Part 1

Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.

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Part 2

Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet.

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27. Mark your answer on your answer sheet.

28. Mark your answer on your answer sheet.

29. Mark your answer on your answer sheet.

30. Mark your answer on your answer sheet.

31. Mark your answer on your answer sheet.

Part 3

Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.

32.  Who most likely is the woman?

        (A) A store cashier

        (B) A tour guide

        (C) A restaurant server

        (D) A truck driver

33.  What does the man ask the woman about?

        (A) Membership rewards

        (B) A delivery service

        (C) An online payment system

        (D) New business hours

34.  What will the woman do next?

        (A) Call a supervisor

        (B) Process a refund

        (C) Give some directions

        (D) Look for a price list

35.  Where are the speakers?

        (A) At a park

        (B) At a museum

        (C) At a bus station

        (D) At a concert hall

36.  What does the man suggest that the woman do?

        (A) Buy a souvenir

        (B) Wait outside

        (C) Make a reservation

        (D) Download a mobile app

37.  What does the man give to the woman?

        (A) A receipt

        (B) A coupon

        (C) A map

        (D) A postcard

38.  Where is the conversation taking place?

        (A) At a radio station

        (B) At a public library

        (C) At a publishing company

        (D) At an import-export firm

39.  What is the purpose of the man’s visit?

        (A) To propose an advertising plan

        (B) To make a repair

        (C) To interview for a job

        (D) To lead a training session

40.  What does the man say he is willing to do?

        (A) Lower a fee

        (B) Upgrade some software

        (C) Rush an order

        (D) Travel internationally

41.  Where do the speakers most likely work?

        (A) At an employment agency

        (B) At a rental car office

        (C) At a hospital

        (D) At a hotel

42.  What does the woman give the man?

        (A) Some flight information

        (B) Some meal vouchers

        (C) A map of local attractions

        (D) A parking permit

43.  Why does the woman say, “We have enough people to cover your shifts”?

        (A) To refuse an offer

        (B) To approve a request

        (C) To emphasize the importance of an assignment

        (D) To complain that an employee is late

44.  What event are the speakers preparing for?

        (A) A trade show

        (B) A factory visit

        (C) A grand opening

        (D) A product launch

45.  Why has the woman delayed a task?

        (A) There was a data-entry mistake.

        (B) A registration form was missing.

        (C) Ticket prices are expensive.

        (D) Attendance rates are too low.

46.  What does the woman say she will do?

        (A) Review a presentation

        (B) Look at a Web site

        (C) Print an itinerary

        (D) Pick up a client

47.  Why was the man told to arrive early to the appointment?

        (A) To make a payment

        (B) To get an X-ray

        (C) To pick up a prescription

        (D) To complete some paperwork

48.  What does the man say about his previous doctor?

        (A) She recently retired.

        (B) She is highly rated by patients.

        (C) She has moved out of the area.

        (D) She specialized in sports medicine.

49.  What is the reason for the appointment?

        (A) Allergies

        (B) Headaches

        (C) A cough

        (D) An injury

50.  Which field does the man most likely work in?

        (A) Engineering

        (B) Transportation

        (C) Manufacturing

        (D) Construction

51.  What does the man say has arrived?

        (A) A design sketch

        (B) A contract

        (C) A shipment

        (D) Some cleaning products

52.  What does the woman mean when she says, “You have the key to the storage unit, right”?

        (A) She wants a door to remain locked.

        (B) She wants to inspect a facility.

        (C) She wants the man to put some supplies away.

        (D) She wants to confirm that only one key exists.

53. Who most likely is the man?

        (A) A fashion designer

        (B) A software developer

        (C) A marketing consultant

        (D) A personnel manager

54.  According to the woman, what has caused a problem?

        (A) A missed deadline

        (B) A shortage of staff members

        (C) An increase in customers

        (D) A mistake in some promotional materials

55.  What does the man say he will do by the end of the day?

        (A) Send a department memo

        (B) Review some job applications

        (C) Research some competitors

        (D) Provide a time estimate

56. What type of business are the speakers discussing?

        (A) A café

        (B) A clothing store

        (C) A medical clinic

        (D) A fitness center

57.  What do the speakers like about the business?

        (A) It is located near their workplace.

        (B) It has a customer loyalty program.

        (C) It has friendly staff members.

        (D) It is open every day.

