Part 1
Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.
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Part 2
Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.
7. Mark your answer on your answer sheet.
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Part 3
Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.
32. What is scheduled for Friday?
(A) A cleanup project
(B) A pottery class
(C) A store relocation
(D) A group interview
33. What does the man expect?
(A) Helpful feedback will be collected.
(B) A new branch will open.
(C) A larger room will be needed.
(D) Sales will increase.
34. What does the woman plan to do next?
(A) Display some products
(B) Order more items
(C) Hang up some posters
(D) Repair a display shelf
35. Where do the speakers most likely work?
(A) At a city hall
(B) At an interior design company
(C) At a car repair shop
(D) At a furniture store
36. What problem does the woman mention?
(A) A computer program has some errors.
(B) A shipment was not delivered.
(C) An item was not installed correctly.
(D) A payment was not made on time.
37. What does the man plan to do?
(A) E-mail Ms. Blaire
(B) Visit a site
(C) Hire additional workers
(D) Update a contract
38. Where most likely are the speakers?
(A) At a fitness center
(B) At a pharmacy
(C) At a hair salon
(D) At a dental clinic
39. What does the man give to the woman?
(A) Some product samples
(B) Some business cards
(C) A parking pass
(D) A promotional calendar
40. What does the man remind the woman to do?
(A) Make a payment online
(B) Recommend the business to others
(C) Complete a feedback survey
(D) Confirm her contact information
41. What was the woman busy doing last week?
(A) Implementing a new policy
(B) Releasing a newsletter
(C) Working at a company booth
(D) Conducting an inspection
42. What does the man say about Ms. Wesley?
(A) She graduated from a local university.
(B) She is a regular customer.
(C) She has extensive experience.
(D) She knows computers well.
43. What does the woman plan to do at four o’clock?
(A) Attend a doctor’s appointment
(B) Lead a training session
(C) Send a package
(D) Give a presentation
44. Who most likely are the speakers?
(A) Florists
(B) Bankers
(C) Physicians
(D) Chefs
45. Why is the woman worried?
(A) A window is cracked.
(B) A room is too bright.
(C) A box is too heavy to lift.
(D) A product price is going up.
46. What does the man suggest when he says, “I’ve just done a few projects at my house”?
(A) He can show the woman an example.
(B) He has the tool that they need.
(C) He is tired from working a lot.
(D) He knows where to make a purchase.
47. What type of product is being discussed?
(A) A toaster
(B) A coffee maker
(C) A microwave
(D) A hand mixer
48. What problem does the man mention?
(A) An item is out of stock.
(B) A coupon is no longer valid.
(C) A product has been damaged.
(D) An advertisement contained an error.
49. Why is a discount offered to the man?
(A) The store could not fulfill his request.
(B) He is a loyal customer.
(C) The item cannot be returned.
(D) He will join a membership.
50. What kind of business do the speakers most likely work for?
(A) A clothing store
(B) A computer repair shop
(C) A furniture store
(D) A car rental firm
51. Why does the woman initially say she cannot help the man?
(A) She has to leave for a meeting.
(B) She is assisting a different customer.
(C) She has finished her work shift.
(D) She does not have experience with a task.
52. What does the woman mention about an item?
(A) Its components are durable.
(B) Its price should be reduced.
(C) It is expected to be popular.
(D) It comes in a variety of sizes.
53. What is the conversation mainly about?
(A) A community picnic
(B) An award nomination
(C) A fundraising event
(D) A local election
54. What is Eduardo advised to do?
(A) Change a deadline
(B) Advertise an event
(C) Ask for time off
(D) Call some clients
55. Why will the woman travel to San Diego?
(A) To conduct an interview
(B) To attend an industry conference
(C) To perform an inspection
(D) To lead a workshop
56. What is the purpose of the woman’s call?
(A) To apologize for an error
(B) To introduce a service
(C) To ask survey questions
(D) To make an appointment
57. What does the man mention about his business?
(A) It has moved to a larger space.
(B) It has hired new employees.
(C) It is receiving more visitors.
(D) It is changing its business hours.
