Part 1
Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.
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Part 2
Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.
7. Mark your answer on your answer sheet.
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Part 3
Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.
32. What event is the woman organizing?
(A) An awards dinner
(B) A company picnic
(C) An orientation session
(D) A visit from VIP guests
33. What does the man plan to do?
(A) Check a booking form
(B) Speak to a chef
(C) Make a list of dishes
(D) Rearrange some tables
34. What will the woman do this morning?
(A) Update a computer
(B) Give a presentation
(C) Meet a client
(D) Send a package
35. Where is the conversation taking place?
(A) At a movie theater
(B) At a supermarket
(C) At a gallery
(D) At a department store
36. What problem does the man mention?
(A) He forgot his discount coupon.
(B) He cannot find his sweater.
(C) His credit card is not working.
(D) His items are damaged.
37. What is the man asked to do?
(A) Stop by later
(B) Provide contact information
(C) Fill out a form
(D) Show a ticket
38. What kind of business does the woman work for?
(A) A software company
(B) A magazine publisher
(C) A real estate agency
(D) An accounting firm
39. Who most likely is Reggie?
(A) A branch manager
(B) A job candidate
(C) A new employee
(D) A potential investor
40. What will the men most likely do next?
(A) Pick up ID badges
(B) View some images
(C) Sign a contract
(D) Take a building tour
41. What most likely is the man’s job?
(A) Driving instructor
(B) Customer service agent
(C) Car rental firm employee
(D) Computer repair technician
42. Why does the man say, “A few of our drivers are absent today”?
(A) To ask the woman to call back later
(B) To recommend changing to a different service
(C) To inform the woman of a job opening
(D) To explain the reason for a schedule change
43. What does the woman plan to do tomorrow?
(A) Cancel an order
(B) Go on vacation
(C) Start a new job
(D) Move to a new city
44. Where are the speakers?
(A) At a print shop
(B) At a financial institution
(C) At a fitness facility
(D) At a post office
45. What will the woman’s company do next week?
(A) Hold an annual sale
(B) Launch a new product
(C) Have a prize drawing
(D) Move to a new location
46. Why does Eric talk to his manager?
(A) To request a rush order
(B) To assign a task
(C) To check a policy
(D) To change a design
47. What does the speakers’ company produce?
(A) Food
(B) Software
(C) Furniture
(D) Medicine
48. What does the woman propose doing?
(A) Lowering the price of a product
(B) Training workers more rigorously
(C) Expanding to other countries
(D) Providing a feedback option
49. What does the man agree to do?
(A) Present some market research
(B) Attend a board meeting
(C) Review some contract terms
(D) Contact a translation business
50. What does the man tell the woman about?
(A) A schedule delay
(B) A billing error
(C) Some abandoned supplies
(D) Some noise complaints
51. What does the man suggest when he says, “we won’t do renovations again for a long time”?
(A) He wants to avoid a trendy design plan.
(B) He needs to save more money in the budget.
(C) He is dissatisfied with the quality of a service.
