The drop-off destination

51.  Why does the man say, “Is that the only way”?

        (A) To suggest another driving route

        (B) To accept a suggestion

        (C) To express disappointment

        (D) To point out an error

52.  What does the woman offer to do?

        (A) Credit the man’s account

        (B) Reduce the price of a service

        (C) Issue a partial refund

        (D) Send a discount coupon

53. Where most likely are the speakers?

        (A) At a fundraising dinner

        (B) At a coworker’s birthday party

        (C) At an awards banquet

        (D) At a new staff orientation

54.  What does the man say he is nervous about?

        (A) Sending a copy of some notes

        (B) Meeting the company’s president

        (C) Speaking in front of others

        (D) Making a formal complaint

55.  What will the speakers most likely do next?

        (A) Make a meal selection

        (B) Put on some name tags

        (C) Greet the company’s president

        (D) Find a place to sit

56. What problem does the woman mention about the recruitment process?

        (A) The number of responses to the posting was low.

        (B) Many candidates do not want to commute to the university.

        (C) The applicants lack the necessary qualifications.

        (D) Some information on the job posting was incorrect.

57.  How does the man know Mr. Gomez?

        (A) They met at a fundraising event.

        (B) They are former coworkers.

        (C) They had university classes together.

        (D) They live in the same building.

58.  What does the woman ask the man to do?

        (A) E-mail Mr. Gomez a link to the job posting

        (B) Give her e-mail address to Mr. Gomez

        (C) Send a copy of Mr. Gomez’s résumé

        (D) Ask Mr. Gomez to call her office

59.  According to the woman, what is a problem with a room?

        (A) It is too large.

        (B) It has been double-booked.

        (C) It is missing some equipment.

        (D) It is being cleaned.

60.  Why most likely does Randy say, “I just started a new project today”?

        (A) To explain a deadline

        (B) To seek extra help

        (C) To show excitement

        (D) To decline an invitation

61.  What will the woman probably do next?

        (A) Update a Web site

        (B) Edit an e-mail message

        (C) Move some furniture

        (D) Take a meal break

62.  Where is the conversation most likely taking place?

        (A) In a food production facility

        (B) In an office break room

        (C) In a grocery store

        (D) In an electronics store

63.  What does the man indicate about Swift-Cup?

        (A) It contains healthy ingredients.

        (B) It does not need to be refrigerated.

        (C) It was distributed as a free sample.

        (D) It is available in different flavors.

64.  Look at the graphic. For how long should the man run the microwave?

        (A) 6 minutes

        (B) 4 minutes

        (C) 3 minutes

        (D) 2.5 minutes

65.  What does the man mention that he likes about the item?

        (A) Its warranty

        (B) Its appearance

        (C) Its price

        (D) Its technology

66.  What does the woman ask the man about?

        (A) What he intends to do with the item

        (B) Which wrapping paper he prefers

        (C) How he will pay for the merchandise

        (D) Whether he is a rewards club member

67.  Look at the graphic. Why is the man most likely unable to use the coupon?

        (A) It cannot be used for a clearance item.

        (B) It has passed its expiration date.

        (C) His total purchase is not large enough.

        (D) He is purchasing the wrong brand.

68.  What is the purpose of Thursday’s meeting?

        (A) To demonstrate a service

        (B) To secure funding

        (C) To introduce new employees

        (D) To develop a product

69.  What has the speakers’ company recently done?

        (A) Renovated some rooms

        (B) Merged with a competitor

        (C) Moved to a new building

        (D) Expanded a meeting space

70.  Look at the graphic. Where should the representatives from Tully Incorporated sit?

        (A) Table 1

        (B) Table 2

        (C) Table 3

        (D) Table 4

Part 4

Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.

71.  What is being advertised?

        (A) A volunteer program

        (B) A travel agency

        (C) A cooking institute

        (D) A language school

72.  What does the business offer to customers?

        (A) A first-time discount

        (B) Assurance of achievement

        (C) A money-back guarantee

        (D) A free trial period

73.  According to the speaker, what can listeners do online?

        (A) Take a test

        (B) View a schedule

        (C) Request a brochure

        (D) Check availability

74.  Where most likely are the listeners?

        (A) At a construction site

        (B) At a furniture store

        (C) At a production facility

        (D) At a textile warehouse

75.  What does the speaker suggest about the Bolton-360?

        (A) It was recently released on the market.

        (B) It has an impressive safety record.

        (C) It is the company’s best-seller.

        (D) It is made from recycled materials.

76.  Who most likely is Mr. Spinelli?

        (A) A government inspector

        (B) A tour guide

        (C) A raw materials supplier

        (D) A business’s owner

77.  What is the main purpose of the broadcast?

        (A) To advertise a community event

        (B) To provide a weather update

        (C) To report on traffic conditions

        (D) To explain a new city regulation

78.  What is happening downtown this evening?

        (A) A community parade

        (B) A political debate

        (C) A sporting event

        (D) A theater show

79.  According to the speaker, why should listeners visit a Web site?

        (A) To review the hours of operation

        (B) To view a broadcasting schedule

        (C) To send questions to the speaker

        (D) To get road closure information

80.  What is the broadcast mainly about?

        (A) A film

        (B) A musical

        (C) A comedy show

        (D) A theater performance

81.  What does the speaker suggest when he says, “but Marcus Dorsett rarely performs live”?

        (A) Mr. Dorsett is inexperienced.