58. What does the man ask for?
(A) Some photographs
(B) Some employee names
(C) A price estimate
(D) A sample contract
59. What kind of business is the man calling from?
(A) A department store
(B) A real estate company
(C) A marketing agency
(D) A financial institution
60. What does the man imply when he says, “two employees are retiring on Friday”?
(A) An employee directory will be outdated.
(B) He wants to change a meeting day.
(C) A position should be filled quickly.
(D) He would like the woman to come to a party.
61. According to the man, what does the company provide to employees?
(A) A company vehicle
(B) Moving expenses
(C) A signing bonus
(D) Extensive training
62. Why do the speakers want to adjust a process?
(A) To encourage more submissions
(B) To avoid wasted time
(C) To cut operating costs
(D) To comply with regulations
63. Look at the graphic. Which step do the speakers decide to move to later in the process?
(A) Step 1
(B) Step 2
(C) Step 3
(D) Step 4
64. What does the man say he will do?
(A) Send the woman some articles
(B) Work on the weekend
(C) Get management’s approval
(D) Post a notice online
65. What type of event is the woman planning?
(A) An awards ceremony
(B) A product demonstration
(C) An anniversary party
(D) A staff orientation
66. Look at the graphic. How much will the woman most likely pay for the event venue?
(A) $350
(B) $450
(C) $600
(D) $800
67. What does the man say about Universe Printing?
(A) It offers the lowest prices.
(B) It can complete tasks quickly.
(C) It is near the venue.
(D) It uses recycled materials.
68. What do the speakers plan to do today?
(A) Finalize a contract
(B) Install new machines
(C) Place an order
(D) Go out of town
69. Look at the graphic. Which month will the speakers talk about with Mr. Lee?
(A) January
(B) February
(C) March
(D) April
70. What does the man suggest?
(A) Making additional handouts
(B) Requesting a discount
(C) Contacting another supplier
(D) Hiring an expert
Part 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.
71. Where does the speaker most likely work?
(A) At travel agency
(B) At a bus terminal
(C) At an airport
(D) At a train station
72. What are listeners advised to do?
(A) Put a special tag on fragile items
(B) Weigh their bags before checking in
(C) Stay in the waiting area
(D) Leave large bags with an employee
73. What does the speaker say he will do?
(A) Serve some refreshments
(B) Check identification
(C) Issue new tickets
(D) Explain a policy
74. What kind of event is the speaker discussing?
(A) A store’s grand opening
(B) A singing contest
(C) An art exhibit
(D) A sports tournament
75. What does the speaker encourage the listeners to do?
(A) Submit some questions
(B) Make a reservation
(C) Bring their cameras
(D) Watch a video
76. According to the speaker, what is available on a Web site?
(A) A discount admission ticket
(B) A list of opening times
(C) Driving directions to a site
(D) Information about membership
77. Why did the speaker most likely call the meeting?
(A) To present a sales report
(B) To show how to use a program
(C) To report on an analysis
(D) To introduce a new employee
78. What problem with the software does the speaker mention?
(A) It does not work on all computers.
(B) It takes a long time to load.
(C) It lacks some basic features.
(D) It is confusing to use.
79. What does the speaker say will happen next?
(A) The listeners will have small group discussions.
(B) The speaker will show an informational video.
(C) The listeners will negotiate a service contract.
(D) The speaker will present some new designs.
80. Who most likely are the listeners?
(A) Art critics
(B) Tourists
(C) Job applicants
(D) Potential investors
81. According to the speaker, what makes Moeller Tower famous?
(A) Its size
(B) Its designer
(C) Its age
(D) Its materials
82. What does the speaker mean when she says, “this is the last one”?
(A) She cannot give maps to everyone.
(B) There was an error with the inventory.
(C) Some supplies are running low.
(D) An itinerary is almost completed.
83. Who most likely are the listeners?
(A) News reporters
(B) Construction workers
(C) Accountants
(D) Sales representatives
84. What will the company start to do?
(A) Restructure some of the teams
(B) Provide a free shuttle service
(C) Seek clients from overseas
(D) Hold online training classes
85. What does the speaker mean when he says, “We have researched it thoroughly”?
(A) The company chose a reliable service.