(D) He does not want to keep some items
52. What does the woman say she will do?
(A) Provide some samples
(B) Send a coworker
(C) Visit the man’s office
(D) Issue a refund
53. Why is the man calling?
(A) To make a payment
(B) To ask for a cleaning service
(C) To inquire about a building remodeling
(D) To purchase pieces of furniture
54. What does the man express concern about?
(A) Whether a crew has experience
(B) Whether information will be kept private
(C) Whether some materials are harmful
(D) Whether a pricing estimate is accurate
55. How often does the man need a service performed?
(A) Weekly
(B) Monthly
(C) Quarterly
(D) Annually
56. Where do the speakers work?
(A) At a library
(B) At a newsstand
(C) At a charity
(D) At a city office
57. What is the conversation mainly about?
(A) A park cleanup project
(B) A park fundraising event
(C) A park job opening
(D) A park visitor policy
58. What does the man ask the woman to do?
(A) Contact a reporter
(B) Purchase a magazine
(C) Adjust a contract
(D) Make an announcement
59. What type of event will take place next month?
(A) A grand opening
(B) An industry conference
(C) A product demonstration
(D) A job fair
60. What does the woman ask the man about?
(A) An annual raise
(B) A travel voucher
(C) A meeting time
(D) A vacation policy
61. What does the man suggest doing?
(A) Reading a brochure
(B) Picking up a form
(C) Ordering business cards
(D) Checking a Web site
62. Look at the graphic. How much will the man pay in addition to the general admission fee?
(A) $10.00
(B) $12.50
(C) $20.00
(D) $7.50
63. What does the woman mention about the café?
(A) It is very popular.
(B) It is temporarily closed.
(C) It has expensive food.
(D) Its location has changed.
64. What does the woman tell the man he will need?
(A) A parking pass
(B) A membership card
(C) A museum map
(D) A seat reservation
65. What is the conversation mainly about?
(A) A cleanup project
(B) A sports competition
(C) An outdoor concert
(D) A career development seminar
66. Look at the graphic. On which day will an event take place?
(A) Thursday
(B) Friday
(C) Saturday
(D) Sunday
67. What does the woman plan to do?
(A) Take a few days off
(B) Post a notice online
(C) Relocate an activity
(D) Change a food order
68. Why did the woman visit the business?
(A) To introduce a product
(B) To make a purchase
(C) To apply for a job
(D) To exchange an item
69. Look at the graphic. Where is the woman told to go?
(A) Section 1
(B) Section 2
(C) Section 3
(D) Section 4
70. What does the woman inquire about?
(A) A store catalog
(B) A delivery charge
(C) A color option
(D) A warranty duration
Part 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.
71. Who most likely is the speaker addressing?
(A) Manufacturing facility workers
(B) Department store employees
(C) Used car dealers
(D) New product testers
72. What does the speaker ask the listeners to do?
(A) Read product descriptions
(B) Use safety equipment
(C) Come to work early
(D) Wear a new uniform
73. According to the speaker, what will some team members receive?
(A) A cash reward
(B) A store voucher
(C) Some sample products
(D) Paid time off
74. Where are the listeners?
(A) At a clothing shop
(B) At a flower shop
(C) At a furniture store
(D) At an office supplies store
75. What new service will the business offer next month?
(A) Delivery
(B) Assembly
(C) On-site classes
(D) Free repairs
76. According to the speaker, what is available from sales clerks?
(A) An information booklet
(B) A sign-up form
(C) A discount coupon
(D) A parking pass
77. What does the listener want to do?
(A) Reserve a hotel room
(B) Change a flight
(C) Renew a passport
(D) Rent a vehicle
78. What does the speaker imply when she says, “that is a popular model among travelers”?
(A) She is unable to process a request.
(B) She would like to recommend a new product.
(C) A proposed price increase is fair.
(D) There is not a wide range to choose from.
79. What does the speaker say she has done?
(A) Contacted another business
(B) Issued a partial refund
(C) Made a temporary reservation
(D) Sent information about a policy
80. What has the state government recently done?
(A) Announced changes in safety regulations
(B) Streamlined the permit application process
(C) Updated a construction schedule
(D) Began accepting bids for building work
81. What is the advertisement about?
(A) An energy-efficient device
(B) A training certificate
(C) A mobile service
(D) A consulting service
82. According to the speaker, what will happen next month?
(A) A business will hire more workers.
(B) A training session will end.
(C) Some fees will be increased.
(D) Buildings will have a grand opening.
83. Where is the speaker calling from?
(A) A medical clinic
(B) A hair salon
(C) A fitness facility
(D) A recruitment center
84. What is the purpose of the call?
(A) To introduce a new service
(B) To get mailing information
(C) To request a payment
(D) To change an appointment
85. What does the speaker mention about the business?
(A) The reception desk has moved.
(B) The hours of operations have changed.
(C) A new phone system is in place.
(D) It will relocate soon.