58.  What is the business offering this month?

        (A) Expedited shipping

        (B) Parking validation

        (C) Discounted merchandise

        (D) Online consultations

59.  What does one of the men say they are accustomed to?

        (A) Preparing estimates

        (B) Working in various weather conditions

        (C) Last-minute schedule changes

        (D) Long commutes to job sites

60.  What are the men visiting the factory?

        (A) To inspect some pipes

        (B) To sign a business agreement

        (C) To measure energy usage

        (D) To install some machinery

61.  What does one of the men warn the woman about?

        (A) Some materials may not be available.

        (B) Some prices may increase.

        (C) A business may relocate.

        (D) A building may have to be closed temporarily.

62.  Where are the speakers?

        (A) At a sports arena

        (B) At a restaurant

        (C) At a movie theater

        (D) At a community picnic

63.  Look at the graphic. What size drink will the man receive?

        (A) Small

        (B) Medium

        (C) Large

        (D) Super

64.  How will the man pay?

        (A) With a credit card

        (B) With a gift certificate

        (C) With a coupon

        (D) With cash

65.  Why are the speakers changing the itinerary?

        (A) A client has made a request.

        (B) A venue is too small.

        (C) A ticket price is too high.

        (D) A presenter has been delayed.

66.  What activity will the speakers add to the itinerary?

        (A) A theater performance

        (B) A hiking trip

        (C) A shipping trip

        (D) A garden show

67.  Look at the graphic. On which day will an activity be replaced?

        (A) Monday

        (B) Tuesday

        (C) Wednesday

        (D) Thursday

68.  Why is the man familiar with the office?

        (A) He used to work there.

        (B) He was there for an interview.

        (C) He was e-mailed a floor plan.

        (D) He was given a tour by a friend.

69.  Look at the graphic. Which office does the woman recommend?

        (A) Office 1

        (B) Office 2

        (C) Office 3

        (D) Office 4

70.  What will the woman explain later?

        (A) How to access a network

        (B) How to request a printer

        (C) How to file some documents

        (D) How to obtain a parking pass

Part 4

Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.

71.  Where does the talk take place?

        (A) At a supermarket

        (B) At a bakery

        (C) At a farm

        (D) At a restaurant

72.  According to the speaker, what is a new task this summer?

        (A) Organizing a festival

        (B) Coordinating with a charity

        (C) Managing a food cart

        (D) Leading cooking classes

73.  What can the listeners receive from Anya?

        (A) A map of the facility

        (B) A list of open positions

        (C) A reimbursement form

        (D) A letter of recommendation

74.  What is the workshop about?

        (A) Searching a database

        (B) Improving writing skills

        (C) Editing digital photographs

        (D) Creating a Web page

75.  According to the speaker, what do the listeners need to access a computer?

        (A) A driver’s license

        (B) A receipt

        (C) A credit card

        (D) A library card

76.  Why does the speaker say, “I’m at the information desk every evening”?

        (A) To provide a correction

        (B) To reject an invitation

        (C) To offer assistance

        (D) To request a change

77.  Why is the speaker calling?

        (A) To ask how to fill out an application

        (B) To inquire about a delivery date

        (C) To report a problem with a product

        (D) To revise a billing address

78.  What does the speaker say she is going to do next week?

        (A) Start a new job

        (B) Present at a conference

        (C) Have a dental examination

        (D) Take a trip

79.  What does the speaker want the listener to do?

        (A) Provide an extended warranty

        (B) Return a phone call

        (C) Send a new catalog

        (D) Deliver a free sample

80.  Why does the speaker congratulate the listener?

        (A) She started a business.

        (B) She won an award.

        (C) She finalized a contract.

        (D) She gave a presentation.

81.  What does the speaker say about a newspaper advertisement?

        (A) It will be finished shortly.

        (B) It has increased business.

        (C) It needs to be modified.

        (D) It is well under budget.

82.  What does the speaker mean when he says, “many companies are moving to suburban areas just outside the city”?

        (A) He will be moving to another city.

        (B) He is worried about a new policy.

        (C) Pollution in surrounding areas will probably increase.

        (D) A different sales strategy should be considered.

83.  Where do the listeners most likely work?

        (A) At a delivery company

        (B) At a repair shop

        (C) At an appliance store

        (D) At a restaurant

84.  What does the speaker say will happen tomorrow?

        (A) The hours of operation will be extended.

        (B) Some new equipment will be installed.