(B) He believes that sales will improve.
(C) Customers will like a new product design.
(D) A feature should be added.
86. What kind of business do the listeners work for?
(A) A law firm
(B) A health clinic
(C) A bakery
(D) A factory
87. What does the speaker most likely mean when he says, “It’s happened every day”?
(A) The business needs to start opening early.
(B) The rules are not being followed properly.
(C) He wants to take a break.
(D) The delivery schedule should be changed.
88. What are some listeners eligible to receive?
(A) Quarterly bonuses
(B) Team meals
(C) Secure parking
(D) Free beverages
89. What is the main purpose of the call?
(A) To confirm a mailing address
(B) To arrange a training session
(C) To request some paperwork
(D) To change a meeting place
90. What problem does the speaker mention?
(A) An area is inaccessible.
(B) A start date has changed.
(C) Street parking is not permitted.
(D) Some roads are under construction.
91. According to the speaker, what will the listener do after lunch?
(A) Sign a contract
(B) Take a building tour
(C) Apply for an ID
(D) Have a meeting with the CEO
92. What does the speaker’s company sell?
(A) Cosmetics
(B) Luggage
(C) Sports gear
(D) Phone accessories
93. How will the company resolve an issue?
(A) By providing a customer helpline
(B) By targeting younger customers
(C) By hiring additional workers
(D) By holding sales more often
94. What are the listeners asked to do?
(A) Assist new employees with a task
(B) Keep track of their sales figures
(C) Gather feedback from customers
(D) Read some product descriptions
95. Who most likely is the speaker addressing?
(A) Architects
(B) Painters
(C) Restaurant owners
(D) Delivery drivers
96. Look at the graphic. Which building will the listeners visit?
(A) Building 1
(B) Building 2
(C) Building 3
(D) Building 4
97. What will the speaker do next?
(A) Answer listeners’ questions
(B) Print out some maps
(C) Update a work schedule
(D) Distribute some supplies
98. Why is the speaker calling?
(A) To promote a product
(B) To apply for a job
(C) To recommend an employee
(D) To report a lost item
99. Look at the graphic. Which hall did the speaker visit?
(A) Hall A
(B) Hall B
(C) Hall C
(D) Hall D
100. What will the speaker do after leaving her work?
(A) Visit the site again
(B) Send a photo
(C) Call back later
(D) Write a letter
Answer Key
Answer Key
01. (B) 02. (D) 03. (C) 04. (A) 05. (B)
06. (B) 07. (A) 08. (B) 09. (B) 10. (A)
11. (B) 12. (A) 13. (B) 14. (C) 15. (C)
16. (A) 17. (B) 18. (A) 19. (A) 20. (A)
21. (B) 22. (C) 23. (A) 24. (C) 25. (B)
26. (B) 27. (A) 28. (B) 29. (A) 30. (B)
31. (A) 32. (B) 33. (D) 34. (A) 35. (B)
36. (C) 37. (B) 38. (C) 39. (A) 40. (D)
41. (C) 42. (C) 43. (D) 44. (A) 45. (B)
46. (B) 47. (D) 48. (A) 49. (C) 50. (C)
51. (D) 52. (C) 53. (C) 54. (B) 55. (A)
56. (B) 57. (C) 58. (A) 59. (B) 60. (C)
61. (A) 62. (B) 63. (B) 64. (D) 65. (B)
66. (C) 67. (D) 68. (C) 69. (D) 70. (A)
71. (C) 72. (D) 73. (B) 74. (C) 75. (A)
76. (B) 77. (C) 78. (B) 79. (A) 80. (B)
81. (C) 82. (D) 83. (C) 84. (B) 85. (A)
86. (C) 87. (A) 88. (D) 89. (B) 90. (A)
91. (C) 92. (C) 93. (B) 94. (D) 95. (B)
96. (C) 97. (D) 98. (D) 99. (D) 100. (C)