86. What is the topic of Ms. Malik’s presentation?
(A) Managing time carefully
(B) Hiring experienced employees
(C) Reducing operating expenses
(D) Improving public speaking
87. What does the speaker say about Ms. Malik?
(A) She graduated from a prestigious university.
(B) She has recently published a book.
(C) She currently works as an instructor.
(D) She used to be the speaker’s coworker.
88. What will happen after Ms. Malik’s presentation?
(A) Ms. Malik will give a demonstration.
(B) Ms. Malik will sign autographs.
(C) A sign-up sheet will be passed around.
(D) A group photograph will be taken.
89. What kind of business does the speaker probably work for?
(A) An appliance manufacturer
(B) An energy company
(C) A software developer
(D) A computer repair shop
90. What does the speaker mean when she says, “that’s just the beginning”?
(A) The customers can receive a special offer.
(B) The listeners will hear some new ideas.
(C) The company has more work to do?
(D) The speaker is pleased with a result.
91. What are the listeners reminded to do?
(A) Report overtime hours
(B) Read a manual
(C) Update a Web site
(D) Sign request forms
92. Where most likely is the speaker?
(A) At an anniversary party
(B) At a fundraiser
(C) At an awards dinner
(D) At a product launch
93. What happened in March?
(A) Some land was donated.
(B) Some buildings were renovated.
(C) An election was held.
(D) A park was reopened.
94. What does the speaker imply when he says, “we have over fifty so far”?
(A) Some projects will be delayed.
(B) Some complaints will be taken seriously.
(C) A deadline may be changed.
(D) An advertisement worked well.
95. What are listeners encouraged to do?
(A) Join a membership program
(B) Visit the store early
(C) Go to the special section
(D) Write a comment card
96. Look at the graphic. What can customers sample today?
(A) Specialty Coffees
(B) Olive Rolls
(C) Chocolate Donuts
(D) Cheese Nachos
97. According to the speaker, what will the business do at the end of the week?
(A) Hold a prize drawing
(B) Launch a rewards program
(C) Open a new branch
(D) Distribute discount coupons
98. According to the speaker, when was the feedback gathered?
(A) During a client’s visit
(B) During an industry event
(C) During a staff meeting
(D) During a sales event
99. Look at the graphic. What feature of the product will be changed?
(A) Attachments
(B) Cord length
(C) Noise level
(D) Weight
100. Why should the listeners e-mail the speaker?
(A) To join a committee
(B) To confirm a schedule
(C) To share some suggestions
(D) To volunteer for an event
Answer Key
Answer Key
01. (C) 02. (C) 03. (A) 04. (D) 05. (A)
06. (C) 07. (B) 08. (B) 09. (B) 10. (A)
11. (C) 12. (A) 13. (B) 14. (A) 15. (C)
16. (B) 17. (B) 18. (A) 19. (A) 20. (B)
21. (C) 22. (A) 23. (B) 24. (C) 25. (C)
26. (C) 27. (A) 28. (C) 29. (C) 30. (B)
31. (B) 32. (A) 33. (B) 34. (C) 35. (A)
36. (B) 37. (D) 38. (C) 39. (C) 40. (B)
41. (B) 42. (D) 43. (B) 44. (A) 45. (D)
46. (C) 47. (B) 48. (C) 49. (D) 50. (C)
51. (D) 52. (B) 53. (B) 54. (C) 55. (C)
56. (C) 57. (A) 58. (D) 59. (B) 60. (D)
61. (B) 62. (C) 63. (A) 64. (B) 65. (B)
66. (B) 67. (D) 68. (B) 69. (B) 70. (D)
71. (B) 72. (A) 73. (D) 74. (C) 75. (B)
76. (A) 77. (D) 78. (A) 79. (C) 80. (A)
81. (D) 82. (C) 83. (A) 84. (D) 85. (C)
86. (C) 87. (C) 88. (C) 89. (B) 90. (C)
91. (C) 92. (B) 93. (A) 94. (D) 95. (C)
96. (B) 97. (A) 98. (B) 99. (A) 100. (C)