        (C) An anniversary party will be held.

        (D) A building inspection will take place.

85.  What are the listeners asked to do?

        (A) Study an updated menu

        (B) Wear a specific uniform

        (C) Read a set of instructions

        (D) Sign up for extra work shifts

86.  What is the main topic of the course?

        (A) Computer programming

        (B) Factory management

        (C) Automotive repair

        (D) Mobile phone sales

87.  According to the speaker, how is this year’s course different from last year’s?

        (A) It will be shorter.

        (B) It will be more expensive.

        (C) It will be offered in the evening.

        (D) It will be taught by a new instructor.

88.  What will the speaker do next?

        (A) Distribute a course catalog

        (B) Process admissions payments

        (C) Assign student ID numbers

        (D) Discuss the enrollment process

89.  What does the speaker mean when he says, “we have a lot of material to cover today”?

        (A) He is upset about an assignment.

        (B) He wants to begin immediately.

        (C) He is too busy to attend a meeting.

        (D) He needs assistance with a presentation.

90.  What is the topic of the workshop?

        (A) Effective communication skills

        (B) Managing department finances

        (C) Improving productivity

        (D) Choosing job applicants

91.  What are the listeners instructed to do?

        (A) Submit a résumé

        (B) Log in to a database

        (C) Show identification

        (D) Work with a partner

92.  Who most likely is the speaker?

        (A) An accountant

        (B) An attorney

        (C) A real estate agent

        (D) A building contractor

93.  According to the speaker, what is the problem?

        (A) An estimate is higher than expected.

        (B) Some work is behind schedule.

        (C) A staff member is away.

        (D) Some materials are unavailable.

94.  What solution does the speaker suggest?

        (A) Hiring a smaller team

        (B) Paying with a credit card

        (C) Completing a project in stages

        (D) Buying a different property

95.  Where does the speaker most likely work?

        (A) At a bank

        (B) At a fitness center

        (C) At a medical office

        (D) At an electronics store

96.  Look at the graphic. Who can answer questions about billing?

        (A) Robert Sanchez

        (B) Regina Dover

        (C) Jim Strickland

        (D) Lucy Cho

97.  What are the listeners asked to do on a Web site?

        (A) Fill out a membership form

        (B) Learn about an updated policy

        (C) Read some nutrition tips

        (D) Submit employee biographies

98.  Why did employees dislike a proposal?

        (A) Construction noise would be disruptive.

        (B) A parking fee would increase.

        (C) A location would be inconvenient.

        (D) Outdoor seating space would be limited.

99.  Look at the graphic. Which hall with have a new wing added?

        (A) Hall A

        (B) Hall B

        (C) Hall C

        (D) Hall D

100. What will the speaker discuss next?

        (A) A timeline

        (B) A budget

        (C) An upcoming celebration

        (D) A volunteer project

Answer Key

Answer Key

01. (D)   02. (C)   03. (A)   04. (A)   05. (C)

06. (D)   07. (B)   08. (C)   09. (B)   10. (B)

11. (A)   12. (C)   13. (C)   14. (B)   15. (B)

16. (A)   17. (C)   18. (C)   19. (A)   20. (B)

21. (C)   22. (C)   23. (B)   24. (A)   25. (A)

26. (C)   27. (C)   28. (B)   29. (A)   30. (A)

31. (A)   32. (A)   33. (B)   34. (D)   35. (B)

36. (D)   37. (C)   38. (A)   39. (C)   40. (D)

41. (D)   42. (A)   43. (B)   44. (A)   45. (C)

46. (B)   47. (D)   48. (C)   49. (D)   50. (D)

51. (C)   52. (C)   53. (B)   54. (C)   55. (D)

56. (D)   57. (A)   58. (C)   59. (B)   60. (A)

61. (D)   62. (C)   63. (D)   64. (B)   65. (A)

66. (B)   67. (B)   68. (B)   69. (D)   70. (A)

71. (C)   72. (C)   73. (B)   74. (A)   75. (D)

76. (C)   77. (C)   78. (D)   79. (B)   80. (C)

81. (B)   82. (D)   83. (D)   84. (B)   85. (D)

86. (C)   87. (A)   88. (D)   89. (B)   90. (D)

91. (D)   92. (D)   93. (A)   94. (C)   95. (C)

96. (A)   97. (B)   98. (C)   99. (A)   100. (B)

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