        (B) An event’s tickets are sold out.

        (C) Mr. Dorsett plans to retire soon.

        (D) An experience is worth the cost.

82.  According to the speaker, how can listeners get more information?

        (A) By visiting a Web site

        (B) By reading a review in a newspaper

        (C) By contacting a venue directly

        (D) By calling the radio station

83.  Where is the speech most likely taking place?

        (A) At an employee orientation

        (B) At an awards banquet

        (C) At a store’s grand opening

        (D) At a groundbreaking ceremony

84.  What does the speaker imply when he says, “It was the one”?

        (A) He was impressed with a product.

        (B) He thought a site was perfect.

        (C) He found the cause of an achievement.

        (D) He was pleased to find a corporate partner.

85.  Who will speak next?

        (A) A graphic designer

        (B) An architect

        (C) A city official

        (D) A store manager

86.  What will the listeners learn about?

        (A) Fire prevention methods

        (B) Evacuation procedures

        (C) Customer service skills

        (D) Volunteer opportunities

87.  What is indicated about the listeners?

        (A) They work on different floors of the building.

        (B) They were recommended by their supervisors.

        (C) They will be financially compensated for their time.

        (D) They must pass a test at the end of the session.

88.  What will the speaker do next?

        (A) Assign people to groups

        (B) Respond to questions

        (C) Distribute a map

        (D) Examine the corridors

89.  Where does the speaker work?

        (A) At a luxury hotel

        (B) At a regional airport

        (C) At an insurance company

        (D) At a car rental firm

90.  What problem does the speaker mention?

        (A) A payment is still owed.

        (B) A request was not processed.

        (C) A price has recently increased.

        (D) A service has been canceled.

91.  What is the listener asked to do?

        (A) Provide a form of ID

        (B) Pay a deposit

        (C) Approve a change

        (D) Sign a form

92.  According to the speaker, what is the purpose of the change?

        (A) To recognize an upcoming holiday

        (B) To make a good impression on clients

        (C) To respond to customer requests

        (D) To make employees easier to recognize

93.  What does the speaker mean when he says, “It’s up to you”?

        (A) The start date of the change could be postponed.

        (B) Staff members should vote on their preferences.

        (C) The listeners do not need attire approved in advance.

        (D) Employees are not required to dress casually.

94.  What does the speaker ask the listeners to do?

        (A) View some examples

        (B) Share their opinions

        (C) Attend a brief meeting

        (D) Confirm their participation

95.  What is the speaker in charge of doing?

        (A) Organizing a product launch

        (B) Selecting a site for a new branch

        (C) Planning an employee retreat

        (D) Holding a recruitment event

96.  Look at the graphic. Which venue will the speaker contact today?

        (A) Brookview Plaza

        (B) Meadow Hall

        (C) Napa Center

        (D) Whitten Hotel

97.  What will the listeners most likely do next?

        (A) Have a workout

        (B) Sign up for an event

        (C) Review a report

        (D) Suggest some activities

98.  Why did the speaker do a task early?

        (A) He needs to train some coworkers.

        (B) His other project was canceled.

        (C) He plans to go out of town.

        (D) His manager requested it.

99.  Look at the graphic. Which amount is incorrect?

        (A) 12

        (B) 7

        (C) 3

        (D) 9

100. When will Ms. Edwards place the next order?

        (A) Today

        (B) Tomorrow

        (C) On the weekend

        (D) Next week

Answer Key

Answer Key

01.  (B)   02.  (A)   03.  (A)   04.  (A)   05.  (C)

06.  (C)   07.  (A)   08.  (B)   09.  (B)   10.  (C)

11.  (A)   12.  (B)   13.  (C)   14.  (B)   15.  (A)

16.  (A)   17.  (C)   18.  (B)   19.  (A)   20.  (C)

21.  (B)   22.  (C)   23.  (B)   24.  (B)   25.  (C)

26.  (B)   27.  (A)   28.  (A)   29.  (C)   30.  (A)

31.  (C)   32.  (B)   33.  (B)   34.  (A)   35.  (B)

36.  (D)   37.  (A)   38.  (C)   39.  (D)   40.  (C)

41.  (A)   42.  (D)   43.  (B)   44.  (C)   45.  (D)

46.  (B)   47.  (A)   48.  (D)   49.  (C)   50.  (A)

51.  (C)   52.  (B)   53.  (C)   54.  (C)   55.  (D)

56.  (C)   57.  (D)   58.  (B)   59.  (C)   60.  (D)

61.  (C)   62.  (B)   63.  (C)   64.  (C)   65.  (B)

66.  (A)   67.  (D)   68.  (B)   69.  (A)   70.  (C)

71.  (D)   72.  (B)   73.  (A)   74.  (C)   75.  (B)

76.  (D)   77.  (C)   78.  (C)   79.  (D)   80.  (C)

81.  (D)   82.  (C)   83.  (D)   84.  (B)   85.  (B)

86.  (B)   87.  (A)   88.  (C)   89.  (D)   90.  (B)

91.  (C)   92.  (A)   93.  (D)   94.  (B)   95.  (C)

96.  (A)   97.  (D)   98.  (A)   99.  (C)   100.  (D)